Reality Wcc

Could you please let me know where is the main...

Could you please let me know where is the main water shut off valve and pre located for 4333 Old Grove Way, Keller tx
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Dave W Vng

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Verified Reviewer

Disaster Experience

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The perfect mix of ineptitude, dishonesty, and apathy - that sums up the company, the employees, and the culture.

Gehan (now known as Brightland) is an utter disaster. We have built 4 homes in Arizona previous to this transaction and buying a home from Gehan is the most unpleasant experience we have ever had with a builder.

It is impossible to list all the ways Gehan stumbled.

Here are a few of the most egregious areas:

The actual home build. Start to finish our home took 18 months. We got quite a few laughable, entertaining excuses along the way.

Closing. At time of closing we were missing the correct cabinets, the correct refrigerator, the included landscaping, a gas meter.

Additionally, our paver driveway was not complete. And again, too lengthy to list the long, long list of scratches, dings, stains, missing grout, etc. Five months later we are still chasing them to finish repairs.

Customer service. Throughout the course of the experience we came to believe nothing we were told.

This is across the board - sales, construction management, etc. to be frank, we felt they were dishonest with us throughout the entire process.

The company is so cheap and unwilling to fix its mistakes it sucks the soul from their employees, who in turn leave at their first chance to work somewhere else.

For clarity, this experience is not unique to us. It is the experience of EVERY single homeowner who buys from Gehan - without exception.

My advice to anyone considering purchasing a Gehan home would be to RUN THE OTHER DIRECTION!!

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Pros:
  • Great design

User's recommendation: RUN!!

Meagan A Bou
map-marker Addison, Texas

Warranty

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I have multiply leaks and so many of my neighbors the same leak and the company had given me the run around
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Loss:
$30
Cons:
  • Poor workmanship

Preferred solution: Get my home repair not at the cost coming from me the company needs to be responsible

User's recommendation: DONT BUY A HOME FROM THEM! Our biggest regret!!!!

Juanisha Otr
map-marker Pflugerville, Texas

10 yr home warranty foundation problem

Our homes :2nd bathroom toilet will not flush down. Paid $265 to have toilet pulled/ reset. Camera was put down to see that foundation had a hill so toilet water would not go down. Goettl is Plummer that did work. Phone: 512-607-****. Plummer wanted $18,000 to dig 25 ft trench to secure /level plumbing so toilet will flush. Also have very large crack in stone work on entry of home. Gehan caulked it but really big / wide crack. Looks bad. Have numerous cracks in corners of dry wall inside home. Please call me 231-463-**** to discuss solutions.
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Holland Xpc
map-marker Euless, Texas

Worst customer service

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I have a terrible experience doing business with Gehan Homes. I am on a contract with them for about 9 months now.

Throughout the contruction phase I never got a true sense of completion date.

This theme has continued until the last week of closing. I was given a closing date with a few key items missing. Everyday I hear those things will be done but they aren't. I was shocked to see the state in which we had our first walk through.

I understand that there are delays in procurring material, labor shortage, etc.

But, I have a feeling that they have started using this as an excuse to hide many of their own shortcomings.

They have talked lengthly on their building quality and yet I fail to see any of that. In reality the quality is extremely poor. It seems like the construction team does not have a experienced workforce or the work done is never inpested properly. The final walk through done on an unfinished home.

I have been providing a list of items that needs attention for more than a week now and the only response is that "they are been worked",

"team is looking into it". A self-proclaimed quality builder doesn't do business like this. I fail to understand why so much rush for closing now. I am now asked to being pateint when things in my house are not complete and the closing date in within a few days.

The stupidest comment I get for pointing an defects "we build many houses".

How on earth is this a valid reason. Is it not your responsiblity to walk through the house and get things done in a proper way. Caprentry, Plumbing, Landscaping, electrical, you name it. In every department there have been some major flaws for me to identify.

As a first time home buyer this is a very terrible experinece.

We feel dejected. How do want to establish your creditiblity with this type of work?

One other complaint I have for Gehan is that it appears their management care about customer experience. Often time I tried to reach them but I was told to talk to sales rep. How do they plan to earn respect and reputation with this attitude.

Their contract is written carefully to protect them in all possible manner. So, for any fault, defects, damamges, delays they are not responsible.

And yet they have guts to lay all the possible blame, burden on buyer.

It feels as if they are doing a huge favor building a home for me or it is a donation. This arrogant behaviour needs to stop.

My request to all who are reading this post is to carefully research and read about the builders before you decide on buying a home.

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User's recommendation: Do not buy with gehan homes

Ebony H Vii

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Verified Reviewer
| map-marker Austin, Texas

Warranty

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After you buy they never pick up or check on you. Oh and the repairs never get done. Carla Barrie is the worst to deal with!
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Loss:
$500
Pros:
  • Layout
Cons:
  • General contractor
  • Delays
  • Lies and misrepresentations

Preferred solution: Let the company propose a solution

User's recommendation: *** NO

Nicole J Rkn

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Verified Reviewer
| map-marker Addison, Texas

Gehan has raisex the price on a reselect that was included in the base price.

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Gehan is charging me almost 9000.00 for brick that was included in the base price we have been waiting for home since November 2021 they said we would have our home by May then it changed to June now it's not going to be until August before we are possibly going to be able to move in.
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Pros:
  • Ripped me off

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use this company

Lz Z

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Verified Reviewer
| map-marker San Antonio, Texas

GEHAN WON'T RETURN EARNEST MONEY! *BUYER BEWARE!!!

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Original review Apr 03, 2022

There's so much to write and if anything I can write a damn essay about our experience with GEHAN. First and foremost, we're a military family of five.

Unfortunately our first home buying experience has not been the greatest due to this pandemic, but we've learned to deal with it and be patient with the process. Long story short, GEHAN does not give a *** about you, or your family. This company has shown their true colors! This damn Todd Bouchard sales rep for Buffalo Crossings is a joke and will be super nice to you until he collects your earnest money, after that you won't hear anything from him.

You'll have to call and Chase him down for updates. When you do call, please be prepared to get the runaround and the excuse I'm sorry, "IT'S THE WORLD WE LIVE IN" what a *** shame that you can't even be honest with your clients and have to steal their earnest money to make a profit. Whoever this Diane Cook is that has refused to refund our earnest money because GEHAN had pushed our closing dates more than 5 times is a joke as well. Please save yourself from reading this and DO NOT give them your earnest money or business.

They don't care about their clients and will not respond to you. All communication has been downhill since they took our earnest money. I hope the money they took from us is well worth it because karma is a *** Todd, grow some balls and stand up for your clients.

Have answers when your clients call for updates instead of oh let me ask so-and-so and get back to you. Lame *** company, and trust me, I'm not finished with you all.

St

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Loss:
$3000
Pros:
  • Ripped me off

Preferred solution: Full refund

User's recommendation: STAY AWAY! BUYER BEWARE! SHADY BUSINESS

Joyce L Kof
map-marker Boerne, Texas

Unsatisfied owner after five years

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It has been five years and it just gets worse and worse with this house. There have been so many issues and it just comes down to horrible craftsmanship. Now we are going to replace all the baseboards and doors. Why? Because they used old ones for a brand new house. This company will have employees burning in *** for all the lies they told.
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Loss:
$50000

Preferred solution: Pay for the rework we are going to have to fund.

User's recommendation: Run from this satanic company.

Anonymous
map-marker Mckinney, Texas

See details

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Gehan Homes - See details
DO NOT BUY HOUSES FROM GEHAN. We moved from another state earlier this year. GEHAN promised to build the best house for us. We paid the deposit and was waiting for GEHAN to build our house. But unfortunately, we found that they used a lot of unacceptable moldy wood (pic.1,2, 3) in our home. Later, the house even collapsed on a windy day (pic.4,5,6.) Seeing our house collapsed, we only asked for an inspector to inspect the house when GEHAN rebuilt the house for us, but instead GEHAN decided on canceling the contract on their side knowing the market was going up, and they can sell for more money to someone else.If you want to know more details and see more pictures, we can continue to provide them to you
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Anonymous
map-marker New Braunfels, Texas

No warranty does not follow up, poor workmanship,

It's been a year. I have over a 15-item list of concerns with the home.

Gehan has been aware of them from prior to closing.

Major concerns:

I have a gas range that the Whirlpool rep stated was installed incorrectly, this it is not vented properly. It's a GAS range.

Whirlpool rep also informed me the microwave is not secured properly to the wall. Potential of falling.

I brought to the attention of Gehan roofing concerns. Gehan stated they corrected.

Roof is leaking now.

Patch in my kitchen ceiling where Gehan's A/C tech stepped through it from the attic, never fixed.

Gutters were removed and never replaced.

Two cabinet faces are damaged, Gehan replaced one with a different shade cabinet. Other is still damaged.

Multiple electrical outlets do not work.

There was a gas leak in the garage. Gas Co. rep stated due to improper installation of the piping to the gas heater.

Gehan's trade did not have the tools to fix it, apologized and left. I had to ask the Gas Co. to come back out and replace the piping.

You ask Why did I close? Gehan's VP of Sales informed me that Gehan would impose monetary penalties if I did not close as they deemed the home complete.

I did not want to lose my new home, so I trusted the superintendant who stated he would address everything.

So disappointed. So frustrated.

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John N Fve

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Verified Reviewer

Poor construction

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We always thought that Gehan homes were well-built until we purchased our present home. Warranty leaves a lot to be desired. We have cracks in the ceiling but was told by warranty personnel that it was due to house settling (nothing done). We have sorry concrete workmanship on front and patio of house. There are holes and patched holes in the driveway (told not under warranty). Model home person is very good, however.
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Pros:
  • Construction
Cons:
  • Construction

Preferred solution: Let the company propose a solution

User's recommendation: DON'T BUY A GEHAN HOUSE!!! Warranty is not worth paper written on.

Anonymous

Do purchase a home from GEHAN

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GEHAN HOMES ARE TRASH!!!! The quality and workmanship is HORRIBLE!!! They lie about closing dates. They moved our closing date 4 times. Jennifer Wilson is a horrible sales rep. She doesn't call with update or return emails. Our realtor had to express many times how unprofessional she was. I recommend you go with KB Homes or Rausch Colman the quality of work is much better. Have blessed day!!!
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David B Tkt

Brand. Ew home multiple problems

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Moved into new home August 2021 today is October 6, 2021. 1. Leak from upstairs bathroom, caused water damage to downstairs ceiling. 2. Bedroom fan - cannot adjust speed due to chain frozen. 3. Backyard landscaping looks like a blind person trying to lay the sod, A very poor installation. 4. Cracked living room ceiling. 5, broken window latch, 6. Cannot get help programming outside garage door opener. 7. They do respond eventually to do the repairs, unfortunately I do not speak Spanish that the repair people they send out speak.
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Pros:
  • House is beautiful
Cons:
  • Things keep breaking easily

Preferred solution: Deliver product or service ordered

User's recommendation: Beware of Gehan homes

Randy N Puu
map-marker League City, Texas

Sales Associate Dishonest

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****HOME BUYERS BEWARE! DO NOT BUY FROM GEHAN HOMES.

ESPECIALLY PEARLAND HIGHLAND MEADOWS!!!!!! Protect yourself from shady business (See story below)****

I purchased a new build projected to be done in Nov 2021. The prices of homes in this community have dropped 30k and mine has not even started construction yet. When the prices dropped, I immediately messaged our sales person, Robert, at highland Meadows asking why it dropped and if there was anything he could do for us.

Robert claimed he could not do anything at this time (few weeks ago). We then recently noticed a much larger home, on a larger lot have a 30k price deduction which further decreases the value of the home we bought. We were then interested in transferring to the bigger home for only 14k more. The cobuyer of my home, went to the larger home on 7/30 to view it and told Robert about our interest in transferring and buying that lot instead.

Robert agreed it was possible. The cobuyer then told Robert we would be back the following day. The cobuyer also texted Robert on 7/31 stating that we would be coming by. Robert went ahead and sold that home we wanted to transfer to without calling us to let us know someone else was even interested, the day we had planned to come in.

He sold it right out from under us, knowing we had wanted it and we're coming by. I am an ICU nurse who works nights, so we couldn't be there first thing in the AM. We feel as though we have been MISTREATED and UNDERVALUED by Gehan homes, specially Highland Meadows. Robert's loyalty to his home owners is clearly NOT a priority of his and his motive is soley to sell homes for his own profit.

We are first time home buyers and this has been a TERRIBLE buying experience. Robert had told us we were unable to get back the money we already put down on our house if we decided to pull out. After doing research in the surrounding neighborhoods, other home builders have better customer service, incentives, and prices.

I have been trying for days to get in contact with someone from corporate and no one answers their phone calls and I emailed the "feedback@***.com" and no one replies. DO NOT BUY FROM GEHAN HOMES @ HIGHLAND MEADOWS!!!!!!!!

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Loss:
$12

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM GEHAN HOMES

Anonymous

Building Experience

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DI wish I hadnt started with this builder. They make promises they cant keep, arent consistent, they schedule a final walk and closing and change it last minute to the point that now become excessive (10+ times), will not take responsibility for their mess ups.
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Loss:
$10000

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use Gehan!

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