Gaylord Security

These people are authorized dealers of ADT (Gaylord Security), if you want ADT services, you'll be better off calling ADT directly and setting up the service. They try to get you by offering you things such as keyless remote, extra sensors...etc etc.

They took up 30 minute of my time, only to not show up during the scheduled time for installation..no call/no show!! They wanted proof that I lived at my residence but stated that a lease was not an acceptable item for proof of residence (crazy), not to mention the rep failed to even ask for the lease when taking my order because they rep was to busy trying to get credit for an order. Scam artist...they will run your credit without your permission. *** poor customer service.

I wrote a letter to ADT and ask them to consider removing Gaylord Security as an authorized dealer. They are HORRIBLE!! Hang up the phone when and if they call you!!

They are basically scammers!!

They pull my credit score WITHOUT my approval . I never give them my ssn.

They took it on their self to pull my credit.

I would suggest not to do business with them. After that, I will never do business with ADT.

You closed my account for $60 and sent it to collection even though ADT stated that it was a mistake and they would reactivate. Your regional manager stated they "aren't touching my account." But hey your merger went through and I'm just a ex customer with a collection on my account and can't refinance my house. Thanks for that!

The cost of the system was extremely higher and the salesman was not trained very well. They quoted me $545.99 for a FREE SYSTEM LOL, I guess thats the gaylord way.

I went with a different ADTcompany up north salesman named Kent was very professional and was very well trained.

Cost for the same basic system and equipment $235.99, Wow a difference of $310.00 oh my god for the same equipment.

I had a ADT system installed by Gaylord Security systems, the promised 4 window contacts and never did ever install them - they said their motion detector was pet friendly it is not - sets the alarm off all the time. /so now I can't even use the alarm

I got 17 emails this morning all sent within a 15 minutes time frame from Gaylord Security promoting ADT. I will be sending these off to the FTC and ADT corp office as well as the BBB and the attorney generals office.

Stop spamming my email I don't need your service and never will. You scums need to pay for Ads and stop send out a bunch of your useless emails.

ADT stinks and so does Gaylord. I trust that the attorney generals office will implement a hefty fine on both companies so it will teach you both not to spam

Do not use this company for any thing equipment does not work nor do they care one bit. Not only do they do a bad job of install they cause damage to your home and do not clean up or do repairs.The owner of the company believes that it is OK for his installer to do what he calls reasonable damage and as a customer if the equipment does not work allow them to continue to come in your home use same equipment and creat more holes in your walls than a year later they charge you for no services for monitoring Gaylord a true spam and rip off artist so do not purchase from this company they also will charge you for additional equipment or double charge you for the same equipment I know firsthand have bank statements to prove it email to back up what I say is to be the truth so buyer beware do not use them.this company has no integrity they pretend that they don't know what you're talking about they also deny that the incident error occurred or happen

I sent em $105.93 by debit card and they where to come out next day and install my system. Two and a half hours after they didn't show up at the agreed time I called em and they said his truck broke down and they resech him for the next day at the same time.

After three hours past his appointment time I called em back and his supervisor didn't even know where he was at or why he hadnt shown up.

I told em to canx my order and send me my money back. I guess I'll be lucky to ever see my money again.

Good grief...ONE call would have been sufficient. I made the HUGE mistake or requesting information on an ADT System.

FIFTEEN freaking calls later, I called those idiots and told them they better not ever call me again and I would NEVER buy a system through them. !!!!!!!!!!! DO NOT EVER CALL SOMEONE FIFTEEN TIMES IN THREE DAYS FOR A FREAKING CALL BACK. NO ONE DESER VED TO BE HARRASSED LIKE THAT.

I WORK FOR A LIVING AND CANT STOP EVERY HOUR TO TAKE YOUR FREAKING CALL !!!!! I HAVE Never had a company be so *** about the way they are handling their sales.

Why would you bother someone like that? ONE CALL,,ONE CALL,,ONE CALL and someone will call you back, but not FIFTEEN !!!!!!!

I've been wanting a security system for awhile now, and when ADT came to my door, I thought it sounded like a good deal. I gave the salesman that came to my door my nickname, and a false ss# (I never give anyone my real ss#).

Within 10 mins, he texted me and told me that my credit was just 5 points off getting it installed at the price I was quoted.

I would have to pre-pay 3 years.

not my name, not my social, but he ran my "credit report" and i needed a lot more money up front.

rip off!

GAYLORD SECURITY SYSTEMS HAS SCAMMED ME! I recently purchased my ADT alarm system through Gaylord Security Systems after moving into our new house in Southern Highlands.

We knew we were going to get a system, and we've heard positive things about ADT so we called Gaylord, listened to their pitch and signed the agreement. This was a Saturday, and the system was to be installed the following Saturday. Two hours after the system was installed, I called Gaylord's office to let them we did not feel the system they sold us on was the system we got and we wanted out of the contract. They said we had three days from the time the contract was signed to exit penalty free and now we would have to pay $1500 for the parts and $200 for labor.

NOBODY TOLD US THIS WHEN WE WERE SIGNING AND THE SYSTEM WASN'T EVEN INSTALLED FOR SEVEN DAYS. How would we have time to know if we liked the system or not if it wasn't even installed yet?

Stay away from Gaylord Security Systems! There are better products out there and these Gaylords are SCAM ARTISTS!

I had a system installed by this ripoff company in washington state. I have reported it to every one i could my system was never installed correct and does not work.

I spent $675 on my free system that i ended up taking down since gaylord and adt would not make it right.

Bad bad bad service, bought 2 signs and stickers on ebay after i was never given any and have not had a problem in over a year.Thank god for EBAY, also i looked at home depot after a friend also was ripped off by gaylord/adt they have the same thing for $99, which is what theycharge to sign up and monitoring for $4.95 a month not $42.99 for 3 years. Yes thats right do the research on the computer there are companies doing it for less adt charges the dealer $5.00 and month and they charge $42.99 wow big markup, and yes this is all on the computer.