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Paid extra for an iPhone in "excellent " condition ; birthday present for my husband. It worked for about two weeks when he started having trouble with it shutting down. Called Gazelle and they had him do a couple of things to it...said it had to do with the update not...
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1.6
#1025188
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I bought an iphone 6 plus online today. A couple of hours after completing the transaction, I received an email from Gazelle indicating that the status of my order is now "Cancelled". However, my PayPal account shows the amount debited and there is no reversal. I have...
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Never received an estimate for my phone, when i got ahold of customer service, it was reviewed to be broken, cracked and badly damaged, which it was not. Is there a point to ask for my phone back, it can't possibly be the phone I sent. I should have taken down the...
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2.1
#1004305
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Delivery Service Review

#1007266
2.3
Can I do anything if I payed payed for payed for next day delivery and they told me that that it would not be here till the 3rd fay?
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Gazelle Apple Cell Phone Trade-in Review

#1002133
1.0
I've submitted 3 phones: 2 were recycled because thy claim I didn't respond to their email (which I never received); a third has been pending for 2 weeks. I find their system to be larcenous.
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Gazelle Lg Electronics Cell Phone Trade-in Review

#995719
1.0
Wow, they quoted me $35 for my Nexus 5. Didn't want to go through the hassle of selling on Craigslist, so I sent in my phone. Perfect condition, no scratches. After their "review" they said my phone is only worth $5 due to a broken touchscreen. Absolutely ridiculous. How is this company still operating? Total scam.
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Apple Iphone 6 Cell Phone Review

#956362
Bought a refurbished IPhone 6 from Gazelle. At the onset, the charger didn't work so I wrote them when they requested customer feedback. No response after 2 months although I get constant PR from the company. Also my battery is providing minimal service. I will never buy from Gazelle again.
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I bought a used iPad mini for daughter from Gazelle this Christmas. About a week ago it completely stopped working. Took it to a repair shop and there is no fixing it, the power chip is fried because of the non-Apple charger they sent with it. I wrote them, received an...
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1.3
#1001326
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Sent my Galaxy 5 in excellent condition, was told it was really a Galaxy 3 and scratched and chipped. I wrote an angry reply and got a "re evaluation " and full price. Sent my old Galaxy 6 with 128 gb and was told it was only 32 gb. Ripoff. I took pictures of my phone...
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Their email said that if I chose an Amazon gift card, payment was immediate when they recived and verified my device. They received and verified it. They said payment would come in 3-5 days. It has been over a week. I sent an inquiry. They sent a robo-response...
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I didn't like
  • Failure to fulfill contract
#994439
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I never had a problem with Gazelle before. I deposited the check from Gazelle ($80.00) and a week later my bank send me a notice of insufficient funds and a bank charge of $12.00 for the returned check. So It actually cost me $12 to give my phone away. I have yet to...
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Anonymous

Anonymous The same just happened to me. I also got hit with a $12 fee so now i'm out an Iphone 6 which was worth $160 according to Gazelle and a new bank fee. I was surprised since I ...

I have used Gazelle for several years without a problem. However, for my most recent sale, I sent two devices to Gazelle, a MacBook and an iPhone. They received the package and paid for the Mac, but, after two emails, claimed the iPhone wasn't in the box I sent. If I...
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2.5
#991349
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I purchased a 16Gb iPhone 6plus from them. I specifically asked if it needed a sim card. They were unsure. I get it, and yes it needs a sim card. Now another week to wait for a sim card which should have been sold to me to begin with. I think Gazelle needs to sell cars...
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2.3
I liked
  • Clueless sales staff-all blonds
I didn't like
  • Clueless sales staff-all blonds
#990636
Reply to reviews

Contact Gazelle

Headquarters Address:
Gazelle
61 North Beacon St
Boston, MA 02134
Phone:
(617) 440-7582
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Top Rated Products Manufactured by Gazelle

I priced out my 4th generation iPad with gazelle. I was quoted a price for an average condition model and accepted the amount. To my pleasant surprise, when they received the iPad, they sent a note saying they were upping my amount because it was in great condition....
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Anonymous

Anonymous OMG!!! The exact same thing just happened to me right now!