Gateway Moving And Storage - WORST MOVING COMPANY EVER
All the 5 star reviews for this company are vague without reference to date, cost or people. They all seem generically pleasant. DO NOT TRUST THESE POSITIVE REVIEWS unless you see factual verifiable support. I trusted these reviews and I deeply regret it. RED FLAG: NO CC Payment = SCAM I booked my move from California to Texas with 3 specific requirements: - Pick up date 2/4 (With A LOT of problems) - Delivery date 2/8-2/9 (Did not happen) - Using their "piggy back" service - for $1500. (Did not happen) 1. Tony James -sales arranged the dates and estimated cubic feet. We got an estimate of $2,100 thereabouts. I figured because we have two pick up locations, they charged more. His texts makes you feel like he's there to support you 100%.But once you surprise-extra charges, he pulls the CONTRACT on you. 2. Their dispatch person, Delilah called 72 hours ahead and it was unhelpful. WHY? a) didn't know there was a 2nd pick up address, b) didn't know when the pickup was happening, c) didn't know the payment schedule. I emailed Tony and his manager Sarah Johnson to confirm if they got my info since Delilah doesn't know. They said they will have someone call me 24-48 hours before the pickup on Monday 2/4 to provide the info. No one calls me, so I called Sunday night. No one picked up, so I leave a message. 3. Monday 2/4 Pick up date - I called first thing in the morning, and got John Chavez in customer service. He tells me that the contract said my pickup date is 2/8. This is TOTALLY wrong, 2/8 is my delivery date. 2/4 is the pick up. He was irritated and transferred me to their California warehouse. After several back and forth, and waiting. They said that their CA Warehouse found a crew lead by Cesar (818) 489-****. 4. The CA crew was professional. However, the final total was an additional $1,200 on top of the original estimate - long carry, elevator fee (NONE that I was made aware) Due to the date mix up, I was paranoid, and stressed and reconfirmed with them my delivery date for 2/8-2/9. Cesar said that someone will give me a call from the driver 48-24 hours before the delivery. 5. They did not call. So I called them. Again. John told me to call them back at two different extensions: 511 or 512. He refused to transfer me. When I finally get through, I got the Operation Manager Benjamin. He tells me that the delivery date 2/8 (2/9 at the latest), was their "delivery window open date", which was never brought up when I booked the move. They told me that that was the date when they start counting the 21 days period that they can delivery within. And my earliest delivery date was 2/23! WHAT IN THE WORLD?! Close to a MONTH of waiting. This is completely WRONG. I reiterated and confirmed repeatedly with every single person that I spoke with over the phone that my delivery date was 2/8-2/9. There is no way I would have booked this move with them knowing I'd have to wait 3+ weeks. Finally, Benjamin, tells me that the fastest that they can deliver my things is the week after 2/11-2/12, AND there would be an additional expedited fee of $797. At this point, it is understood that my things are being held hostage. It is now the 2/11. Both extensions are not being picked up. I left a message on each voicemails (both had different greetings). The pickup: Driver Matt refuses to deliver, and charges me an additional $600 (Acceptable ONLY IN CASH). I made the mistake of trusting the 5 star reviews on this site. After reviewing them, they were all generically nice sounding. None of these were verifiable. If you want to verify my review. Here's the details: Once you book with them (please do not), they'll only answer questions via this number: 800-675-**** Sales ext 1 Tony (0 disclosures) Dispatch ext 2 Delilah Customer ext 3 John (rude and 0 help) Long Distance Dept ext 511 Benjamin (sounded nice, but charged me $$$) Another random one that John told me to dial: ext 512 Service cost: $4,803 Order ID: GM847751
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#1473509 Review #1473509 is a subjective opinion of poster.
Fort Lauderdale, Florida
Gateway Moving And Storage Long Distance Moving Service
Reason of review
Order processing issue

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