Heat Issues

We are currently in our 1st night staying in a cabin at 1512 Bald Eagle Drive. We contacted the front office after checking regarding heating issues but no one has come to check on the issue and its almost 11pm. The main floor of our cabin has no heat and its freezing inside. We need someone to contact us immediately.
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ID
#3264203 Review #3264203 is a subjective opinion of poster.
Location
Lenoir City, Tennessee
New Reviewer

Worst Dirtiest Cabin - Fraud

Our family travels to Gatlinburg annually to celebrate elderly parents. 2015 in April we used Gatlinburg Falls for the first time. Repeated conversations with management assured our family that we were staying at a luxury cabin as advertised in the picture on the website for Legacy Lodge. They lied. We checked our parents and 15 other family members to the following: Molded bathtubs; broken hot tub; broken ice maker; filthy carpet; dirty floors; broken surround sound; broken furniture; dented appliances; broken chairs; lack of parking; mildwew smell. My parents are in their 80"s and this company was only concerned about making a dollar illegally. Do not support this type of business. They will not prosper. This was our last family trip. We were heartbroken. Parents are very ill now and cannot travel. I hope they enjoyed our 3,500.00 dollars.
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ID
#1324090 Review #1324090 is a subjective opinion of poster.
Location
Gatlinburg, Tennessee

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