Gear Focus
Gear Focus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus has 1.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Small business.
Cons: Bad support, Cons is matthew baron likes to threaten people, Misrepresentation in ads.Recent recommendations regarding this business are as follows: "Stay Away", "Avoid at all costs", "Stay away", "Before you purchase anything thru this company, know that there is a chance that you will be treated this way.", "Beware! Do research! Not worth your headache and time".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus has 1.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Small business.
Cons: Bad support, Cons is matthew baron likes to threaten people, Misrepresentation in ads.Recent recommendations regarding this business are as follows: "Stay Away", "Avoid at all costs", "Stay away", "Before you purchase anything thru this company, know that there is a chance that you will be treated this way.", "Beware! Do research! Not worth your headache and time".
Most users ask Gear Focus for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SELLER GOT SCAMMED BY GEARFOCUS
after a 3 months i finally got my first sale
i shipped the item it was my used fujifilm xt4 + added tracking everything was fine until order delivered and completed then it starts the problems
got an email that order completed and funds are added to balance
but funds are still pending after 3 days they put my account on hold
i sent an email to support they respond back that i should call them
now my account are disabled and it's been 4 days ago trying to reach the support by phone calls there is 0 answer
lost my camera + my money 1020$
my shop name was : Mcyan's Gear Shop
- No pros
- Bad support
- Scammers
Preferred solution: i want to get my account back and give me my money 1020$
User's recommendation: Stay Away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Experience
Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them.
You can't submit help requests online because of a website glitch. If things go wrong, you're on your own.
I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
- Glitchy website
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Hi Ya S Cwx, I’m Bill Pryor, the new CEO of GearFocus, and I’m really sorry to hear about your terrible experience—the $52 loss and the frustration with customer service sound awful. We recently took over GearFocus.com from its previous owners, and I’m working to fix exactly these kinds of issues.
I did notice your review uses the same wording as another one posted a week later—same details about the phone calls, website glitch, and chargeback. It’s odd, maybe a mix-up or coincidence, but I’m not here to judge. If this happened to you, I want to make it right going forward. Feel free to reach out to me directly at bill@***.com anytime.
I’d love to set you up with a new account and waive all selling fees for 6 months—no catch—just to show we’re serious about rebuilding trust under new management. Thanks for posting—it helps us know what to improve.
Give me a shout if you want to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com (mailto:bill@***.com)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe owner is rude
Matthew Baron is a rude and dishonest person who threatens you. Truly one of the most unprofessional people I've dealt with.
- No pros
- Cons is matthew baron likes to threaten people
Preferred solution: Apology
User's recommendation: Stay away
Hi Bill, I’m Bill Pryor, the new CEO of GearFocus, and I’m sorry to hear about your tough experience with Matthew Baron. On behalf of GearFocus, I apologize for the unprofessional interaction you faced—it’s not how we want anyone to feel.
We recently acquired GearFocus.com from its previous ownership, and I’ve stepped in to run things with a fresh approach to make sure that doesn’t happen again. I’d love to turn this around for you. Feel free to reach out to me directly at bill@***.com anytime. I’d be happy to set you up with a new account and waive all selling fees for 6 months—no strings attached—just to show we’re serious about doing right by the camera community now.
Thanks for sharing your feedback—it’s what helps us improve.
Give me a call or email if you’d like to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com (mailto:bill@***.com)
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arcadia, California
Bad experience
Dealt with this company for the first and last time.
Purchased an item that turned out to be not fully functional.
Took me a week to convince them that.
Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did.
I was so flexible and patient.
After all negotiations and agreement, the day passed with no response.
I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company.
By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access.
I am shocked with disbelief, that a first time customer can be treated this way.
Preferred solution: No resolution is needed.
User's recommendation: Before you purchase anything thru this company, know that there is a chance that you will be treated this way.
Hi Simon, I’m Bill Pryor, the new CEO of GearFocus (bill@***.com), and I’m truly sorry to read about your bad experience—the non-functional item, the back-and-forth, and especially that call with profanity and being cut off. On behalf of GearFocus, I apologize for how you were treated as a first-time customer; it’s unacceptable, and I’m disappointed too.
We recently acquired GearFocus.com from its previous ownership, and I’ve taken over to ensure this isn’t how we operate going forward. I respect that you’re not looking for a resolution now, but I’d still like to make things right where I can. You’re welcome to reach out to me directly at bill@***.com anytime. If you ever consider giving us another shot, I’d be happy to set you up with a new account and waive all selling fees for 6 months—no pressure—just to show we’re serious about rebuilding trust with the camera community.
Thanks for sharing this—it’s a wake-up call for us to do better.
Feel free to email or call if you’d like to talk more. Best, Bill Pryor CEO, GearFocus bill@***.com
New York, New York
HORRIBLE CUSTOMER SERVICE
They never answer the questions phone. If you guys are a big company, then hire people to answer the phone.
Customer service is the worst. I feel like 1 person is running this whole busy making YouTube videos.
Please learn to excel in one thing before moving to another. Wont post my situation, but it seems like theyve pissed off a lot of people.
- Small business
- Scammers
Preferred solution: Better customer service
User's recommendation: Beware! Do research! Not worth your headache and time
Hi Tanny, I’m Bill Pryor, the new CEO of GearFocus (bill@***.com), and I’m sorry to hear about your horrible experience with our customer service—the unanswered phones and poor support aren’t what we want for anyone. On behalf of GearFocus, I apologize for letting you down.
We recently acquired GearFocus.com from its previous ownership, and I’ve taken over to fix these exact issues and build a better team to serve our community. I’d love to make this right moving forward. You’re welcome to reach out to me directly at bill@***.com anytime. If you’d consider giving us another try, I’d be happy to set you up with a new account and waive all selling fees for 6 months—no catch—just to show we’re serious about improving for folks like you.
Thanks for sharing your thoughts—it’s how we get better.
Feel free to email or call if you want to chat more. Best, Bill Pryor CEO, GearFocus bill@***.com
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
They are a scam
They told me my product was delivered to the local post office. I went to both local and general post office where I was told not only had it not been delivered but the tracking code was not real and the time of delivery was not possible.
I contacted gear focus who told me I would need to prove this. How can i prove my product didn't arrive??
Preferred solution: Full refund
User's recommendation: Don't buy from the people.
Hi John, I’m Bill Pryor, the CEO of GearFocus. I’m sorry to hear about your past experience—I understand how frustrating that must have been.
Since that time, GearFocus has come under new ownership, and we’ve worked hard to improve customer support and buyer protection. While I can’t change what happened two years ago, I’d love the opportunity to show you how much we’ve improved. If you’re open to it, I’d be happy to waive all selling fees for you for the next six months—no strings attached. Just reach out to me at bill@gearfocus.com, and I’ll get it set up for you.
Thanks for your feedback—it helps us continue to make GearFocus better. Best, Bill Pryor CEO, GearFocus bill@gearfocus.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeclined return of defective lens advertised "Like New"
The lens I bought from Gear Focus was advertised "Like New". When putting a UV filter on, I noticed multiple, small chips on the front surface of the front element and though they were dust particles, but they did not go away with blowing and wiping.
I looked at the lens with a 30x magnifier and used an inspection microscope. What appeared as dust was a surface defect chips and nicks spread all over the front element. The size of the chips varied from several to about 20 microns, and they were much deeper than the coating layer, so the defect must have been postproduction. The overall number of the chips was on the order of a hundred.
Gear Focus refused to consider return/ refund because that would be past their return window (5 days) - even though there was a considerable misrepresentation of the product condition.
Their representative said over the phone that the defect was somehow my fault, and when I said that I would resort to filing a complaint with my payment service provider, he said I would never win the return/ refund process, then started swearing using derogatory terms and f words before finally hanging up at the end of his tirade. That was a once in a decade, most remarkable customer care experience I just had with Gear Focus.
- Seemingly competitive price
- Poor return policies
- Poor customer care
- Misrepresentation in ads
Preferred solution: Full refund
User's recommendation: BEWARE
Hi Dmitri, I appreciate the follow-up and am glad to hear PayPal was able to resolve your case. That said, I want to personally apologize for how GearFocus handled your situation back then.
That kind of service isn’t acceptable, and I completely understand your frustration. Since that time, GearFocus has come under new ownership, and we’ve made major improvements to our return policies, buyer protections, and customer support. While I can’t change what happened in 2021, I’d love the chance to show you how much we’ve improved. As a goodwill gesture, I’d be happy to waive all selling fees for you for six months—no strings attached.
If you’d like to give us another shot, just reach out to me at bill@gearfocus.com, and I’ll get it set up for you.
Thanks again for your feedback—it helps us continue making GearFocus better. Best, Bill Pryor CEO, GearFocus bill@gearfocus.com
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Hi Mcyan’s Gear Shop, I’m Bill Pryor, the new CEO of GearFocus, and I’m truly sorry to hear about your experience with the sale of your XT4. We recently took over GearFocus.com from its previous ownership, and I’m reaching out because I want to address issues like this from the past.
I can’t undo the loss you faced ($1020 is no small hit, and I get why you’d warn others to stay away), but I’d like to make things right moving forward. You’re welcome to reach out to me directly anytime at bill@***.com. If you’re willing to give us another shot, I’d be happy to set you up with a new account and waive all selling fees for the next 6 months—no strings attached. It’s a small step to show we’re serious about rebuilding trust under new management.
Thanks for sharing your story—it helps us know what to fix.
Feel free to email or call me if you want to talk this over. Best, Bill Pryor CEO, GearFocus bill@***.com
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