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Gelert

Gelert

www.gelert.com
What is your customer experience with Gelert?

Gelert Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Gelert has a 1.7 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.

Key Takeaways for Future Customers

  • Read Gelert reviews and inspect new items, especially children's garments, before first wear.
  • Expect potential issues with exchange, refund and cancellation policy and website when seeking returns.
  • Be aware reviewers report high price levels relative to durability.

Negative Feedback / Risk Areas

  • Serious safety complaint about a sharp object found inside a child’s jacket.
  • Reports of poor quality with items coming apart at seams and dissatisfaction with refunds and customer service.

Positive Feedback

Products are sold through retailers such as Sports Direct, providing purchase access despite quality concerns.

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Media from reviews

Gelert - Poor quality purchase
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Resolved
Una T Tme

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Verified Reviewer
| map-marker Hounslow, Hounslow

Resolved: Serious Safety Complaint – Dangerous Object Found Inside Children’s Gelert Jacket

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AI Highlights
  • - Complaint about a Gelert jacket bought at Sports Direct in Hounslow.
  • - Before washing, I felt a needle-like metal object or clip inside the sleeve.

Dear Customer Service Team,

I am writing to formally raise a serious complaint regarding a children's Gelert jacket that I purchased from the Sports Direct store in Hounslow, London (High Street).

After my child wore the jacket for a few days, I decided to wash it.

While checking the jacket before washing, I placed my hand inside one of the sleeves and felt something sharp that slightly pricked my hand. When I examined it more carefully, I discovered what felt like a needle-like metal object or clip with a sharp point inside the sleeve.

Preferred solution: I have no idea what would fix what I experienced when I pulled the needle out...

User's recommendation: I was extremely shocked. At first, I considered opening the jacket to inspect it, but instead I carefully managed to remove the object by rotating and pushing it out through the inner fabric of the jacket. The fact that such a sharp object was left inside a children’s garment is completely unacceptable. I am still in disbelief that I allowed my child to wear this jacket several times. Children run, jump, fall and play constantly, and in such a situation this sharp object could have caused something truly horrible — a serious injury, deep wound, or trauma. Just the thought that my child could have been injured, even if it resulted “only” in fear or a small wound, is terrifying. The potential consequences could have been far more serious. This situation demonstrates gross negligence and a complete lack of quality and safety control. As a parent, I trust that children’s clothing is safe. This incident has left me deeply disappointed and concerned about the safety standards of the Gelert brand. If this matter is not addressed appropriately and without delay, I will have no option but to report this incident to Trading Standards and pursue my rights under the Consumer Rights Act 2015, as this product clearly failed to meet basic safety requirements.

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Anonymous
map-marker Bristol, Bristol

Poor quality purchase

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AI Highlights
  • - Gelert shoes bought at Sports Direct Cumbernauld in late 2023 and seams are coming apart.
  • - No receipt; the bank card was used for purchase.
Gelert - Poor quality purchase

Purchased a pair of Gelert shoes from sports direct Cumbernauld late 2023, now I find the shoes are coming apart at the seams. I walk with these shoes approx 1 hour per day, I feel they should last longer than several month. As I dont have the receipt I can provide the bank card used.for this purchases

Thank you

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