Joseph S B

They are deceptive

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Genie True Lift Comfort - They are deceptive
Genie True Lift Comfort - They are deceptive - Image 2
Updated by user Jun 19, 2020

The company refunded my full purchase price for the items. They refuse to refund the cost of returning the items to them.

It says they pay the return shipping in the ad (two locations - see attachments). We are going to file a complaint with the State Attorney General's office for deceptive advertising.

Original review Jun 17, 2020
I placed an order for 6 of the Genie TLC bras for my wife. There was no mention of padding on their ad. They also say in their ad that they pay shipping both ways if you return them. I called customer service to get a pre-paid shipping label. I was told that they do not pay return shipping. I told the representative that it is in print on their ad. She refused to issue a shipping ticket. It cost me $15.30 to return these items. It has been 20 days since I returned the items. The tracking number shows that they received the shipment. When I call them (after being on hold for 57 minutes), I was told that they do not show that they have not received the shipment. I told her that the tracking shows that they have received the shipment. I was told that I have to show proof that they received the items. I offered to give her the tracking number. She said I must email the proof. I have emailed them twice and called three times with all of the information they keep asking for. Still no refund. Here we are 30 days later and still no refund. The company has promised in writing that they are refunding the shipping fees. Although their policy was in writing and they refused to pay the shipping. It is a wait and see situation. Our concern is how many others have they done this to.
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Preferred solution: Full refund

User's recommendation: Steer clear of this company

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