Unclaimed
Gear Up Center
350
CLAIMED LOSSES
3
TOTAL REVIEWS
can't get crovel shovel I paid for
NEVER buy from this company THEY LIE will not ship gear I paid for I called no answer but if you try to place a new order they tell you no problem. I hope the $100 they ripped me off for keeps them in business because new orders will never come. 6/30/14 $933.99 paid for gear. Two weeks latter gear shows up missing a 3rd of the stuff no note no back order . Takes 3 days several times a day to get some one to pick up two weeks latter get some but not all of my gear. It is now 10/04/14 still no shovel
ID
Location
Liberty, Missouri
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Deliver product or service ordered
New Reviewer
Gear Up Crovel Beware
I purchased a Crovel, waited a month for delivery, was charged, the shipment never arrived after disappearing near Denver (USPS). The "Customer Service" person called the postal service and told me they had no idea what had happened and wished mye good luck in filing a claim with the post office! I have now exchanged three e-mails with them to no avail. This company might make a good product, but you only have a fair chance of finding out if you buy from them. Expect to lose over $100 on a Crovel and feel lucky if it arrives. I'd like to know what you think of it, because I have never gotten mine. The WORST customer service. (Hint: the way to fix a lost item is to replace it and express ship it to a customer with an apology. This will lead to incredible word of mouth endorsements. The way to lose many, many customers is to do what you have been doing, GearUp.))
ID
Location
Seattle, Washington
Loss
$110
New Reviewer
Crovel Extreme
This company has to have to absolutely worst customer service. I ordered the Crovel Extreme and it was a preorder; not a problem...until it was time to ship.... then they come up with "the order was not complete" yet they charged me for it. Now their CS won't reply to emails. I tried calling, but no one picks up the phone, they want you to leave a message... but then they don't call back. I urge people to avoid this company. I know they are the only one carrying this product, however note that now that it has been out there for a while the reviews are not all that great.
3 comments
ID
Location
Culpeper, Virginia
Loss
$100
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Gear Up Center
I will never buy from this sight again. I understand your pain!!!!!!!
Agreed 100%. Worst CS I have had in ages.
Ordered this mid-late Nov. Missed their "preorder" by about 5 hrs. They finally tell me it shipped Dec 13 - but it is still sitting in USPS "sorting" as of Dec 24th. They don't respond to emails, don't answer the phone.
I have had to ask my CC to dispute this as an undelivered item. At this point I don't even want this thing now - it was supposed to be a Christmas gift and these guys have left an empty spot under the tree due to their lack of caring about their customers.
all I have bought from them was a fat lie.