Ann P Hxy

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| map-marker Bournemouth, England

Worst management company

Gateway Property Management Of United Kingdom - Worst management company
This is true statement of the experience I have had with Gateway Property Management Limited and all the Associated Companies. I have hundred of emails to support everything I am about tell you regarding this company. Please do not offer to resolve my issues Gateway have had plenty of opportunity to do so over the last 6 years and have made no effort to do so Your MD knows who I am as I have complained so many times. Not even compensation as a good will gesture given a lot of my complaints came about by errors made by Gateway (I have evidence to prove all of this should google find my review gets flagged)- this is my story I was unfortunate that this company purchased the freehold of the property after I have brought it. I got my first bill in 2017 18 months worth unexpected no real explanation was given and the nice response was pay or you are in breach of your lease we will report you to your mortgage company and take legal action- and so the trend was set. All the surveys (Gateways Associated Company) carried out on my building included my neighbours buildings they had the wrong address (this was done for the last 5 years ) reported to my then Property Manager ( I am now on my 4th of 5th they change so often every time you have a problem you have to go over it again with the new property Manager). So surveying the wrong building led to the building being insured incorrectly (Gateway Associated Insurance Services Limited) took over 11 months to sort this out several copies of the Insurance cert- was finally resolved = massive overcharge of almost 2k. I said given that I chased for 11 months as a good will gesture they should pay my premiums for all the time I wasted calling and emailing them also being told by the MD of the Associated Insurance Services that he as fed up with me Said Imagine how I feel I am the customer the final straw from me was being given a cert that actually expired before it was issued by this person ( I have the cert should proof be required). The replacement roof took over 2 years ( Covid got blamed) unfortunately they invoiced us and took our money November 2020- the roof got completed after lots of delays for lots of reasons in April 2022 Gateway refused any work to be started until full funds were received. They also charged 15% on top for Surveyor and Management fees . The description of the surveyors responsibilities as published on their website were not followed (again covid was blamed). Then comes the refund for over payment against the final bill even the refund has not been done correctly and I am still awaiting a further refund to correct the error. I have to say its an appalling industry that has no regulator to put a stop to companies like this and how they operate! I have taken the decision to sell my home and I say home as this is what it was to me for my own sanity and well being I have been met with nothing but excuses ,arrogance and patronizing responses. There is one person in this company that I can say has been very helpful she is in the legal department. Any evidence can be provided in full should it be required for any of the above mentioned topics Lets hope regulations get sorted fast in this section of the Housing Industry The supporting document shows all the errors on billing
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Preferred solution: Nothing they will never apologise for their poor service I am selling my home 6 years of this company is too much for mental health

map-marker Bournemouth, England

Appauling Company

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Customer service non existent ! Months of complaining for an overcharge and issues till not resolved. Lots of excuse even when you send copies of the regulation and your lease stating what they are legally supposed to supply you with. I will be so glad when I have sold... Karma will outin the end when they start regulating Property Management Companies Ch
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User's recommendation: Check and challenge your invoices


Gateway Property has a disgusting approach to clients

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I have been living in an apartment which my late spouse and I purchased over 3 years ago. He passed away more than 2 years ago, and I have been treated with contempt by the management company all the way. Their legal jobsworth, a Lindsay Gale took the better part of a year to sign the documentation supplied by the solicitor I appointed to dissolve the estate. Carly Melling, the previous junior clerk enlisted with keeping the building running smoothly was unpleasantly abusive, on occasion threatening not to respond to factual crutical emails, despite accusing me of attempted grevious bodily harm to her at a site meeting while I reversed into my parking bay on the other end of the basement parking level. Current building supervisor never arrived for an appointment which I booked with her in response to an invitation to do so in correspondence received, advising of days that she was present and available. In the meantime, in my capacity as executor of the Estate,I have refused to continue to pay bills, and have to datestill not received any bills in my personal capacity, yet threatening letters, with added charges supposedly for late payments are still being sent to the apartment in the name of the deceased.
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Reason of review:
Poor customer service

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Sep 15, 2020

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Ty Wilde
Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

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