Manufacturer: Geek Squad Category: Repair Clear all filters (16 of 16 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by...
Read more
Anonymous

Anonymous I mean any version of Windows would load normal. Bout in safe mode would be a start but you seriously need to do some simple Google searching before you start anything like th...

rollo2016

rollo2016 First of all, If you paid $128 you probably overpaid at Best Buy. However, you leave out alot of pertinent info regarding what, if anything happened for you to want to install...

1.6
I liked
  • Worst
  • Geek squad
I didn't like
  • Aweful return policy
  • How i was treated by customer service and manager
#1032830
Reply to reviews
My wife tripped on a laptop cord and her computer [a Lenovo purchased at Best Buy] hit the floor and would not completely re-boot, although the screen was fine and it was trying to function. When I went into the local Best Buy, waited in line and talked to the...
Read more
1.0
I didn't like
  • Representative condescending attitude and dishonesty
#1030139
Reply to reviews
I talked to 2 different technicians at my local Geek Squad at Best Buy. The first seemed willing to help, but recommended I come back and talk to a second individual as he had more hardware experience. I came back a second time and this other individual said to me the...
Read more
Anonymous

Anonymous Did you happen to take your Imac to any other apple authorized repair centers? If so, what was their response? I'm guessing Noone would work on your computer as Imacs are noto...

Anonymous

Anonymous Talk about a WHINER!!! I dont know about YOU but I would appreciate his honesty!! Its BEYOND his ability to fix and he tells you this but somehow MAGICALLY he becomes a bad gu...

1.0
I didn't like
  • Customer service
#1022551
Reply to reviews

Geek Squad Laptop Repair Review

#956666
1.8
They told me that my lap top was a software issue and tried to sell me their plan, sent it to toshiba, they said its a hardware problem and they're fixing it free - Geeks are more worried about up charging you than finding the solution
Comment Be first to start a discussion
Show

Geek Squad Laptop Repair Review

#792466
1.2
Rude 1 year new laptop same issues ,never resoved, in and out, tech support used my new coputer 10% 90 % issue, never just cacancelled so done ride rude
Comment Be first to start a discussion
Show
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired...
Read more
I didn't like
  • Lack of customer support and satisfaction
#993805
Reply to reviews
Most recently my Toshiba Satellite laptop wasn't working properly. I took it in and it never was sent out for repair, but I got the call that it was ready to be picked up. Actually, upon arrival to the store, I had an external hard drive that I was told that I needed....
Read more
Anonymous

Anonymous They can't renew the plan because Toshiba does not manufacture computers anymore. They get all parts for repair directly from the manufacturer. They will still attempt to repa...

I brought my laptop in for repairs; I suspected the motherboard was the problem. It is now a month later and they still do not have an estimated date of completion. After 2 weeks, they called and said it will 450$ to replace the motherboard. Ok, fine; it't the...
Read more
1.9
I liked
  • Staff is nice
I didn't like
  • Simple repair taking longer than a month
  • Repair cost
  • Do not know what part it is that needs to be replaced
#925641
Reply to reviews
I have been using Geek Squad for 3-4 years and always been satisfied……until now. Below are the detail of the situation but here are the bullet points. Geek Squad sends my computer out for repair. UPS returns it to kentucky instead of me. No one at GS does anything...
Read more
1.8
I didn't like
  • How i was treated by customer service and manager
#904315
Reply to reviews
A week ago I left my laptop in the famous GEEK SQUAD Best Buy to review the optical drive before the warranty expires. I explained the technician that the laptop was working well and that is all I wanted to fix the optical drive. Asus with full warranty for 2 years and...
Read more
Anonymous

Anonymous When checking in any device with Geek Squad for diagnostics and repair, it is SOP that they run full hardware and software diagnostics. Not every virus has immediate effects. ...

1.1
I didn't like
  • I did not like
#890792
Reply to reviews
Prior to taking it in, I had it sent to Apple to have it cleaned when overseas working... I take it in telling them the trackpad is sticking and the speaker is distorted. The Geek Squad agent tells me I'm completely covered and all will be repaired and back to me...
Read more
I didn't like
  • Geeksquad protection plan as they were not honest
#884736
Reply to reviews
Unfortunately, I wasted my money and my time using this service, I took my laptop and told the rude employee about the error, he said we can not take it unless we have a prove about our error, i took it back home waiting for the blue screen unexpected shutdown to take...
Read more
1.0
I didn't like
  • Repair bad
  • Unable to solve the problem
  • Very poor customer service
#858199
Reply to reviews