Gear Focus
Gear Focus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus reviews show a 2.7 star rating from 11 customer reviews; consumers are mostly neutral with a 64% unfavorable / 36% positive split. Recent feedback highlights low fees, medium price level, and frequent refund requests; fraud prevention can delay payouts a couple of days.
Key Takeaways for Future Customers
- Good option for sellers seeking low fees and faster payouts when verification goes smoothly.
- Buyers value Billing Practices and Discounts and Special Offers when choosing the marketplace.
- Expect buyer protection and seller verification features but be prepared to follow dispute steps for refunds.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and reported threats from owner leading to unresolved customer complaints.
- Refunds and dispute handling criticized; customers report billing issues and delayed or held payouts due to fraud prevention.
- Claims of misrepresented items and declined returns past the return window.
Positive Feedback
Sellers report intuitive listing tools, low fees, quick sales, and a marketplace that can be safe for buyers and profitable for sellers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus reviews show a 2.7 star rating from 11 customer reviews; consumers are mostly neutral with a 64% unfavorable / 36% positive split. Recent feedback highlights low fees, medium price level, and frequent refund requests; fraud prevention can delay payouts a couple of days.
Key Takeaways for Future Customers
- Good option for sellers seeking low fees and faster payouts when verification goes smoothly.
- Buyers value Billing Practices and Discounts and Special Offers when choosing the marketplace.
- Expect buyer protection and seller verification features but be prepared to follow dispute steps for refunds.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and reported threats from owner leading to unresolved customer complaints.
- Refunds and dispute handling criticized; customers report billing issues and delayed or held payouts due to fraud prevention.
- Claims of misrepresented items and declined returns past the return window.
Positive Feedback
Sellers report intuitive listing tools, low fees, quick sales, and a marketplace that can be safe for buyers and profitable for sellers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Great Experience
- - Selling on GearFocus was smooth.
- - Listing a Canon 50mm f/1.8 took ~15 minutes.
- - Sold in under 48 hours; prepaid shipping and prompt funds.
I've been a buyer on GearFocus.com for about six months now, and after three successful purchases of camera equipment, I finally decided to list some gear I wasn't using anymore. I was honestly a bit nervous about selling online for the first time, but the entire process turned out to be incredibly smooth and straightforward.
After my positive experiences buying a lens, a tripod, and a camera body on the platform, I felt confident enough to try selling.
I had a Canon 50mm f/1.8 lens just sitting in my cabinet that I'd upgraded from, and it seemed like the perfect first item to list.
The listing process was remarkably intuitive. The platform walked me through every step uploading photos, writing a description, setting a price, and choosing shipping options. I appreciated that they provided pricing suggestions based on similar items, which helped me price competitively without undervaluing my gear. The whole listing took me maybe 15 minutes, and I'm not particularly tech-savvy.
What really impressed me was how quickly my item sold less than 48 hours after posting!
The buyer asked a couple of questions through the messaging system, which was easy to navigate, and we completed the transaction smoothly. The payment processing was secure and transparent, with clear information about fees upfront. No hidden surprises, which I really appreciated as a first-time seller.
Shipping was another area where GearFocus.com made things easy. They provided a prepaid shipping label and clear packing guidelines to ensure my lens arrived safely.
I simply boxed it up according to their recommendations, dropped it off at the post office, and the tracking information automatically updated for the buyer.
The funds were released to my account promptly after the buyer confirmed receipt and everything checked out. The whole transaction from listing to payment took less than a week, which exceeded my expectations.
Having been on both sides of transactions now, I can honestly say GearFocus.com has built a trustworthy marketplace for photography gear. The buyer protection policies that made me feel safe purchasing also work well from the seller's perspective. The community seems genuinely passionate about photography, and the platform facilitates honest, straightforward transactions.
I'm already planning to list a couple more items I've been meaning to upgrade from.
If you're on the fence about selling your gear on GearFocus.com, especially if you've had good buying experiences like I did, I'd definitely encourage you to give it a try. The process is much easier than I anticipated!
- Low fees
- Safe
- Easy
- None that i can think of
User's recommendation: Skip eBay and list on GearFocus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Great experience selling on GearFocus!
- - Free listings, low fees, a gear-savvy community, and instant buyer trust.
- - 48-hour verification, fast payouts, responsive support, and real-item photos.
Selling on GearFocus feels like it was built for pros like us. Free listings, low fees, and a community that actually understands camera gear—that combo is hard to beat.
As a verified seller, my listings earn instant trust, and the buyers are serious, not tire-kickers. The built-in 48-hour verification window keeps everything fair and clear, so deals stay smooth and disputes are rare. Payouts are fast, support is responsive, and every photo is the real item—no fluff, no surprises.
We've moved lenses, bodies, and lighting with less friction and kept more margin than on other platforms. GearFocus has become our go-to for turning quality gear into cash without the chaos.
- Low fees
- Great prices
- Terrific customer support
- Still growing
User's recommendation: List your gear for maximum return!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flower Mound, Texas
Smoothest Selling Experience I've Had
- - Platform is straightforward with intuitive tools and verified buyers.
- - Communication was seamless and offers came fast.
- - No hassles or fees.
I recently sold my Nikon D850 along with five lenses on GearFocus, and the process couldn't have been easier. The platform is straightforward, the seller tools are intuitive, and I felt confident knowing every buyer is verified.
Communication was seamless, and I got solid offers fast without the hassle or fees you find on other sites.
If you're a photographer looking to offload gear without the usual drama, this is the place. I will definitely be listing here again.
- Verified me as a seller quickly i sold all my gear fast
- Small wait to get funds to avoid fraud
User's recommendation: Sell your gear! What are waiting for!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
GearFocus Seller
- - We sold 10 items on GearFocus, including a Canon C200 and L glass.
- - We are a verified seller with low fees, quick payouts, and 48-hour verification.
NeverStop Films sold 10 items on GearFocus, from accessories to a Canon C200 and L glass. We are a verified seller, and we kept more margin with low fees and great returns, met serious buyers, and got quick payouts.
The 48-hour verification made every deal fair and hassle-free. Simple, creator-friendly.
- Great customer service
- Easy to use
- Safe
- Fraud prevention delays payment for a couple of days
User's recommendation: Safe for buyers and great marketplace for sellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSELLER GOT SCAMMED BY GEARFOCUS
- - Sold a used X-T4; tracking included.
- - Funds added to balance but still pending.
- - Account disabled; support unresponsive; lost camera and $1020.
after a 3 months i finally got my first sale
i shipped the item it was my used fujifilm xt4 + added tracking everything was fine until order delivered and completed then it starts the problems
got an email that order completed and funds are added to balance
but funds are still pending after 3 days they put my account on hold
i sent an email to support they respond back that i should call them
now my account are disabled and it's been 4 days ago trying to reach the support by phone calls there is 0 answer
lost my camera + my money 1020$
my shop name was : Mcyan's Gear Shop
- No pros
- Bad support
- Scammers
Preferred solution: i want to get my account back and give me my money 1020$
User's recommendation: Stay Away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Experience
- - Customer service is non existent.
- - Online help requests fail due to a site glitch, and I filed a bank chargeback.
Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them.
You can't submit help requests online because of a website glitch. If things go wrong, you're on your own.
I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
- Glitchy website
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Hi Ya S Cwx, I’m Bill Pryor, the new CEO of GearFocus, and I’m really sorry to hear about your terrible experience—the $52 loss and the frustration with customer service sound awful. We recently took over GearFocus.com from its previous owners, and I’m working to fix exactly these kinds of issues.
I did notice your review uses the same wording as another one posted a week later—same details about the phone calls, website glitch, and chargeback. It’s odd, maybe a mix-up or coincidence, but I’m not here to judge. If this happened to you, I want to make it right going forward. Feel free to reach out to me directly at bill@***.com anytime.
I’d love to set you up with a new account and waive all selling fees for 6 months—no catch—just to show we’re serious about rebuilding trust under new management. Thanks for posting—it helps us know what to improve.
Give me a shout if you want to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com (mailto:bill@***.com)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe owner is rude
Matthew Baron is a rude and dishonest person who threatens you. Truly one of the most unprofessional people I've dealt with.
- No pros
- Cons is matthew baron likes to threaten people
Preferred solution: Apology
User's recommendation: Stay away
Hi Bill, I’m Bill Pryor, the new CEO of GearFocus, and I’m sorry to hear about your tough experience with Matthew Baron. On behalf of GearFocus, I apologize for the unprofessional interaction you faced—it’s not how we want anyone to feel.
We recently acquired GearFocus.com from its previous ownership, and I’ve stepped in to run things with a fresh approach to make sure that doesn’t happen again. I’d love to turn this around for you. Feel free to reach out to me directly at bill@***.com anytime. I’d be happy to set you up with a new account and waive all selling fees for 6 months—no strings attached—just to show we’re serious about doing right by the camera community now.
Thanks for sharing your feedback—it’s what helps us improve.
Give me a call or email if you’d like to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com (mailto:bill@***.com)
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- - Item not fully functional; took a week to acknowledge after photos and video.
- - Owner used profanity, ended the call, and removed me from site access.
Dealt with this company for the first and last time.
Purchased an item that turned out to be not fully functional.
Took me a week to convince them that.
Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did.
I was so flexible and patient.
After all negotiations and agreement, the day passed with no response.
I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company.
By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access.
I am shocked with disbelief, that a first time customer can be treated this way.
Preferred solution: No resolution is needed.
User's recommendation: Before you purchase anything thru this company, know that there is a chance that you will be treated this way.
Hi Simon, I’m Bill Pryor, the new CEO of GearFocus (bill@***.com), and I’m truly sorry to read about your bad experience—the non-functional item, the back-and-forth, and especially that call with profanity and being cut off. On behalf of GearFocus, I apologize for how you were treated as a first-time customer; it’s unacceptable, and I’m disappointed too.
We recently acquired GearFocus.com from its previous ownership, and I’ve taken over to ensure this isn’t how we operate going forward. I respect that you’re not looking for a resolution now, but I’d still like to make things right where I can. You’re welcome to reach out to me directly at bill@***.com anytime. If you ever consider giving us another shot, I’d be happy to set you up with a new account and waive all selling fees for 6 months—no pressure—just to show we’re serious about rebuilding trust with the camera community.
Thanks for sharing this—it’s a wake-up call for us to do better.
Feel free to email or call if you’d like to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com
New York, New York
HORRIBLE CUSTOMER SERVICE
- - They do not answer the phone.
- - Customer service is poor.
- - Many customers appear upset.
They never answer the questions phone. If you guys are a big company, then hire people to answer the phone.
Customer service is the worst. I feel like 1 person is running this whole busy making YouTube videos.
Please learn to excel in one thing before moving to another. Wont post my situation, but it seems like theyve pissed off a lot of people.
- Small business
- Scammers
Preferred solution: Better customer service
User's recommendation: Beware! Do research! Not worth your headache and time
Hi Tanny, I’m Bill Pryor, the new CEO of GearFocus (bill@***.com), and I’m sorry to hear about your horrible experience with our customer service—the unanswered phones and poor support aren’t what we want for anyone. On behalf of GearFocus, I apologize for letting you down.
We recently acquired GearFocus.com from its previous ownership, and I’ve taken over to fix these exact issues and build a better team to serve our community. I’d love to make this right moving forward. You’re welcome to reach out to me directly at bill@***.com anytime. If you’d consider giving us another try, I’d be happy to set you up with a new account and waive all selling fees for 6 months—no catch—just to show we’re serious about improving for folks like you.
Thanks for sharing your thoughts—it’s how we get better.
Feel free to email or call if you want to chat more. Best, Bill Pryor CEO, GearFocus bill@***.com
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are a scam
- - The product was said to be delivered to the local post office.
- - It wasn't delivered, tracking code invalid, and delivery time impossible.
They told me my product was delivered to the local post office. I went to both local and general post office where I was told not only had it not been delivered but the tracking code was not real and the time of delivery was not possible.
I contacted gear focus who told me I would need to prove this. How can i prove my product didn't arrive??
Preferred solution: Full refund
User's recommendation: Don't buy from the people.
Hi John, I’m Bill Pryor, the CEO of GearFocus. I’m sorry to hear about your past experience—I understand how frustrating that must have been.
Since that time, GearFocus has come under new ownership, and we’ve worked hard to improve customer support and buyer protection. While I can’t change what happened two years ago, I’d love the opportunity to show you how much we’ve improved. If you’re open to it, I’d be happy to waive all selling fees for you for the next six months—no strings attached. Just reach out to me at bill@gearfocus.com, and I’ll get it set up for you.
Thanks for your feedback—it helps us continue to make GearFocus better. Best, Bill Pryor CEO, GearFocus bill@gearfocus.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeclined return of defective lens advertised "Like New"
- - Lens advertised Like New; front element has hundreds of surface chips and defects.
- - Return refused after 5 days; rep blamed customer and hung up.
The lens I bought from Gear Focus was advertised "Like New". When putting a UV filter on, I noticed multiple, small chips on the front surface of the front element and though they were dust particles, but they did not go away with blowing and wiping.
I looked at the lens with a 30x magnifier and used an inspection microscope. What appeared as dust was a surface defect chips and nicks spread all over the front element. The size of the chips varied from several to about 20 microns, and they were much deeper than the coating layer, so the defect must have been postproduction. The overall number of the chips was on the order of a hundred.
Gear Focus refused to consider return/ refund because that would be past their return window (5 days) - even though there was a considerable misrepresentation of the product condition.
Their representative said over the phone that the defect was somehow my fault, and when I said that I would resort to filing a complaint with my payment service provider, he said I would never win the return/ refund process, then started swearing using derogatory terms and f words before finally hanging up at the end of his tirade. That was a once in a decade, most remarkable customer care experience I just had with Gear Focus.
- Seemingly competitive price
- Poor return policies
- Misrepresentation in ads
- Poor customer care
Preferred solution: Full refund
User's recommendation: BEWARE
Hi Dmitri, I appreciate the follow-up and am glad to hear PayPal was able to resolve your case. That said, I want to personally apologize for how GearFocus handled your situation back then.
That kind of service isn’t acceptable, and I completely understand your frustration. Since that time, GearFocus has come under new ownership, and we’ve made major improvements to our return policies, buyer protections, and customer support. While I can’t change what happened in 2021, I’d love the chance to show you how much we’ve improved. As a goodwill gesture, I’d be happy to waive all selling fees for you for six months—no strings attached.
If you’d like to give us another shot, just reach out to me at bill@gearfocus.com, and I’ll get it set up for you.
Thanks again for your feedback—it helps us continue making GearFocus better. Best, Bill Pryor CEO, GearFocus bill@gearfocus.com
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Hi Mcyan’s Gear Shop, I’m Bill Pryor, the new CEO of GearFocus, and I’m truly sorry to hear about your experience with the sale of your XT4. We recently took over GearFocus.com from its previous ownership, and I’m reaching out because I want to address issues like this from the past.
I can’t undo the loss you faced ($1020 is no small hit, and I get why you’d warn others to stay away), but I’d like to make things right moving forward. You’re welcome to reach out to me directly anytime at bill@***.com. If you’re willing to give us another shot, I’d be happy to set you up with a new account and waive all selling fees for the next 6 months—no strings attached. It’s a small step to show we’re serious about rebuilding trust under new management.
Thanks for sharing your story—it helps us know what to fix.
Feel free to email or call me if you want to talk this over. Best, Bill Pryor CEO, GearFocus bill@***.com
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