I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...Read more
never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....Read more
I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...Read more
Short Review for November 18, 2016
by anonymous #957696
Bought a iq2000 for a camping trip,box said QUIET in big letters on box. WHICH IS A LIE! Long tory short have a Honda eb2400 witch a construction type generator with no idle control this generator run quieter than the generac. Don't buy a iq2000 generac!
Generac Power Systems Generator Review
by anonymous #934247
My Generac sucks, bought it a couple years ago, first use ever.....Hurricane Matthew, charged the battery, put gas in it, battery dead, all the gas coming out while putting it in. Lost our power, this generator was useless!!
Generac Standby Generator Review
by anonymous #727082
Poor quality product, broke down after 10 hours of use. Warranty not worth the paper it's written on. Customer service is so poor and absolutly of no help. Would rather talk with someone in India, would be more useful. Do not buy Generac products, you will be sorry!
Generac GP5500 Portable Generator Review
by batesyj50 #700257
Bought a 5500 portable generator in August 2012. Have 8 hours running time and I couldn't get it start it. Took it to the dealer and was told it needs a new head. Called generac and got the run around. Awful company, wouldn't buy anything from them again.
Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...Read more
Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...Read more
I also have problems with a generac 15KV over crank problem in cold weather. If I am at home, I can spray a little starting fluid into the intake and it will start instantly. This however, defeats the purpose of a expensive stand by generator. Generac's adds brag of...Read more
Bought (and had professionally installed), a Generac Guardian 8Kw with transfer switch. This was in June of 2011. It hasn't worked right since. Had installation company out 9 times to fix various problems and ironically the last day they had to get it running was the...Read more
There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone! Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...Read more
Do not buy there products. Long story short bought 20kw Generac Generator paid over $4000 dollars. Not even a year old and 17hrs on it. Ran for 5mins during hurricane Mathew and failed. Needs a total engine replacement and is under 5yr warranty. I have been waiting for...Read more
We sold Generac brand products for about 2 years, but we had so much trouble with their products and poor factory support, we gave up. We've had nothing but trouble with the product including catching fire. I was at a grocery store when a Generac natural gas unit...Read more