Gemplers Reviews

I had purchased jeans in September that were backordered, Knowing what I know no I should have canceled and run away. They did not notify me of shipping but allegedly they were shipped in November.

In December Looking at my credit card statement I noticed a charge for the items I went to the website and tracked the order. and it showed no delivery. I called the company Gemplers and was told I needed to follow up with the Post office. No help from them at all.

I contacted the post office and was told it went out for delivery but must have been lost or mis-delivered. The post office told me to call the company to file a claim I couldn't because I am not the shipper. Of course they all pass the buck the company told me I should contact the post office because they lost it. Unbelievable!

I have never dealt with such poor customer service.

Any other real company would do the tracking and realize it is lost and file the claim from their side and resend the missing product. Terrible Company to buy from.

Excellent place to buy safety supplies, something most gardeners overlook. Great sign department too, they can make just about any type of sign. I give 25% discount on Statewide

{{Redacted}}

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I was not given a Return Material Authorization Number for boot studs because Gemplers does not keep my credit card info (they emailed me). Hard to believe ....so I emailed my card number to them, again .

Gempler emailed back that they needed my 3 digit security code. Im wary of giving it to them , so I'll probably just return the unused $24.00 boot studs without their precious Return Material Authorization Number ....and then I'll probably end up disputing the charge because Gemplers wont credit me.

I bought priduct that was defective. Small dollar amount.

Astounded that Gemplers refused to replace it. Been a customer a long time and referred lots of people to Gemplers.

No More

I purchased their 'super expensive' tire sealer pump (over $200.00) and used maybe 5 times and it stopped working. Sent inquiry to them, their reply, " our of warranty and if it weren't we no longer carry this product" What a sorry sorry *** company.

They will never get another dime from me. The least they could have done was provided information on the mgf.

so I could contact them. Customer Service yeah right; just another example of today's market that the seller does not give a *** about the customer, just take the money and run and so did I to another supplier, besides I found their products are inferior compared to costs for other retailers, I hope your entire store goes flat

Ordered Thorogood boots and 2 coveralls with personalized lettering. What I received was Muck boots and one coverall without lettering. There was not one product that I ordered that was correct.

Called for RMA and started the RMA process but was put on hold. After 8 minutes I hung up and called back and was told that it would take up to 72 hours before they would call back because they were "busy".

I have over $200 invested in this transaction and it appears that I will lose it all on this one. OR I can wait and maybe they would call back. In that case, I would again loose out on another $54 shipping. Should I take the bait? I think 0 out of 3 tells all I need to know. They have a word for this type of "business"?

Typically I would wait for the resolution but come on - 0 out of 3 and 72 hours.

After placing an order from their website I waited and waited for my product. After 1 month I call - long distance because their 800# does not work in Canada, I was told the item would ship by August 31 - this is after 10 mins because she could not even find my order.

I called again a month later - long distance to be told - I can't find your order but I will call you back. I then get an email saying the item cannot ship to Canada - so they cancelled the order!

After waiting over 2 months!!! Don't waste your time cause they certainly wasted mine.