New Reviewer

Warranty is a joke

I bought a Generac iQ2000 and mail the warranty card to the company before I took it out of the box. I was excited to get it registered and get it running. I took it out of the box a and put fresh fuel and the oil that came from the Generac . I follow the start up instruction. I pulled the rope to many times to count and the unit would not start. I smell gas and there was gasoline all over my garage floor after further inspection there was gasoline pouring out the air line. I took it to an authorized service center and they said it needed a new carburetor.( a NEW generator needed a New carburetor). WTF? I got a hold of Generac and they refused to warranty it even though it was registered with them. Seems the service center wanted the receipt. I miss place it so the would not fix it under warranty.They charged me $184.81 to replace a new carburetor with another new carburetor I bought a Generac because of the reputation and I on stock in the company. Never again will I buy another of there products.

User's recommendation: Warranty is WORTHLESS !! Buyer Beware !!

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ID
#1881333 Review #1881333 is a subjective opinion of poster.
New Reviewer

PARTS WAY TOO EXPENSIVE

OWN GENERAC 6500 GENERATOR--MOTOR RUNS WELL BUT WILL NOT MAKE ELECTRICITY-WHICH IS WHAT A GENERATOR IS SUPPOSED TO DO-CONTACTED GENERAC--THEY TOLD ME TO SHOP AROUND FOR PARTS. GENERATOR IS IN A GENERATOR SHOP--PROBLEM-SHORTED OUT STATOR--NOT REPAIRABLE--NEW STATOR PRICE IS MORE THAN A WHOLE NEW GENERATOR WOULD COST.SAVE YOUR MONEY--DO NOT BUY GENERAC!!
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ID
#1569164 Review #1569164 is a subjective opinion of poster.
Location
Harrisonburg, Virginia
Product
Generac Mobile Products Gp6500 Generator
Pros
  • Large size
Cons
  • Parts too high to repair
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction

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