Genesis Environmental Technologies
Genesis Environmental Technologies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genesis Environmental Technologies has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied, citing poor customer service, high price, and warranty failures.
Positive Feedback
Initial water quality met expectations and a technician was sent under warranty to replace a faulty board at no charge.
Negative Feedback / Risk Areas
- Warranty not honored and allegations of deceptive practices reflect common customer complaints.
- Slow, unresponsive support and rude call center interactions caused long delays.
- High upfront cost and recurring service fees plus suggested ongoing battery replacements raise billing concerns.
Key Takeaways for Future Customers
- Read Genesis Environmental Technologies reviews and verify warranty terms before purchase.
- Expect potential service fees and follow-up maintenance costs when evaluating the system.
- Consider customer service responsiveness and documented customer complaints when comparing water filtration options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genesis Environmental Technologies has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied, citing poor customer service, high price, and warranty failures.
Positive Feedback
Initial water quality met expectations and a technician was sent under warranty to replace a faulty board at no charge.
Negative Feedback / Risk Areas
- Warranty not honored and allegations of deceptive practices reflect common customer complaints.
- Slow, unresponsive support and rude call center interactions caused long delays.
- High upfront cost and recurring service fees plus suggested ongoing battery replacements raise billing concerns.
Key Takeaways for Future Customers
- Read Genesis Environmental Technologies reviews and verify warranty terms before purchase.
- Expect potential service fees and follow-up maintenance costs when evaluating the system.
- Consider customer service responsiveness and documented customer complaints when comparing water filtration options.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Fraudulent Company
- - Bought a $9000 Entek filtration system about two years ago.
- - System failed again; warranty work took two months and a $150 diagnosis fee was charged.
We splurged on this exorbitant $9000 water filtration system from Entek a bit over two years ago when we moved into our new home. Initially, we were content with the water quality, but the system ceased to function.
In the first year, the system started failing in May 2023, so I reached out to the corporate office. It took them two months of relentless follow-ups to send a technician under warranty, at no cost. Sean, the service manager, diagnosed a faulty board and ordered a replacement. He replaced it, but it was merely a temporary fix.
After six months, the system failed again. I contacted the service manager, but received no response. I had to chase Heather and Rose, the rude and dismissive call center representatives at (888) 843-****, for three weeks.
They were condescending, cut the call to avoid addressing my issues, and constantly reminded me of the $150 service fee just to diagnose the recurring problem without any real resolution.
Finally, tech George showed up and claimed that our solar charger was not working due to its position, and that the battery was dead. He suggested a costly fix involving a DC connection and annual battery replacements at an additional $99, not to mention the perpetual $150 service fee for each visit.
- Content with quality when the system works
- Rude and dismissive call center representatives
- Fraudulent system
Preferred solution: Full refund
User's recommendation: As a verified purchaser, it is clear to me that their warranty holds no value once they have your money. Save yourself a colossal headache and steer clear of Entek's systems. Don't expect them to back their product or honor their so-called lifetime warranty. This company is fraudulent and a bunch of scammers. Stay far away!
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