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After the initial purchase, this has been a horrendous experience from a dealer or any business for that matter.

1.0
After the initial purchase, this has been a horrendous experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service department has damaged my truck every single time it has been in service...
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ID
#3062841 Review #3062841 is a subjective opinion of poster.
Location
East Hartford, Connecticut
Cons
  • Do not care about customers or their property
Preferred solution
I want compensation for the damage they have done to my vehicle over the years.

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Verified Reviewer New Reviewer

Worst service in my life..

1.4
I do not even know where to begin with my review, the service here is horrible and the service representatives are rude and incompetent. They will tell you what you want to hear just to get you out the door and if they don't get their way they tell you to go somewhere else. Not only was my loaner filthy and disgusting inside, they left my car dirty from the mechanic that did the work and scratches everywhere. When brought to their attention they stated were not in the service of cleaning cars and are not responsible for any damage.

User's recommendation: Avoid at all costs.

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#3052238 Review #3052238 is a subjective opinion of poster.
Location
East Hartford, Connecticut
Cons
  • Customer service
  • Property damage
Preferred solution
Warn consumers of unethical business practices... I wouldn't deal with them again.

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Verified Reviewer New Reviewer

Don’t ever ever ever or there’s unless you want to be lied too and ROBBED and car less they will not give you a loan and they’ll have my car for weeks... Worst ever!!

Overpriced, car will be in shop for weeks, because DEALERSHIP didnt have or couldnt order parts, no loaner, customer service stinks, managers are the worst, will not work with you for the lies they tell you, I could go on and on and on but it would take weeks to get into details about Gengras Chrysler, Dodge, Jeep on Connecticut Blvd, East Hartford, Ct... the WORST!!!! Ill never buy another no good Chrysler again!!!
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#1812761 Review #1812761 is a subjective opinion of poster.
Service
Gengras Chrysler Dodge Jeep Ram Manager
Cons
  • All
Preferred solution
Price reduction

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