Jon L Hpn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sold Fake goods and does not reply to any form of communication

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GeekSwag - Sold Fake goods and does not reply to any form of communication

I ordered and paid for a set of Apple Pro Airpods, sold as 'Apple AirPods Pro - Wireless Charging Case - Refurbished & Sealed' On arrival they did not work as Airpods should. I took them to my local Apple store who confirmed that they were not Apple products, ie they were fakes.

I requested the appropriate paperwork from Geekswag but had no reply, either using their in-house contact form or to an email sent to their published email address. They do not publish a physical address and their published telephone number does not exist. Recorded letters were sent their registered Office address, obtained from Companies House, but no reply to these letters either.

They have been reported to Action Fraud, who are unable to take any action.

The only recourse is to take them to court but this requires them to acknowledge receipt of the summons. I will have to write off the money but hope that others will take heed of my experience as well as the similar experienced by many others, as seen by the many TrustPilot reviews.

View full review
Loss:
$100
Cons:
  • Sell fake items and have no idea of customer service

Preferred solution: Full refund

User's recommendation: Do NOT buy anything from this company

XUANYI L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, England

I received fake airpods

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GeekSwag - I received fake airpods
GeekSwag - I received fake airpods - Image 2
Updated by user Apr 23, 2022

They still didn't reply to me till now, and I contact my bank, but the bank said I need to provide further information for contact with the merchant. But...

I have no way to contact them. No one can solve the problem.

Original review Mar 24, 2022
I just received my AirPods and try to connect it with my iPhone, but I found it couldn't be connected to my phone. Plus the sign in iPhone is not the AirPods sign, instead is a headphone image. I don't think it's work for me, so I want to return it. But there is no customer services that I could contact with.
View full review

Preferred solution: Full refund

Micheline Z

My refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been waiting for my refund for 3 months now, and I still havent received it, the customer service is so bad, please dont use this company they are very ***
View full review
Loss:
$107

Preferred solution: Full refund

Michael B Wgc
map-marker Birmingham, England

Didn't send airpods. Not had a refund. And no contact

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Been scammed by geekswag. Ad is on Google. Though it was safe. But no. Adam Owen is scamming people. And has been at least 12 months that I can find. Trust pilot. And trust mama review. No contact. Sends fake tracking numbers
View full review
Loss:
$79

Preferred solution: Full refund

User's recommendation: Don't use this company

1 comment
Guest

Was this ever resolved?

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article