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Verified Reviewer
New Reviewer

Bad experience

Gear Focus - Bad experience
Dealt with this company for the first and last time. Purchased an item that turned out to be not fully functional. Took me a week to convince them that. Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which...
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ID
#4326489 Review #4326489 is a subjective opinion of poster.
Location
Arcadia, California
New Reviewer

HORRIBLE CUSTOMER SERVICE

They never answer the questions phone. If you guys are a big company, then hire people to answer the phone. Customer service is the worst. I feel like 1 person is running this whole busy making YouTube videos. Please learn to excel in one thing before moving to another. Wont post my situation, but it seems like theyve pissed off a lot of people.

User's recommendation: Beware! Do research! Not worth your headache and time.

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1 comment
#2299893

Gotta love fake reviews from people like this. Gear Focus is the best! Yes they are small and growing fast as we have needed something like Gear Focus for a long time.

ID
#4134020 Review #4134020 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Small business
Cons
  • Scammers
Preferred solution
Better customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They are a scam