Mary G Yky
map-marker Sheridan, Oregon

Blower is not working

I had a AC unit put in a few years ago and The blower is not working I was told by the technician that its under warranty. Please call me Mary Grant at 772-626-****. Thanks
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Resolved
Gail R Dvx

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Verified Reviewer
| map-marker Shreveport, Louisiana

Resolved: Refuse to honor warranty

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Updated by user Aug 31, 2023

Company resolved the issue.

Updated by user Aug 31, 2023

Sheer being contacted and yelled at by the owner of my AC company, Gemaire found a motor and paid for installation. The motor has a ten year warranty and was only 2.5 years old when it burned up.

Stay away from rheem products. I'm not expecting this new motor to last beyond 2.5 years either since it seems to be a *** piece but at least I don't have to replace it right now.

Original review Aug 01, 2023
If I could give it zero stars or use a negative sign in the rating, I would. My furnace is less than 2 years old and the motor has already burned up!!! To make matters worse, there are no parts to replace the motor and the company won't stand behind it's warranty. It's 105 today in my city and will be this hour all week. I have no AC because that motor is what blows the cool air through my ductwork!!! Without the inside furnace, I have NO AC in Louisiana in August. This is unacceptable.
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User's recommendation: Don't let your contractor install anything by this manufacturer!

Britney L. Kings

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deerfield Beach, Florida

Feeling scammed!

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Gemaire Distributors at Deerfield Beach, FL has the worst customer service! Total waste of time. First, the counter guys disrespect you, ignore you, and don't have a clue of what they are doing, with all respect to the ones taking care of their jobs. 90% of employees here are not interested in serving the customers, and they just mess around! Second and most important, the warranties are a REAL NIGHTMARE! The excuse is that they don't have warranties at that time, or you are mistaken with someone else...TOTAL WASTE OF TIME, MONEY, AND NERVES!
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Loss:
$1000
Pros:
  • Close location
Cons:
  • Worst customer service
  • Warranty procedure is a nightmare
  • Slow service

Preferred solution: Apology

User's recommendation: STAY AWAY!

1 comment
Guest

They are the worst...

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