Gaylord Hotels Reviews
Gaylord Hotels Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gaylord Hotels has a 1.6 star rating from 7 reviews. Consumers are mostly dissatisfied, citing high price levels and frequent requests for a refund due to service failures.
Key Takeaways for Future Customers
- Beautiful accommodations and scenery contrast with recurring customer complaints about poor service.
- Expect potential noise from large conferences in the atrium and event problems like the snow ball ice event.
- High nightly rates and possible overcharges; confirm room details and policies in advance.
Negative Feedback / Risk Areas
- Poor customer service and slow or unhelpful responses.
- Refund, cancellation, and billing disputes are common.
- Reports of lost or stolen items and unattended calls.
Positive Feedback
Guests praise the property as beautiful with pleasant accommodations and pretty scenery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gaylord Hotels has a 1.6 star rating from 7 reviews. Consumers are mostly dissatisfied, citing high price levels and frequent requests for a refund due to service failures.
Key Takeaways for Future Customers
- Beautiful accommodations and scenery contrast with recurring customer complaints about poor service.
- Expect potential noise from large conferences in the atrium and event problems like the snow ball ice event.
- High nightly rates and possible overcharges; confirm room details and policies in advance.
Negative Feedback / Risk Areas
- Poor customer service and slow or unhelpful responses.
- Refund, cancellation, and billing disputes are common.
- Reports of lost or stolen items and unattended calls.
Positive Feedback
Guests praise the property as beautiful with pleasant accommodations and pretty scenery.
Media from reviews
Chicago, Illinois
Formal Complaint Regarding Stay
- - Room did not match reservation: marina view with two queens; got king bed.
- - Noise from parties disrupted sleep; management offered no remedy.
- - Poor value; charges rose.
I am writing to express my profound disappointment and frustration regarding my recent stay at your property. As a long-time patron of the Gaylord brand across the country, I have come to expect a certain standard of quality and service.
Unfortunately, my experience at your San Diego location was the worst I have ever encountered, and it has permanently damaged my perception of your brand.
My grievances are as follows:
Room Misrepresentation and Downgrade: I paid a significant premium (plus ~ an extra $200$300) for a room with a marina view and two queen beds. Upon arrival, I was provided with a single king bed and a downgraded room overlooking the pool. Despite the extra fees paid, the room did not match the reservation.
Lack of Sleep and Ineffective Management: Throughout my stay, I was subjected to excessive noise from parties. My multiple complaints to staff were met with indifference; I was told nothing could be done, rendering the room uninhabitable for rest.
Exorbitant and Poor-Quality Dining: The only breakfast option was priced at $42 per person, and the food quality was entirely unacceptable for that price.
Lack of Essential Amenities: The absence of self-service laundry facilities is unacceptable for a resort of this size.
Being forced to pay per item for laundry services is an exploitative practice.
Poor Management Response: When I escalated these issues to management, the response was dismissive and unprofessional, further souring an already unpleasant stay.
My initial expectation for this trip was a total cost of $2,400; however, due to these extra fees and poor service, the final cost ballooned to ~$3,300.
I am deeply disappointed by this experience.
This property appears to prioritize corporate volume over guest satisfaction, failing to provide even the most basic levels of respect or quality. Based on this stay, I can no longer recommend the Gaylord brand to others, nor will I be returning to any of your facilities.
I would appreciate a response regarding how you intend to address these overcharges and the failure to provide the services I paid for.
Sincerely, A.
User's recommendation: Do not use this facility.
Knoxville, Tennessee
Horrible service
The reviewer tried to contact the company before posting this review.
- - Promised junior suite atrium but got junior suite garden.
- - Staff denied atrium juniors, then said they exist but are not available.
Supposed to be upgraded to a junior suite atrium and was upgraded to junior suite garden. Originally had the 2 queen atrium.
When I called they said they did not have any atrium junior suites available. They were rude and tried to say they were the same view.
After asking more questions they did admit that there are atrium junior suites rooms but they are not available. I am still unclear as to why my app indicated that I would have the junior suite atrium
- Accommodations
- Poor service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Unhappy with snow ball event
The reviewer tried to contact the company before posting this review.
- - Paid $15 per person for four people.
- - They had ice issues and gave barely a half bucket.
- - They refused to provide more ice when asked.
They have not addressed the snow ball rip off at all!
Very unhappy with the snow ball ice event paid 15 per person (4) ; they said they were having trouble with their ice gave us barely a half bucket when we asked for more they said no what a total RIP off!
- Beautiful
- Snow ball ice wvent
Preferred solution: Full refund
User's recommendation: The snow ball event is a joke!
No one in the hotel answers the phone and I'm in my room
The reviewer tried to contact the company before posting this review.
- - The service is understaffed.
- - You cannot get someone to answer the phone.
- - Calling customer service yields only a survey.
The service is awful. They're understaffed.
You cannot get someone to answer the phone. And this is actually ridiculous.
It said call a customer service line and all you get is a survey come on. This is a bit ridiculous.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kissimmee, Florida
Terrible Hotel
- - The atrium hosts nightly conferences, making it loud and hard to sleep.
- - At $400/night, noise and poor crowd control ruined the stay.
The hotel is beautiful HOWEVER this hotel holds large corp conferences all the time. Its also an atrium therefore if you came to relax, enjoy your vacation and sleep.
This is NOT the hotel for you. Every night of our stay, there was some type of conference being held in the main atrium. It was so incredibly loud we couldnt sleep. Large groups till 3am downstairs echoed through the hotel.
So loud our TV was unable to drown the noise. We were 6 stories up and still, the noise was unbearable. For $400 a night, no thank you. I will NEVER stay here again.
Management couldn't control the large crowds and noise. We called the front desk to complain three separate times. When they sent security to calm the crowd, they got louder and started chanting one night. The second night, security was sent and the two guards sat talking outside the party and never walked in.
I normally wouldnt mind but when its midnight to 3am, its a courtesy and respect of your guests. Nothing was ever done and we went home more exhausted than when we came.
I cant wait to get home so we can actually sleep!!!
Absolutely ridiculous!!! We will not be back, not worth the money!
Preferred solution: Full refund
User's recommendation: DO NOT STAY HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor bell hop service
We called for bellhop at 6:30 am on Saturday am. They told us 15 min. They arrived an hr later.
Also no microwave in room.
User's recommendation: Not worth the money to stay. Just drive and park...go in and walk aroundm
Items left in room
The reviewer tried to contact the company before posting this review.
- - Money disappeared from two nightstands.
- - Hair straightener over $100 and prescription meds left in room couldn't be located; only an email, no apology.
1st we had money to go missing from 2 different nightstands and then we left 2 items in room..
One was a >$100 hair straitener. I told them exactly where I left it.
And 2, was a bag of prescription medicines.
Well OF COURSE they could not locate them.
All I received, after Numerous attempts to speak to someone, was an email stating they could not locate items.
No phone call or I'm Sorry or
Any apologies.
*** poor customer service.
Preferred solution: Let the company propose a solution
User's recommendation: Hotel is NOT worth the price
Items left in room
The reviewer tried to contact the company before posting this review.
- - Money was stolen from our room.
- - A $100+ straightener and meds were left in the room.
- - Items could not be located after hours of emailing and calling.
Money was stolen from our room AND
1 a >$100 straitener was left in room and I told them Exactly where it was located.
2 a bag with prescription meds was left in the covers of the bed.
OF COURSE they could not locate.
I spent >2 hrs emailing and calling and all I got was an email saying the items could not be located.
No Sorry, no Nothing.didod
- Pretty scenery
- Everything else
Preferred solution: Let the company propose a solution
User's recommendation: Do not stay there
Left an item
The reviewer tried to contact the company before posting this review.
I have not heard from ANYONE regarding our items we left.
It should not be so hard to talk to Hotel personnel.
Customer service stinks.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not leave any money laying out in your room and definitely do not leave anything because you will NOT get it back
Canceled Reservation without Notice
- - Sunday Brunch reservation was canceled last-minute.
- - Cancellation notice arrived Sunday morning, leaving little time.
We booked a reservation for Sunday Brunch at their Riverwalk Cantina. We received notice via email Sunday morning, the morning of our reservation, that they had decided to cancel Sunday brunch.
The reservation was booked Saturday morning, so they obviously did not decide to cancel until the last minute, leaving us, and I'm sure others, without an opportunity to make other plans.
This was Memorial day weekend and we had family in town, not that this matters to the resort management, but this was seriously the most shocking think I have ever endured from a reportedly "world renowned" property. Shame on the management staff.
Brands Related to Gaylord Hotels
Marriott International
“No one answers the phones. First, youre forced to spend five miserable minutes talking to an AI that...“
Sheraton
“I was on my way to the airport but very close by the hotel, I called to let them know I left my ring in...“
Fairfield Inn And Suites
“I couldn't even use the shower due to the dangerous slippery surfaces and there hotel isn't even ADA...“
Marriott Vacation Club
“did not get to complete phone call - from vacation club guest didn't qualify for income interview for...“
Companies Similar to Gaylord Hotels
Ryman Hospitality Propert...
Resorts World Genting
“I tried to call RWS through contact number: +603******** many tines, but couldn't get through. I wish to...“
Tivoli Lodge
“This is my first time using this app. Someone sent me money but I was logged out and I have not been...“
Breckenridge Grand Vacati...
“We agreed to attend a timeshare presentation based on the promotion for a paid overnight stay at the...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation