Blondell Wlv

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Verified Reviewer
| map-marker Denver, Colorado

Customer service is constantly busy. We have a chair that the Back ripped out that we’ve had for a little over a year. The other chair that we bought at the same time is fine.

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GCI Outdoor - Customer service is constantly busy. We have a chair that the Back ripped...
GCI Outdoor - Customer service is constantly busy. We have a chair that the... - Image 2

The company could request a heavier, material and more reinforcing on the corners as this is the problem with almost all chairs that you buy

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User's recommendation: Look at the corners with the stress points are before you purchase your chair

Cheryl W Pos

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northport, Alabama

Never received 6chairs

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GCI Outdoor - Never received 6chairs
Contains 2 confidential files for company representatives

Never received 2 orders. Two separate orders the first one for $55.88 And $80.72 this was done September 20.

The money came out of my Wells Fargo account and I have been emailing and emailing and emailing I would get a response that there was a glitch in their system and that my items were shipped on the 18th and they would arrive here within five days, it is now December 5 and I still have no chairs.

I never received a confirmation number email or text that they were being delivered and by whom I contacted them to find out who they would be delivered by and I never got a response. this company is just giving you the runaround for the past three months I ordered these in plenty of time for Christmas and Im so frustrated I guess they just think it will give up

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User's recommendation: Do NOT ORDER

Cheryl W Paz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Haddam, Connecticut

Never received 6chairs

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Contains 1 confidential file for company representatives
Updated by user Dec 05, 2023

I had two separate orders, taken from my bank account debit card and never received the chairs. I looked up customer service and sent multiple emails and still have not received my chairs.

I was told that there was a problem or a glitch in their computer system and that they would send them out and this was 2 1/2 weeks ago already and I still have not received anything These were purchased September 20 for $80.72 and 55.88.

This has been the most frustrating thing I’ve ever ordered online and never been able to get resolved. I feel so totally taken advantage

Original review Dec 05, 2023

Sent multiple emails. Gci claimed to have a glitch and they would resolve the issue but stll waiting since sept 30

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Loss:
$137
Pros:
  • Rockers look comfortable
Cons:
  • No delivery of problem no resolution in 3 months

Preferred solution: Full refund

Anonymous
map-marker Bloomfield, Iowa

Chairs are falling apart..

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GCI Outdoor - Chairs are falling apart..
GCI Outdoor - Chairs are falling apart.. - Image 2
GCI Outdoor - Chairs are falling apart.. - Image 3
GCI Outdoor - Chairs are falling apart.. - Image 4
GCI Outdoor - Chairs are falling apart.. - Image 5

piping rotted away, trim material has turned into a powder.Now, will the seat split and cause injury. I have 4 chairs that are doing this and can't trust quality I paid over 60 bucks s chair and I'm beside myself, please tell me you will warranty them. 641895**** 407 west broadway moulton iowa 52572

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User's recommendation: Great while they last but expect to replace within a year

Anonymous
map-marker Omaha, Nebraska

Chair warranty

Review about what!! I have yet to speak with anyone!!!

I am unsure what you want me to say??? No one will call me back!!!

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Anonymous
map-marker Omaha, Nebraska

Chair warranty

I have yet to speak with anyone!! I am NOT going to pay anything to talk with someone either!! So NO I am not satisfied!!!

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Paul B Mbg
map-marker Jacksonville, Florida

Faulty outdoor furniture fabric

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Less than one year ago we replaced two CGI Outdoor Freestyle Rockers that we had for five years thinking the brand maintained its quality. Within two months the fabric faded and started to disintegrate.

First chair fabric was in tatters and broke apart within ten months of purchase. Second chair followed today with less than one year after purchase. The reason we are not seeking warranty repairs is that replacement will be of the same bad quality fabric.

Our solution for using CGI Outdoor products is a $20 Walmart chair. It does not rock, however it will far last these $80 chairs.

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Preferred solution: Let the company propose a solution

User's recommendation: Beware of poor quality fabric in CGI Outdoir freestyle rickers

1 comment
Guest

Same with us. Piece of *** chars. Should be a class action law suit.

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