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I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...
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2.2
I didn't like
  • Employee attitude
  • Lack of response
  • Attempts to talk about something other than my problem
#1003863
Reply to reviews
never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....
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Anonymous

Anonymous They are trying to pull the same thing on me. Their promo said "buy a 11kw-22kw" generator... now they claim my model that I purchased isn't covered. Oh guess it is in fine pr...

I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
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Short Review for November 18, 2016

#957696
1.5
Bought a iq2000 for a camping trip,box said QUIET in big letters on box. WHICH IS A LIE! Long tory short have a Honda eb2400 witch a construction type generator with no idle control this generator run quieter than the generac. Don't buy a iq2000 generac!
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Generac Power Systems Generator Review

#934247
1.8
My Generac sucks, bought it a couple years ago, first use ever.....Hurricane Matthew, charged the battery, put gas in it, battery dead, all the gas coming out while putting it in. Lost our power, this generator was useless!!
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Generac Standby Generator Review

#727082
Poor quality product, broke down after 10 hours of use. Warranty not worth the paper it's written on. Customer service is so poor and absolutly of no help. Would rather talk with someone in India, would be more useful. Do not buy Generac products, you will be sorry!
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Generac GP5500 Portable Generator Review

#700257
Bought a 5500 portable generator in August 2012. Have 8 hours running time and I couldn't get it start it. Took it to the dealer and was told it needs a new head. Called generac and got the run around. Awful company, wouldn't buy anything from them again.
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Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
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1.5
I didn't like
  • That they do not stand behind their recommended dealers
#989908
Reply to reviews
Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...
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Anonymous

Bill Experienced similar. Bought a 20kv generator from a dealer sent in the paperwork online and via mail. Now they tell me my model wasn't covered. Class action lawsuit?

Anonymous

Anonymous It is not a scam. Did you buy it from a big box store or online? If you had or did buy it from a authorized dealer, the dealership should have filled out the paper work and se...

I also have problems with a generac 15KV over crank problem in cold weather. If I am at home, I can spray a little starting fluid into the intake and it will start instantly. This however, defeats the purpose of a expensive stand by generator. Generac's adds brag of...
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Anonymous

Anonymous If the generator starts right up after spraying starting fluid then I would be looking for a fuel problem. what is the pressure at the regulator? does the generator share fue...

Anonymous

Anonymous Same cold weather problem as above. Spray will make instant start on first crank.E-mailed Generac as no other way to contact.Rep suggested a "cold weather kit"Heating battery ...

1.3
I didn't like
  • Generator and the customer service
  • No help
#974355
Reply to reviews
Bought (and had professionally installed), a Generac Guardian 8Kw with transfer switch. This was in June of 2011. It hasn't worked right since. Had installation company out 9 times to fix various problems and ironically the last day they had to get it running was the...
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2.4
I liked
  • Generac name
I didn't like
  • Way they blew me off even when product was under warranty
  • Never had a fully operating unit always problems
  • Generator and the customer service
#959113
Reply to reviews
There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone! Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...
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Anonymous

Anonymous top right hand corner of their website, says activate your generator..........

Do not buy there products. Long story short bought 20kw Generac Generator paid over $4000 dollars. Not even a year old and 17hrs on it. Ran for 5mins during hurricane Mathew and failed. Needs a total engine replacement and is under 5yr warranty. I have been waiting for...
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We sold Generac brand products for about 2 years, but we had so much trouble with their products and poor factory support, we gave up. We've had nothing but trouble with the product including catching fire. I was at a grocery store when a Generac natural gas unit...
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Anonymous

Steve I am dealing with a Generac RV generator that also caused a fire and would very much like to speak with you. Please contact me: smcconnelllaw@hotmail.com.

PhillyBob

PhillyBob Do avoid... 5000 dollars and after 5 years i've had a boat anchor that they refused to fix or replace. Warranty out 2 years now. Nothing I can do except pay more to fox it and...