GCI Outdoor
GCI Outdoor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 5 customer reviews; consumers are mostly dissatisfied.
Sentiment is negative with repeated issues around warranty handling, delivery failures, and unresponsive customer service; reviewers also cite high price and refund/exchange problems.
Key Takeaways for Future Customers
- Check GCI Outdoor reviews before buying and expect potential warranty disputes.
- Be cautious about shipping and order confirmation; delivery problems and delayed responses are common.
- Expect to follow up repeatedly on refunds, exchanges, or replacement parts.
Negative Feedback / Risk Areas
- Warranty claims often result in replacement offers of different or lower-value items.
- Multiple customers report orders not received and long unresolved shipping errors.
- Customer service is frequently unreachable and slow to resolve refunds or cancellations.
- Product quality issues include fabric rot, structural failures, and short lifespan despite high price.
Positive Feedback
Some users find the rockers comfortable and previously enjoyed longer-lasting models, though recent complaints outweigh praise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 5 customer reviews; consumers are mostly dissatisfied.
Sentiment is negative with repeated issues around warranty handling, delivery failures, and unresponsive customer service; reviewers also cite high price and refund/exchange problems.
Key Takeaways for Future Customers
- Check GCI Outdoor reviews before buying and expect potential warranty disputes.
- Be cautious about shipping and order confirmation; delivery problems and delayed responses are common.
- Expect to follow up repeatedly on refunds, exchanges, or replacement parts.
Negative Feedback / Risk Areas
- Warranty claims often result in replacement offers of different or lower-value items.
- Multiple customers report orders not received and long unresolved shipping errors.
- Customer service is frequently unreachable and slow to resolve refunds or cancellations.
- Product quality issues include fabric rot, structural failures, and short lifespan despite high price.
Positive Feedback
Some users find the rockers comfortable and previously enjoyed longer-lasting models, though recent complaints outweigh praise.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valley Center, California
Product and Warranty
Purchased 2 GCI Outdoors Pico chairs from Amazon in 2024. After several months, the chairs fell apart.
The chairs have a lifetime warranty, so I contacted GCI Outdoors and went through the process of the warranty. I sent pictures of my invoice and damaged parts. They accepted my claim and offered me a low seat-to-the-ground rocking chair.
They told me they haven't made the Pico chair for 4 years. They also wanted me to destroy both chairs and send them pictures before I get the Chinese junk rocking chairs.
- Defective product and shady warranty
Preferred solution: Let Customers know not to buy from GCI outdoors
User's recommendation: Don't buy Chinese junk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShocks
I'm looking to replace my shocks on my rocker. Is there somewhere to purchase them? Can you get them online?
You have the wrong shipping address
I can't find out where my chair is being sent. There was no way to add a shipping address when I ordered it.
I payed with PayPal which has my correct address, but yet my initial confirmation of my order said it was being sent to an old address. I'm not even sure why you have that address. I have called many times and just get the message to call back later. I initiated these concerns immediately after the confirmation within minutes of when I made the order, and have only met with frustration.
I really want this chair but don't know how to go about getting one. Sue Overman
User's recommendation: Until I get some help, I cannot recommend this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is constantly busy. We have a chair that the Back ripped out that we’ve had for a little over a year. The other chair that we bought at the same time is fine.
The company could request a heavier, material and more reinforcing on the corners as this is the problem with almost all chairs that you buy
User's recommendation: Look at the corners with the stress points are before you purchase your chair
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received 6chairs
Never received 2 orders. Two separate orders the first one for $55.88 And $80.72 this was done September 20.
The money came out of my Wells Fargo account and I have been emailing and emailing and emailing I would get a response that there was a glitch in their system and that my items were shipped on the 18th and they would arrive here within five days, it is now December 5 and I still have no chairs.
I never received a confirmation number email or text that they were being delivered and by whom I contacted them to find out who they would be delivered by and I never got a response. this company is just giving you the runaround for the past three months I ordered these in plenty of time for Christmas and Im so frustrated I guess they just think it will give up
User's recommendation: Do NOT ORDER
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Haddam, Connecticut
Never received 6chairs
I had two separate orders, taken from my bank account debit card and never received the chairs. I looked up customer service and sent multiple emails and still have not received my chairs.
I was told that there was a problem or a glitch in their computer system and that they would send them out and this was 2 1/2 weeks ago already and I still have not received anything These were purchased September 20 for $80.72 and 55.88.
This has been the most frustrating thing I’ve ever ordered online and never been able to get resolved. I feel so totally taken advantage
Sent multiple emails. Gci claimed to have a glitch and they would resolve the issue but stll waiting since sept 30
- Rockers look comfortable
- No delivery of problem no resolution in 3 months
Preferred solution: Full refund
Bloomfield, Iowa
Chairs are falling apart..
piping rotted away, trim material has turned into a powder.Now, will the seat split and cause injury. I have 4 chairs that are doing this and can't trust quality I paid over 60 bucks s chair and I'm beside myself, please tell me you will warranty them. 641895**** 407 west broadway moulton iowa 52572
User's recommendation: Great while they last but expect to replace within a year
Omaha, Nebraska
Chair warranty
Review about what!! I have yet to speak with anyone!!!
I am unsure what you want me to say??? No one will call me back!!!
Omaha, Nebraska
Chair warranty
I have yet to speak with anyone!! I am NOT going to pay anything to talk with someone either!! So NO I am not satisfied!!!
Faulty outdoor furniture fabric
Less than one year ago we replaced two CGI Outdoor Freestyle Rockers that we had for five years thinking the brand maintained its quality. Within two months the fabric faded and started to disintegrate.
First chair fabric was in tatters and broke apart within ten months of purchase. Second chair followed today with less than one year after purchase. The reason we are not seeking warranty repairs is that replacement will be of the same bad quality fabric.
Our solution for using CGI Outdoor products is a $20 Walmart chair. It does not rock, however it will far last these $80 chairs.
Preferred solution: Let the company propose a solution
User's recommendation: Beware of poor quality fabric in CGI Outdoir freestyle rickers
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Same with us. Piece of *** chars. Should be a class action law suit.