Ryan M Yxf

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SELLER GOT SCAMMED BY GEARFOCUS

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Gear Focus - SELLER GOT SCAMMED BY GEARFOCUS
Gear Focus - SELLER GOT SCAMMED BY GEARFOCUS - Image 2
after a 3 months i finally got my first sale i shipped the item it was my used fujifilm xt4 + added tracking everything was fine until order delivered and completed then it starts the problems got an email that order completed and funds are added to balance but funds are still pending after 3 days they put my account on hold i sent an email to support they respond back that i should call them now my account are disabled and it's been 4 days ago trying to reach the support by phone calls there is 0 answer lost my camera + my money 1020$ my shop name was : Mcyan's Gear Shop
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Loss:
$1020
Pros:
  • No pros
Cons:
  • Scammers
  • Bad support

Preferred solution: i want to get my account back and give me my money 1020$

User's recommendation: Stay Away

Ya S Cwx

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Verified Buyer
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Verified Reviewer

Terrible Experience

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Gear Focus - Terrible Experience
Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them. You can't submit help requests online because of a website glitch. If things go wrong, you're on your own. I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
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Loss:
$52
Cons:
  • No customer service
  • Glitchy website

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Jessalynn Fub

Non existent Customer Service

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Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them. You cant submit help requests online because of a website glitch. If things go wrong, youre on your own. I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
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Loss:
$40
Cons:
  • Lies
  • No customer service
  • Glitchy website

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Bill F Tay

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Verified Reviewer

The owner is rude

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Matthew Baron is a rude and dishonest person who threatens you. Truly one of the most unprofessional people I've dealt with.
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Pros:
  • No pros
Cons:
  • Cons is matthew baron likes to threaten people

Preferred solution: Apology

User's recommendation: Stay away

Simon Hrc

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Verified Reviewer
| map-marker Arcadia, California

Bad experience

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Gear Focus - Bad experience

Dealt with this company for the first and last time.

Purchased an item that turned out to be not fully functional.

Took me a week to convince them that.

Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did.

I was so flexible and patient.

After all negotiations and agreement, the day passed with no response.

I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company.

By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access.

I am shocked with disbelief, that a first time customer can be treated this way.

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Preferred solution: No resolution is needed.

User's recommendation: Before you purchase anything thru this company, know that there is a chance that you will be treated this way.

1 comment
Guest

Am at the same crossroads…

Tanny Wvh
map-marker New York, New York

HORRIBLE CUSTOMER SERVICE

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They never answer the questions phone. If you guys are a big company, then hire people to answer the phone. Customer service is the worst. I feel like 1 person is running this whole busy making YouTube videos. Please learn to excel in one thing before moving to another. Wont post my situation, but it seems like theyve pissed off a lot of people.
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Pros:
  • Small business
Cons:
  • Scammers

Preferred solution: Better customer service

User's recommendation: Beware! Do research! Not worth your headache and time

3 comments
Prisila Kwy

Gotta love fake reviews from people like this. Gear Focus is the best! Yes they are small and growing fast as we have needed something like Gear Focus for a long time.

Guest
reply icon Replying to comment of Prisila Kwy

All I needed to No!

Guest
reply icon Replying to comment of Prisila Kwy

Experiences vary, you know. It is not wise for you to call this person's review a fake.

For example, I have never had a problem at McDonald's getting my order filled correctly. But, there are currently 8.072 people on this site who would disagree.

View more comments (2)
John C Ocl

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Verified Reviewer
| map-marker Dublin, Leinster

They are a scam

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Gear Focus - They are a scam
They told me my product was delivered to the local post office. I went to both local and general post office where I was told not only had it not been delivered but the tracking code was not real and the time of delivery was not possible. I contacted gear focus who told me I would need to prove this. How can i prove my product didn't arrive??
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Preferred solution: Full refund

User's recommendation: Don't buy from the people.

Dmitri N Uks

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Verified Reviewer

Declined return of defective lens advertised "Like New"

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Gear Focus - Declined return of defective lens advertised Like New

The lens I bought from Gear Focus was advertised "Like New". When putting a UV filter on, I noticed multiple, small chips on the front surface of the front element and though they were dust particles, but they did not go away with blowing and wiping.

I looked at the lens with a 30x magnifier and used an inspection microscope. What appeared as dust was a surface defect chips and nicks spread all over the front element. The size of the chips varied from several to about 20 microns, and they were much deeper than the coating layer, so the defect must have been postproduction. The overall number of the chips was on the order of a hundred.

Gear Focus refused to consider return/ refund because that would be past their return window (5 days) - even though there was a considerable misrepresentation of the product condition.

Their representative said over the phone that the defect was somehow my fault, and when I said that I would resort to filing a complaint with my payment service provider, he said I would never win the return/ refund process, then started swearing using derogatory terms and f words before finally hanging up at the end of his tirade. That was a once in a decade, most remarkable customer care experience I just had with Gear Focus.

View full review
Loss:
$435
Pros:
  • Seemingly competitive price
Cons:
  • Poor return policies
  • Misrepresentation in ads
  • Poor customer care

Preferred solution: Full refund

User's recommendation: BEWARE

1 comment
Dmitri N

The case was resolved through PayPal with the full refund minus shipping.

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