by FluffyCairnTerrier #15521491.0
We purchased a gazebo in June of 2018, in September of 2018 the gazebo broke at the welding point at one of the legs causing the entire thing to fall over. Knowing that winter was coming my husband decided to go ahead and put it in storage not realizing how bad the...
Sunjoy Industries - Gazebo
by TightBoykinSpaniel301 #15287031.0
Worst customer service, cant make a decision about warranties in a timely manner. Very unsatisfactory
Sunjoy Industries - Horrible product and worse customer service
by Bendixson #15453811.3
Bought a 10' x 12' Gazebo, Was assured that it would not fad and could handle the Florida sun, After 6 months it started faded now it rips if you touch it. Customer service wasted time until warranty was up now denying claim.
They won't let you speak to supervisor and are downright rude at times.
BBB complaint filed. Do yourself a favor and do not buy this product.
by BrainyHuman #15217092.8
Unable to acquire existing product line gazebo panels (10x12 Galvanized Steel Top, one H6 and one F6) due to wind damage. Used Sunjoy online chat; emails; and phone calls to acquire replacements. They stated panels were not available even though they continue to sell...
Sunjoy Industries - Crooks! you won't get a refund for defective goods!
by PissedConsumer1536513 #1536513
I put in initial complaint on 4/14/2019. It is 5/17/2019.
I have called, emailed and called again- at least once or twice a week. they keep saying it is being reviewed, or escalated to higher management. the representatives are foreign and SLOW- hard to understand... I spent $1250 on a hard top gazebo from Biglots and it is a piece of crap.
the netting doesn't meet the top of the gazebo- lets all the damned insects in! the sides are not secured letting wind in. the frame is not welded properly and if crap in general.
I want my money back. can anyone tell if this company can be sued for defective product/ not as described?
Sunjoy Industries - 10 x 12 for Living Gazebo
by GenerousSwallow654 #15179352.0
I tried to order a 10 x 12 replacement top due to the flimsy top I had on a similar product last year On sale for $500 at Rona. The top tore off in the wind.
The replacement top that I was sent was for a 10 x 10. This year I bought one at Canadian tire. Thinking ahead I tried to get a replacement canopy set.
No stock or any idea of if the parts would ever be available. I refused to do any more business with “.... for Living” and returned to Canadian tire for a refund. I can’t recommend this company.
Sunjoy Industries - Warranty
by TightBoykinSpaniel301 #15287071.0
Idk, they have all documents. Receipt and pictures of the damaged product
by SizzlingBeardedCollie #14231731.3
I bought a Sunjoy gazebo a few months ago in the summer. Not cheap, it cost around $400. This past weekend we had a small amount of snow fall. The entire metal structure collapsed inward. Manual says I have a 1 year warranty. I called sunjoy and they said the warranty is...