Bill P Tsw

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Verified Reviewer

Not working

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Put on hold, approximately 183 minutes to speak to a Customer Support, WHAT A JOKE!!!124********=688532****
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Loss:
$40000

User's recommendation: RUN RUN RUN

1 comment
Guest

What happened to (service)? Generac is as guilty as Pink Energy!!!

Absolutely no help offered, brushed me off to a 3rd party with no problem giving me a contact number that doesn't exist!!! Bill Perry

Anonymous
map-marker Brecksville, Ohio

Electrical contact brushes .

The Factory assembled the brushes misaligned with the commutator ring and the WEst Virginia people who installed it came back and screwed it up even worst , problem is the brush holder is cheap Chinese junk and now the commutator is half chewed up causing the lights to blinking and off, the only way to fix
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User's recommendation: Look for a generator of better quality

Anonymous
map-marker Nampa, Idaho

I called customer support to connect my wifi to my newly installed Generac generator. A young man named Vance answered my call and walked me through the process. He was AWESOME!

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Vance was also very knowledgeable and professional. My case number is 817**** . Somebody owes this young man a raise!!
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User's recommendation: If you need customer support, pray that you get Vance.

1 comment
Guest

You are the only one with a good experience

Benjamin P Qhr

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Verified Reviewer
| map-marker Genesee, Wisconsin

Can not get parts to fix it

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Engine went bad, still under warranty, no parts available to fix it. No one can give me an answer as to when we will have parts. Called Generac, just get the run around. Asked about another one. None available for about 8 month to a year. No customer service, they do not seem to care and just blow you off. They keep giving me the China *** I won't be buying another one and reccomend it may not be something you would not want either. BEWARE .NO
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Preferred solution: someone who can help with this mess or a discount on a new one. Especially since I have been informed that the 9kw engines are prone to failure

1 comment
Guest

I was informed by a Guy who sells Kohler standby units that Generac doesn’t do well after the install meaning parts are not stocked or other issues.

William B Puw

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Verified Reviewer
| map-marker Halifax, Nova Scotia

Generator issuess

Send you a letter Jan 26 you received Feb 4 no reply bought generator Feb 2018 only 82 hours on it motor had to be replaced.2nd motor only 7 hours on it would not start.Company came to repair adjusted valves bill for $339.37.Thress days later didnt start.Called them waited 6 weeks caled again came found fuel regulator gone ordered new one back in 3 weeks.But in mean time power off in storm for 23 hours no generator. Two 93 year old parents no heat no water and no back up generator.Paid alot of money for it plus costs to get it hooked up.Over 1200.00 labour to have motor replace and last bill for regulator to be done $793.10 WHY DO YOU feel you have no obligation to reinburse me for any of these costs when it was defective from day one.Never will buy any generac products again or give it a good recommendation to any one.Yours ads says dont be with out backup power a Generac Generator What a JOKE

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Preferred solution: Price reduction

Not G Ctd
map-marker Steubenville, Ohio

Want to buy a generator

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I contacted them through email, was told a dealer nearby would be in touch. Going on two weeks and theyve never called. The person I emailed stopped replying. The Instagram page is no longer in existence. Ive been looking at getting a generator for a few years and now that I have the money for it, Ill find a company that doesnt ignore would be customers
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Cons:
  • Seems like a scam
  • Unreliable

Preferred solution: Them to *** off

User's recommendation: Avoid!

Anonymous
map-marker Elba, Alabama

Will not honor warranty

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I have a new 24 KW generator and it works flawlessly now. However, Generac will not honor their warranty. There was a manufacturer defect in it and they said it was an installation problem. A tech had to come and upload new firmware in it. That is not an installation problem and Generac knows it.
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Pros:
  • Will run whole house
Cons:
  • Will not honor warranty
wayne m Wby

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Verified Reviewer
| map-marker Roanoke, Virginia

Just learned Generac batteries will not charge under 41 degrees

For the past week My Generac batteries are at 30 % charge and will not charge. Well just got informed from Generac customer service after many calls that they will not charge fully due to the temperature is under 41 degrees. This is truly not what battery back up means to me for winter needs in out laying areas. PLUS I was never told this in the first place ,not a very good selling point. So I am setting here with a solar system in a snow storm( panels covered)that will not recharge for emergency use because of temperature delow 41 F. NOT HAPPY CUSTOMER !
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Loss:
$50
Pros:
  • Good for summer
Cons:
  • Not able to use in winter

Preferred solution: Let the company propose a solution

User's recommendation: This system not good for winter areas that may be under 41 F degrees

Joanna P Wkd

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Verified Reviewer
| map-marker Bethlehem, Pennsylvania

Garbage portable generator, do not buy

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Brand new generator worked once and that was it. Looked up trouble shooting and you need a mechanic certification to try to fix it. Totally dissatisfied and regret buying this piece of junk. $1k down the toilet. Thanks generac.
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Loss:
$1

Preferred solution: Full refund

User's recommendation: I do not recommend unless you are a certified mechanic.

Anonymous
map-marker New Orleans, Louisiana

New Generac whole house generator does not work

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I strongly urge anyone who is looking

I strongly urge anyone who is looking to purchase a generator to not purchase the Generac brand. I moved into a new house a year ago and purchased a whole house generator so that I and my children and grandchildren would not be without power during electricity outages.

I bought a whole home generator 9 months ago. Weve needed it 3 times since it was purchased and each time it has failed. On August 9, 2021, the dealer, Louisiana Generators, came out for routine maintenance. They found that the starter failed.

They put in a new starter and said it was operating fine. And then came Hurricane Ida. The generator worked for a total of 5 hours and stopped. I had an electrician come out and check the code that said that the problem was in the line to the house.

He checked and found that the problem was not in the line and said something was wrong in the generator itself but wouldnt even open it because it could void the warranty. I have left the dealer about 8 messages and have not even received a return phone call. I understand that they had storm damage as well but was assured by their answering service that they were receiving my messages. So after spending $14,000 on a generator, we had to travel to Mississippi to purchase a portable generator.

We had 10 people in my home including my daughter who has MS and my 6 month old grandson. One of the worst problems for people with MS is being in the heat. The portable generator helped but did not keep the house cool. After living in the heat for several days we left and are now in Florida paying for a condo.

I had to throw away hundreds of dollars of food that we couldnt save. I am absolutely livid that after all the money I spent, the generator is not reliable. Again, do not buy a Generac generator.

The electrician said a Koeler generator is much more reliable. After doing some research I have found that there are several class action lawsuits against Generac for similar issues.

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User's recommendation: Do not buy!

2 comments
Guest

always wished i could get one just to hear of these complaints. sorry for your experience.

thanks for alerting others to steer clear.

they actively advertise still right now. just saw a commercial of theirs a few days ago

Guest

so sorry for all your generator wows tks for posting

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James M Mcz
map-marker London, England

Terrible service

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These folks are terrible. During installation they snapped a gas pipe causing my entire neighborhood to be evacuated. My driveway needed to be replaced. I signed up for their extra care program and I needed to call them from oversea to advise that the system was down. After a month they still hadnt corrected. Then after waiting more than an hour on the phone I gave up in total frustration.
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Preferred solution: Let the company propose a solution

User's recommendation: Find someone else

Anonymous
map-marker Fenton, Michigan

Bad stepper motor

Only had my stand alone generate generator for less than one year. Used it one time and the stepper motor has already gone out.I don't know about anybody else but when you pay $6000 for something that's supposed to work when you need it ..it pissed me right off.
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Loss:
$238
Pros:
  • Is worked once
Cons:
  • Worked only once and that it broke

Preferred solution: Let the company propose a solution

Stuart H Tcu

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Verified Reviewer

No customer service

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Generac is only concerned with selling generators. If you buy one after all these bad reviews, you will be sorry. There is no customer support or warrantee service. I am still waiting for them to repair my less than two year old generator from a bad motor. All they do is lie and tell me that the motor is on it's way to the service tech. It has been four weeks and the motor to this day has still not been shipped. Do yourself a favor and buy something else. Anything is better than a Generac.
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Pros:
  • There are no pros to a generac
Cons:
  • Your warrantee is absolutely useless

Preferred solution: My generator repaired or replaced

User's recommendation: Do not buy under any circumstances

Michael L Fel

Can’t get service

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Just installed this 18 Generator and it worked once . Called for Service and told I would be put on the list . Week ago . Totally not exceptable and they charge for the call . Less than 4 months
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Cons:
  • Service sucks

Preferred solution: Full refund

User's recommendation: Don’t buy Generac

WAYNE T Bbz

10K$ Piece of Crap sitting in my yard.

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Spent 10K on a 22KW Generac that has 20 hrs. on it, during Hurricane Ida when the power went out the Generac ran for two days then shut down, took 5 days to get someone to diagnose problem, needed a internal part which was not available and had to be shipped from Wisconsin, I live in Hammond Louisiana. Three weeks later have not heard a word from the installation contractor? Extremely disappointed and would not recommend anyone buy a Generac. Optimize is the contractor we have a contract with and they suck. When the power did come on our AC would not operate due to contractor having wired the Auto Transfer Switch wrong?
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Loss:
$600

Preferred solution: Full refund

User's recommendation: Please do your research before buying a Generac