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Gentek Building Products

Gentek Building Products

gentekinc.com
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2.8 out of 5
4 rated reviews
2.8
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4 rated reviews | Is this your business?
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Gentek Building Products Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gentek Building Products has 2.8 star rating based on 4 customer reviews. Consumers are mostly neutral.

  • Rating Distribution

  • Recent recommendations regarding this business are as follows: "dont use their products there is no customer service", "Do not do business with this company".

  • Review authors value the most Turnaround Time and Reliability. Consumers are not pleased with Customer service and Website. The price level of this organization is low according to consumer reviews.

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Media from reviews

Gentek Building Products - Questions about siding flaking off for warranty
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Anonymous
map-marker Toronto, Ontario

No response for warranty

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1.0

double hung windows wont lock, they blame install but no ideas to fix. The builder has built a house for us before this one using gentek wibdows with no problems. Gentek wont answer his calls

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User's recommendation: dont use their products there is no customer service

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Stefano T Nnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Hull, England

Really angry

We bought a townhouse with my daughter 2 1/2 years ago. A salesman came and sold our daughter a water filtration system for $7000.

We later found out that the unit only cost $1300. Recently, we discovered that it's not a filtration system at all, but a water softener, and it was hooked up to the sprinkler system not the main waterline. Additionally, it was installed by the garage door, not deep in the garage. We called to speak with someone and the woman who answered the phone was very rude.

We asked for sales or the sales manager. She directed us to the service manager's voicemail, so we hung up and called back. When we called again, she said, 'Oh, you didn't leave a message,' with an attitude. Then, we spoke to another person who also gave us an attitude.

This man was unprofessional and extremely rude. He told us to get our facts straight and asked where we got our information. He implied that we didn't know what we were talking about and hung up on us. I cannot believe the unprofessionalism of this company.

They took advantage of a young girl living on her own for the first time, which is mortifying.

We, her parents, don't live in the townhouse with her. This company is disgusting.

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Loss:
$8219
Cons:
  • Unethical practices
  • Price gouging
  • Unprofessional

Preferred solution: Full refund

User's recommendation: Do not do business with this company

Comment
Helpful
1 comment
Kyshaun Mrp

Then you only lost $7000. Crook.

Reply
Helpful
Kym Giz
map-marker Orlando, Florida

Good Water

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5.0

Thank you for my new water purification system. I can see, taste, and smell the difference within a matter of hours.

Thank you Logan, Shane and Charlie for your professionalism.

I appreciate having a top quality company to work with. More importantly, I know I have a healthier drinking, cooking, showering, and laundry water supply coming into my home.

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Ahtziry Bww

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker New Hampton, Iowa

Questions about siding flaking off for warranty

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2.5
Gentek Building Products - Questions about siding flaking off for warranty
Contains 1 confidential file for company representatives

Would like to have someone contact me about issues Im have with my siding. Paint is chipping off and the steel is showing dont want it to start rusting. Contacted the company twice through email and no response.

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Mark S Xsi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Broken slides

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1.0

My issue is that after 1 day I get a response that since the windows are old then I should contact a company for parts. They did provide a line to that company.

I responded twice to the email they sent to get clarification but never received a response. Poor customer service

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Preferred solution: A response.

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Brian A Jri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Idaho Falls, Idaho

Discontinued product?

I have Revere 12" board & batten on my home. I am remodeling and would like to match the siding.

I heard that Revere is no longer producing siding, it is discontinued, or that they have been bought by Alside or Gentek.

What is the real story?

When did this happen? Is there anyone I can call about this?

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Robert A Yzi
map-marker Sioux Falls, South Dakota

Complaint of GENTEK failure to follow through with BBB request.

Complaint #1311**** was to have work done by end of year. It was not done and I have heard nothing form them.

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Loss:
$20000
Reason of review:
Poor customer service

Preferred solution: Repair according to warranty on product

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Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

How to buy a manufactures home? Tony Kovach, an industry expert, gives tips on how to choose and buy a manufactured house, pros and cons, and red flags to consider before purchasing.

Read full article
L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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