Resolved
Mordechai C Rqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Holon, Tel Aviv

Resolved: My order was not acknowledged, nor did I receive receive it. Website contact form is not working.

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Updated by user Dec 24, 2023

Company fixed the issue and I have been provided with product or service ordered.

Updated by user Dec 24, 2023

A correction of my complaint is in order. The missing package finally arrived after six weeks.

The delay was due to the poor service of USPS. But Generic Giant cannot be left off the hook.

They did not reply to any of my e-mail letters. Customer service is not their good point.

Updated by user Dec 09, 2023

After four more days, I am sorry to report that Generic Giant did not respond to your promoting nor to my personal email. In additional to poor service, their customer service needs great improvement.

Original review Dec 06, 2023
On Nov 11, 2023 I ordered and paid by Paypal for an item. Order no. 15340. I usually get a notice from USPS about shipment and am able to track. I did not receive such notice this time. I am concerned that the order is lost or was not even sent.
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User's recommendation: I would hesitate very much before purchasing from Generic Giant.

Anonymous
map-marker Boulder, Colorado

Placed an order, but didn't receive a confirmation email and website contact form not working

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Why haven't I received an order confirmation email from you concerning my order #: 14261? Paypal has already contacted my bank, but I haven't heard from you. And, when will my order be delivered? Also, your website's contact form won't send.
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Anonymous
map-marker Houston, Texas

Wrong person

I received a package addressed to MaNUEL. I did not order anything from you. Package was received 12318 South Dr houston Tx 77099 PleSe advise so I can return it
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Subhash T Zts
map-marker Gurugram, Haryana

One hour of holding, customers care executive does NOT service customer

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1. A Microwave wrong part was delivered that took me a delay to report by 22 days due to non- availability of appropriate service engineer.

2.

Electrowave company that sold the part. shows its address as 40, Shop No.1, Koil Street, Chennai-1(TN). However, their phone number as searched through Google, shows invalid.

3. Only way to communicate was through Amazon (Abhijit and then Mohit)who finally furnished your phone number while you made me waste 2 hrs of my valuable time without attending.

4.

All I wanted was a clean replacement with No. 2M 214 39G Kore the correct Cat/ Part No.than Gelanz M24FB-610A, made in China which was actually delivered.

5. Col SC TALWAR, Gurugram Mob.

No. 981000**** Talwar40@***.com

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Loss:
$30

Preferred solution: REPLACEMENT

User's recommendation: Be prepared for harassment in any future purchases

Judy C Cfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bundanoon, New South Wales

Order not arrived and can't track in australia

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Purchased kirkland sleep aid early june said it was shipped. However its now 25 june and myorder is not here. I emailed generic they told me to use the tracker. The tracker stops in sydney and you can only put in a canadian or US number to complete tracking. I will not purchase from them again. Appears ive lost my 40.00
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Loss:
$40
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

I am not happy with the format of your order forms.

When I placed order #7069 I requested toppik light. Brown ,the x appeared next to light brown,however the final order showed 3 different color and I tried to change or cancel the order but I was unable to. I contacted your company immediately, never received a reply.i contacted you two more time since the order was placed and today is the forth time. I know this was the first and last time I purchase from you company.i also never placed an order on-line and wasn’t given a tracking number. Very poor company policies.
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Reason of review:
Order processing issue
Anonymous
map-marker Toronto, Ontario

Rude response

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Very bad customer service, doesn't stand back, what the sell, fake products avoid buying from this seller.
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Anonymous

Damaged product

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Generic Giant - Damaged product
I received my Genes Vitamin E Creme with its lid askew and cream slathering the inside of the bubble mailer. Several phone calls go to voicemail with no- one calling back; and 2 complaint emails with pictures requesting replacement product have been ignored.
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Reason of review:
Damaged or defective
Anonymous

Bad experience

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Place order thru Amazon...thank god! They sent wrong item. I contacted tgem tgru Genericgaint.com website no response. Went thru Amazon got response, sent pictures of ecerything they wanted so they could "investigate" 3 weeks later still nothing. I asked for refund, tired of dealing with it, heard nothing. Contacted Amazon customer service, fast response said I would get refund. I would never recommend dealing with thus company ever. AMAZON needs to give them the boot if you ask me.
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Reason of review:
Order processing issue
1 comment
Guest

Agreed

Anonymous
map-marker Custer, South Dakota

Genericgiant scam

I ordered 4 bottles of ibuprofen from generic giant and received 2. Generic giant showed proof of delivery and EBAY sided with them. I am out the money. EBAY gets their share of what was not sent and the customer gets screwed. Order from someone else. Complaints will not help. I emailed GENERIC GIANT and was accused of trying to scam the system--exactly what they are doing. I know of 2 others that the same thing happened to so it is not just a case of one mistake in shipping.
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Loss:
$17
Cons:
  • Ebays rush to side with the seller
Reason of review:
I was knowenly scamed.

Preferred solution: Let the company propose a solution

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