Gear Focus
Gear Focus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus has 1.4 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Small business.
Cons: Bad support, Cons is matthew baron likes to threaten people, Glitchy website.Recent recommendations regarding this business are as follows: "Stay Away", "Avoid at all costs", "Avoid at all costs", "Stay away", "Before you purchase anything thru this company, know that there is a chance that you will be treated this way.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gear Focus has 1.4 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Small business.
Cons: Bad support, Cons is matthew baron likes to threaten people, Glitchy website.Recent recommendations regarding this business are as follows: "Stay Away", "Avoid at all costs", "Avoid at all costs", "Stay away", "Before you purchase anything thru this company, know that there is a chance that you will be treated this way.".
Most users ask Gear Focus for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SELLER GOT SCAMMED BY GEARFOCUS
after a 3 months i finally got my first sale
i shipped the item it was my used fujifilm xt4 + added tracking everything was fine until order delivered and completed then it starts the problems
got an email that order completed and funds are added to balance
but funds are still pending after 3 days they put my account on hold
i sent an email to support they respond back that i should call them
now my account are disabled and it's been 4 days ago trying to reach the support by phone calls there is 0 answer
lost my camera + my money 1020$
my shop name was : Mcyan's Gear Shop
- No pros
- Scammers
- Bad support
Preferred solution: i want to get my account back and give me my money 1020$
User's recommendation: Stay Away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Experience
Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them.
You can't submit help requests online because of a website glitch. If things go wrong, you're on your own.
I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
- No customer service
- Glitchy website
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Non existent Customer Service
Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them.
You cant submit help requests online because of a website glitch. If things go wrong, youre on your own.
I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.
- Lies
- Glitchy website
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The owner is rude
Matthew Baron is a rude and dishonest person who threatens you. Truly one of the most unprofessional people I've dealt with.
- No pros
- Cons is matthew baron likes to threaten people
Preferred solution: Apology
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arcadia, California
Bad experience
Dealt with this company for the first and last time.
Purchased an item that turned out to be not fully functional.
Took me a week to convince them that.
Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did.
I was so flexible and patient.
After all negotiations and agreement, the day passed with no response.
I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company.
By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access.
I am shocked with disbelief, that a first time customer can be treated this way.
Preferred solution: No resolution is needed.
User's recommendation: Before you purchase anything thru this company, know that there is a chance that you will be treated this way.
Am at the same crossroads…
New York, New York
HORRIBLE CUSTOMER SERVICE
They never answer the questions phone. If you guys are a big company, then hire people to answer the phone.
Customer service is the worst. I feel like 1 person is running this whole busy making YouTube videos.
Please learn to excel in one thing before moving to another. Wont post my situation, but it seems like theyve pissed off a lot of people.
- Small business
- Scammers
Preferred solution: Better customer service
User's recommendation: Beware! Do research! Not worth your headache and time
Gotta love fake reviews from people like this. Gear Focus is the best! Yes they are small and growing fast as we have needed something like Gear Focus for a long time.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
They are a scam
They told me my product was delivered to the local post office. I went to both local and general post office where I was told not only had it not been delivered but the tracking code was not real and the time of delivery was not possible.
I contacted gear focus who told me I would need to prove this. How can i prove my product didn't arrive??
Preferred solution: Full refund
User's recommendation: Don't buy from the people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Declined return of defective lens advertised "Like New"
The lens I bought from Gear Focus was advertised "Like New". When putting a UV filter on, I noticed multiple, small chips on the front surface of the front element and though they were dust particles, but they did not go away with blowing and wiping.
I looked at the lens with a 30x magnifier and used an inspection microscope. What appeared as dust was a surface defect chips and nicks spread all over the front element. The size of the chips varied from several to about 20 microns, and they were much deeper than the coating layer, so the defect must have been postproduction. The overall number of the chips was on the order of a hundred.
Gear Focus refused to consider return/ refund because that would be past their return window (5 days) - even though there was a considerable misrepresentation of the product condition.
Their representative said over the phone that the defect was somehow my fault, and when I said that I would resort to filing a complaint with my payment service provider, he said I would never win the return/ refund process, then started swearing using derogatory terms and f words before finally hanging up at the end of his tirade. That was a once in a decade, most remarkable customer care experience I just had with Gear Focus.
- Seemingly competitive price
- Poor customer care
- Misrepresentation in ads
- Poor return policies
Preferred solution: Full refund
User's recommendation: BEWARE
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