Geekbuying
Geekbuying Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Geekbuying has 1.6 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Competitve pricing, Free shipping, Prices.
Cons: Do not take responsebility, Customer service, Not trustworthy.Recent recommendations regarding this business are as follows: "Be aware and talk to the company about this issue", "I hope to contact the merchant directly", "Be careful", "After getting my first order from this site, i am conviced to never buy anything from this site ever again.", "Never buy from geekbuying, ever.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Geekbuying has 1.6 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Competitve pricing, Free shipping, Prices.
Cons: Do not take responsebility, Customer service, Not trustworthy.Recent recommendations regarding this business are as follows: "Be aware and talk to the company about this issue", "I hope to contact the merchant directly", "Be careful", "After getting my first order from this site, i am conviced to never buy anything from this site ever again.", "Never buy from geekbuying, ever.".
Most users ask Geekbuying for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rigby, IdahoItem ordered not delivered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesquite, TexasWorld Series tickets from seet geek
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Budapest, BudapestReclamation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy laptop tablet keeps on resetting itself and erasing all loaded programs.
I bought:
GPD Pocket 3 Laptop Mini Tablet PC 8
Inch 1920 x 1200 Resolution IPS
Touchscreen Intel Core i7-1195G7
16GB RAM 1TB SSD Windows 10 Home
Order #569**** TR 103908****
I have used it minimally as without warning it keeps resetting itself when turned on, erasing all loaded programs! I am not able to intervene or prevent it when the screen opens to blue and starts that nefast process saying that is reprogramming, it will erase everything and it will take 15 minutes.
Somebody that knows computers told me that it may be related to a faulty SDcard.
I would need the laptop to be replaced or fixed somehow. It is impossible to use it like this.
Very disappointed.
Thank you so much.
Elba
Preferred solution: replacement
User's recommendation: Be aware and talk to the company about this issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoofddorp, North HollandPayment was not made, but I paid
Preferred solution: Deliver product or service ordered
User's recommendation: I hope to contact the merchant directly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNever received my item
Preferred solution: Full refund
Fiido issue
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pagosa Springs, ColoradoWe need our guarantee fulfilled.
Amusing to customers
I bought a robot vacuum cleaner in August 2020. Unfortunately, It starts dripping water, therefore, I wanted to return it or send it to the service.
I created 3 times tickets for the same problem, but they have been keeping me on hold for more than a month to give me an address for sending it back. They offer me a small amount of money for repair from outside, but I refused and wanted to send it to technical service. Then they start to keeping me on hold by not replying or asking more and more days to get back to me. When I called or send them mail, the response is their warehouse is moving, that's the reason they don't have an address.
They are just keeping amusing me until the end of the 1-year warranty, which was about 2 months.
I clearly want to make a summary. I ordered the product on the 21of August 2020. So it's almost a year ago. Yes, time is still under warranty but considering shipment and repair time, it will be exceeded.
My first complaint of the same problem and creating a ticket was on the 6thof January 2021.
Then Geekbuying.com offered me 50euro for compensation, I didn't accept that time, wanted to see it if it continues, or I can live with it
then I decided it's not easy to handle this problem, therefore, I wanted to return the product on the 7th of July (prior to almost 2 months end of warranty time.)
Since the 7th of July, I am trying to send the item for repair.
On the 13th of July, Geekbuying.com offered me a solution as to repair in Poland warehouse. I accepted.
On the 15th of July, Geekbuying.com told me that they will ask for the address of the warehouse, and hold me in a few more days.
On the 234th of July, Geekbuying.com asked for a few more days to get the address.
I have sent a few reminders and created other tickets and mailed Geekbuying.com but no response.
On the 2nd of August, I called customer service and talked with the name, Ms. Ella, she told me that in 1 hour she gives me the address but nothing.
and yesterday, 2nd of August Geekbuying.com asked 5-10 working days more to get the warehouse address.
This is NOT acceptable. This is obviously a waste of time and abusing customers.
Geekbuying.com as a supplier has to know your return address, I cannot be the only one who wants to return the product for service. This is clearly keeping me on hold to avoid giving service until the end of the warranty year.
Today: (27-09-2021)
geekbuying.com is the worst service I have ever seen. They asked me to send the item for repair service. After so long I asked them to send my product back because they exceed the repair time, of course I couldn't get the response in first mail.
I don't know how many times I sent emails. Eventually, I received a mail that says they have just found my product, and they will start repair.
I believe it's not going to solve my problem. I strongly suggest you consumers that, do not use geekbuying.com
- Not reliable
- No response
- Not trustworthy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDocumentos requeridos
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI have problem with my e bike
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty issue with a problem Mi Scooter
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLied about refunding money
- After sales awful
Preferred solution: Full refund
User's recommendation: Never buy from geekbuying, ever.
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct dead on arrive
- Do not take responsebility
- After sales awful
- Repair service
Preferred solution: Deliver a new product or solve remotely the system problem.
User's recommendation: Never do business with this Company
Return product
User's recommendation: After getting my first order from this site, i am conviced to never buy anything from this site ever again.
Broken key section
User's recommendation: I got no reply
About
Geekbuying was built to offer the coolest gadgets to the whole world at incredible low prices. And Geekbuying offers a wide range of products. Those are of the next categories: Apple Accessories, Cell Phones Accessories, Tablet PCs Accessories, Electronics, Computers Networkings, Security System, Car Accessories, Home Office, Health Beauty, Watches Jewelry, Toys Hobbies, and Sports Outdoors, etc. The company is based in Shenzhen, Guangdong, China. It has UK Warehouse as well as USA Warehouse. Geekbuying ships its products world-wide. Currently it can ship by Airmail, DHL, UPS and EMS.
Geekbuying is ranked 195 out of 676 in Auctions and Marketplaces category
Asia, Australia, Canada, Europe, Other, UK, USA, Worldwide
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update: 18-10-2021 they shipped the product back to me but the address they sent is that where I ordered material from, 1 year ago. so I am not able to reach the address now and there is no response from customer service regarding this. They lost my product and do not take responsibility.