Anonymous
map-marker Ashburn, Virginia

Poor service

My Norton subscription was cancelled without any reason, and I have not been refunded my annual subscription. I have called Norton 4 times, and I am unable to get any further than the operator!

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Lauri W Oza

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Verified Reviewer

No contact information

I am POA for my dad's affairs as he is in poor health. He has a monthly subscription for Norton Lifelock (no idea why, as he has never had a computer of any kind).

I am trying to cancel his subscription but am unable to find a contact number on their website. To cancel, they are requiring me to log into his account, which he cannot do.

It's so frustrating. I just need a number to contact someone!

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Preferred solution: Cancelation of policy

Marlon G Hvz

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Verified Buyer
|

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Verified Reviewer
| map-marker Bohemia, New York

False Advertising Biases Against Americans

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Basically they have not protected their clients against Cyber crime, medical fraud, and identity theft . They ignore my staff and secretaries.

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Loss:
$999999
Pros:
  • Visability
Cons:
  • Lack of performances

Preferred solution: Deliver product or service ordered

User's recommendation: Seek other vendors

carlton m Cgy

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Verified Buyer
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Verified Reviewer

Unsolicited invoice for $616.74

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Gen Digital - Unsolicited invoice for $616.74
Gen Digital - Unsolicited invoice for $616.74 - Image 2

I got an unsolicited invoice from Norton for $616,74 for a 5 year contract. To the best of my knowledge I have not been in touch with Norton for over 20 years.

When I attempted to have this contract cancelled I was given a runaround. When I contacted GenDigital I was refereed to and pay for advice website.

I find this kind of behavior to be extremely unprofessional. Particularly for a company in the security business.

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Preferred solution: Cancel bogus contract and never contact me again

User's recommendation: Find another security company

carlton m Djz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Email from Norton claiming that I owed them $616.74

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Gen Digital - Email from Norton claiming that I owed them $616.74
Gen Digital - Email from Norton claiming that I owed them $616.74 - Image 2

Email from Norton claiming that I owed them $616.74 for a 5 year contract. I have not signed up with them.

I have had no contact with Norton in over 20 years. When I attempted to contact hem to fix this I was sent to a pay for answers site.

I find this reflects very poorly on the company and their business ethics. Particularly a company involved in the security business.

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Preferred solution: cancel the alleged contract and never contact me again

User's recommendation: Move to another more ethical comapny.

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