Gaudin Ford Reviews

This is going to be long, so apologies in advance. I'm keeping emotion out of it as much as possible and laying down facts Last Tuesday - Gaudin picked up my Mustang for service from my house. Informed me they're busy so might be a few days. Tuesday evening, Wednesday and Thursday morning - I get a call advising me that my "appraisal" is ready. I assume it's sales so ignore. By Thursday I find it really odd I haven't heard from them, so I returned the call and yes, this sales person tells me my appraisal for trade in is ready. I tell him I never asked for an appraisal and it's alarming I haven't heard one peep about my car. Thursday afternoon - Someone calls me to inform me my repair is complete, they submitted it for funding and should be ready by Friday. Excuse me? What's your name? What was the problem? And why do I owe $250? This was the first I heard from them. Friday - no call Saturday - no call Monday - no call. Tuesday - I call in and get trapped repeatedly in their IVR phone system. I finally get someone who tells me they're awaiting funding. I question why I'm having to chase this down. She passes me to Ryan, who called previous Thursday, who tells me he will call and follow-up with them and gives me their number and claim number. Wednesday - no call Thursday - get told awaiting funding. Again I question why I have to chase this down. I decide to drive down there and speak to Mike, the manager. I tell him the story as well as let him know they did a repair without my authorization. Fri - get a text from Mike advising he's having someone contact them. I decide to call the warranty company. I speak to someone in claims who tells me THEY DON'T HAVE AN Invoice. I asked if Gaudin ever called... He said no one has per notes, transfers me to Account Payable who confirms the same and confirms again, no one has called. I text Mike back that I'm coming down. That NO ONE has done what they said they will and my car has been sitting, complete, for a week now and invoice never received. I speak with him, admittedly he just caught me the previous night so I'm not mad at him personally, but the situation is infuriating. RYAN decided to join in and say that I said to call the warranty company for authorization, sometimes "it takes time". I tell Ryan he needs to exit the conversation, he didn't do ANYTHING he claimed he would and him and I are done, I'm dealing with Mike. I tell Mike they already got pre-authorization, let me pay the deductible and we're done. He's not authorized for that, I have to speak to the Director of Service. After 20 mins of more IVR time, I go down there personally. I speak with Lisa who really was indifferent in my opinion. She tells me that they DON'T know they're gonna get paid and they won't release the car until they do and sometimes the companies mail it, so it might even be weeks. I tell her that none of her employees have followed up, it's been me the entire time, and then she calls the extended warranty company with me there and advises they were closed for the day. I took this as challenging the fact that I called and show my phone log. Again, I don't know her, but it came off as really indifferent. Mike at least listened and displayed genuine empathy. I had a Bronco on pre-order, I cancelled that and got my money back this morning. Wife wanted to upgrade to an Explorer, we'll go to Ford Country or Friendly Ford for that. They lost $75k+ because of this, which I doubt they care about, and at this point I just want my vehicle back. I'm checking now to see what legal options I have. I will NEVER return to this dealership except to pick up my car and I will be posting this everywhere to alert others OH, I should add, few months ago my other 2017 Mustang convertible stopped working. I took it to them to diagnose and the motor was crazy in price and labor, so I found a genuine OEM Ford motor for hundreds less on ebay. The seller? Gaudin Ford...

User's recommendation: Avoid at ALL costs.

I’m trying to get some problem’s solved about a new car purchase I made in Jan 2016. I’ve talked to everyone I thought would give me some help but to no avail. First of all my credit has been seriously damaged because of all the credit hit’s your finance department made during the purchase when they were told I wanted it financed through Ford, The VIN # doesn’t match the car I bought, the last four digit’s of my ssn, phone #, and address was given out without my permission, I wasn’t given the window sticker for the car. I got a letter from Ford saying I didn’t sigh an odometer certification ( did they sign one for me). I’m 73 years old and have bought a lot of cars and I was responsible for Gaudin Ford to sell 3 car’s in two week’s. I have proof of every accusation I’m making.

I tried Gaudin Ford Service and I compared them to Ford Country Service in Las Vegas . I will choose Ford Country Service for my future repairs and pass on using Gaudin Ford. Gaudin Ford $ervice has higher pricing than Ford Country Service.. For example, to inspect my seat belt for repair , Gaudin charged me $60 inspection fee. Ford Country charged me $ZERO for the same inspection. I spent $2000 for my repair work at Gaudin, yet they wanted to charge me $60 to inspect my seat belt? No thank you, Gaudin Ford Service.... I will not be coming back in the future when my cars need repair. Bruce Redden

Ford Gaudin just the RIP OFF!!!! Don't go to Ford Gaudin. You can buy same car from other dealership much cheaper price. They are adding lots of extra charges on you.. Don't trust and don't believe them. Ford Gaudin Service Department all rip off!!! too....They are all trying to RIP OFF!!! Customers how much he can rip off!!! Even people works at Ford Gaudin Las Vegas telling to their friends don't go to Ford Gaudin just the RIP OFF!!!! In Las VEgas lots of customers complaint for Ford Gaudin!!!!! Some of them press charges for Ford Gaudin Rip Off!!!

I went to Las Vegas . My car got in trouble their. I went to Ford Gaudin for fix. They tried to rip me off!!! That place just rip off!!! I went to sales location 1 customer was screaming to them "This place just the rip off!!!" Don't go to Ford Gaudin in Las Vegas. That place just the RIP OFF!!! Lots of angry customers around of them. Service department rip off!!! Sales department rip off!!! Just stay-- away--- from Rip off!! ford gaudin.. In Las Vegas people call Ford Gaudin Ripp OFF!!! Place. They are making fun about that. If you want to get rip off!!! go to the Ford Gaudin Rip Off!!!!!!!!

Lisa Contreras F*t Ugly *** She works Ford Gaudin. Lisa Contreras is *** Horrible messy ,F*t, u*ly, B*tch.I heard of She takes money from her workers other ways she tells them she can fire them. They have to give to her tip for they can hold their job. If they give to her tip they can do what they want. I mean every fault can be go in cover. She takes money 2 times more from customers. I went to service with my car asked to her how much is diagnosis price? She told to me diagnosis is $110. I talk to one of other person their. He told to me diagnosis is $51. She is taking extra money for her pocket. I told to Lisa Contreras face she is *** F*t, U*ly *** She told to me she is going to in-trouble on my car. Yes!! Lisa Contreras F*t, U*ly, *** At Ford Gaudin Service lots of worker complaint for that ***