dru h

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Verified Reviewer

Warn Ppl about a Bad financial institution

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Do not bank with Generations Federal Credit Union. They have no customer service, they're the worst Bank I've ever used. If you need anything from the it will take at least 2 weeks to get anything done. They will screw with your ability to access your money and pay bills. They do not care about their customers.
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Loss:
$300
Cons:
  • Impossible to work with and they know it and do it on purpose

Preferred solution: Changing Banks

User's recommendation: Do not Bank with Generations Federal Credit Union

Gina R Itp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Bad customer service

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At in drive thru over 30 mins. Passed over numerous times.Teller stayed transaction would be processed. After a long wait. Called for teller. Another teller informed. she didn't get info. Transaction not on container. After another wait. Teller stated fee would be waved for bank check. Um, just give me my transaction
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Pros:
  • Good product
Cons:
  • Always bad service

Preferred solution: Better service

User's recommendation: Better service

Callia Iha
map-marker San Antonio, Texas

Not satisfied and unprofessional

Very negative customer service done by their clerk at branch at the San Antonio Airport; we will not recommend Generation Federal Credit Union and will share their poor customer service with all airport employees. They should closed down your branch at the airport to safe their reputation or change management there. Being in business means more than just selling services or goods. it's being in business means monitoring,service,reputation managing, generating, and listening. “Terrible!!!” “Terrible!!!” “Terrible!!!” Very negative customer service done by their clerk at branch at the San Antonio Airport; we will not recommend Generation Federal Credit Union and will share their poor customer service with all airport employees. They should closed down your branch at the airport to safe their reputation or change management there.
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