Generac Power Systems
Reviews and Complaints
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Verified ReviewerNot working
User's recommendation: RUN RUN RUN
Electrical contact brushes .
User's recommendation: Look for a generator of better quality
I called customer support to connect my wifi to my newly installed Generac generator. A young man named Vance answered my call and walked me through the process. He was AWESOME!
User's recommendation: If you need customer support, pray that you get Vance.
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Verified Reviewer | Genesee, WisconsinCan not get parts to fix it
Preferred solution: someone who can help with this mess or a discount on a new one. Especially since I have been informed that the 9kw engines are prone to failure
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Verified Reviewer | Halifax, Nova ScotiaGenerator issuess
Send you a letter Jan 26 you received Feb 4 no reply bought generator Feb 2018 only 82 hours on it motor had to be replaced.2nd motor only 7 hours on it would not start.Company came to repair adjusted valves bill for $339.37.Thress days later didnt start.Called them waited 6 weeks caled again came found fuel regulator gone ordered new one back in 3 weeks.But in mean time power off in storm for 23 hours no generator. Two 93 year old parents no heat no water and no back up generator.Paid alot of money for it plus costs to get it hooked up.Over 1200.00 labour to have motor replace and last bill for regulator to be done $793.10 WHY DO YOU feel you have no obligation to reinburse me for any of these costs when it was defective from day one.Never will buy any generac products again or give it a good recommendation to any one.Yours ads says dont be with out backup power a Generac Generator What a JOKE
Preferred solution: Price reduction
Want to buy a generator
- Seems like a scam
- Unreliable
Preferred solution: Them to *** off
User's recommendation: Avoid!
Will not honor warranty
- Will run whole house
- Will not honor warranty
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Verified Reviewer | Roanoke, VirginiaJust learned Generac batteries will not charge under 41 degrees
- Good for summer
- Not able to use in winter
Preferred solution: Let the company propose a solution
User's recommendation: This system not good for winter areas that may be under 41 F degrees
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Verified Reviewer | Bethlehem, PennsylvaniaGarbage portable generator, do not buy
Preferred solution: Full refund
User's recommendation: I do not recommend unless you are a certified mechanic.
New Generac whole house generator does not work
I strongly urge anyone who is looking
I strongly urge anyone who is looking to purchase a generator to not purchase the Generac brand. I moved into a new house a year ago and purchased a whole house generator so that I and my children and grandchildren would not be without power during electricity outages.
I bought a whole home generator 9 months ago. Weve needed it 3 times since it was purchased and each time it has failed. On August 9, 2021, the dealer, Louisiana Generators, came out for routine maintenance. They found that the starter failed.
They put in a new starter and said it was operating fine. And then came Hurricane Ida. The generator worked for a total of 5 hours and stopped. I had an electrician come out and check the code that said that the problem was in the line to the house.
He checked and found that the problem was not in the line and said something was wrong in the generator itself but wouldnt even open it because it could void the warranty. I have left the dealer about 8 messages and have not even received a return phone call. I understand that they had storm damage as well but was assured by their answering service that they were receiving my messages. So after spending $14,000 on a generator, we had to travel to Mississippi to purchase a portable generator.
We had 10 people in my home including my daughter who has MS and my 6 month old grandson. One of the worst problems for people with MS is being in the heat. The portable generator helped but did not keep the house cool. After living in the heat for several days we left and are now in Florida paying for a condo.
I had to throw away hundreds of dollars of food that we couldnt save. I am absolutely livid that after all the money I spent, the generator is not reliable. Again, do not buy a Generac generator.
The electrician said a Koeler generator is much more reliable. After doing some research I have found that there are several class action lawsuits against Generac for similar issues.
User's recommendation: Do not buy!
Terrible service
Preferred solution: Let the company propose a solution
User's recommendation: Find someone else
Bad stepper motor
- Is worked once
- Worked only once and that it broke
Preferred solution: Let the company propose a solution
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Verified ReviewerNo customer service
- There are no pros to a generac
- Your warrantee is absolutely useless
Preferred solution: My generator repaired or replaced
User's recommendation: Do not buy under any circumstances
Can’t get service
- Service sucks
Preferred solution: Full refund
User's recommendation: Don’t buy Generac
10K$ Piece of Crap sitting in my yard.
Preferred solution: Full refund
User's recommendation: Please do your research before buying a Generac
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What happened to (service)? Generac is as guilty as Pink Energy!!!
Absolutely no help offered, brushed me off to a 3rd party with no problem giving me a contact number that doesn't exist!!! Bill Perry