Shashank R Lce

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Fraudulent Company

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Genesis Environmental Technologies - Fraudulent Company
Genesis Environmental Technologies - Fraudulent Company - Image 2
Genesis Environmental Technologies - Fraudulent Company - Image 3
Contains 1 confidential file for company representatives

We splurged on this exorbitant $9000 water filtration system from Entek a bit over two years ago when we moved into our new home. Initially, we were content with the water quality, but the system ceased to function.

In the first year, the system started failing in May 2023, so I reached out to the corporate office. It took them two months of relentless follow-ups to send a technician under warranty, at no cost. Sean, the service manager, diagnosed a faulty board and ordered a replacement. He replaced it, but it was merely a temporary fix.

After six months, the system failed again. I contacted the service manager, but received no response. I had to chase Heather and Rose, the rude and dismissive call center representatives at (888) 843-****, for three weeks.

They were condescending, cut the call to avoid addressing my issues, and constantly reminded me of the $150 service fee just to diagnose the recurring problem without any real resolution.

Finally, tech George showed up and claimed that our solar charger was not working due to its position, and that the battery was dead. He suggested a costly fix involving a DC connection and annual battery replacements at an additional $99, not to mention the perpetual $150 service fee for each visit.

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Loss:
$10000
Pros:
  • Content with quality when the system works
Cons:
  • Rude and dismissive call center representatives
  • Fraudulent system

Preferred solution: Full refund

User's recommendation: As a verified purchaser, it is clear to me that their warranty holds no value once they have your money. Save yourself a colossal headache and steer clear of Entek's systems. Don't expect them to back their product or honor their so-called lifetime warranty. This company is fraudulent and a bunch of scammers. Stay far away!

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