New Reviewer

If I could leave zero stars I would

Kenya Milton, the operations manager at "Gateway Dental Group" in Carlsbad has had every opportunity to make things right, but she refused. They and their sister company "Camino Dental Group" in Encinitas (another winner) are referring customers to each other for financial gain, doing costly unnecessary work. After I got second opinions by reputable practices, it turns out I didn't need the root canal and crown that they said I needed, but rather just replacing the bad filling Gateway Dental gave me (which was unnecessary to begin with because I only had a tiny chip on my molar that was bothering me (without pain), they carved out half of my molar to refill it with bonding to fix the tiny chip) I informed them multiple times about the terrible pain after that visit but every time they would tell me to give it more time to heal, I gave up calling them after a year. Kenya tells me that it is not their fault that I've been in pain for so long and not able to chew on the right side of my mouth because of what they did, but basically that they would fix it if I paid $1,200+ to Camino Dental for a root canal, and $800 to $1,200 to Gateway Dental for a crown. Turns out the endodontist at their sister company she referred me to at Camino Dental did not do the proper testing to determine the need for a root canal, and in fact a root canal was not necessary. After the good news from the second opinions I got, I gave Gateway Dental the opportunity to fix my tooth by just replacing the filling, but again, I had to pay them for the work. I ended up paying my current competent dentist $341 to replace the filling, and sure enough the pain has gone away. I tell these people at Gateway Dental they left me no choice but to let the world know of their shady ways, I was so upset with them, and they quickly call me back to tell me they would refund me the $150 they originally charged me for the work, but only if I sign a settlement and Release form agreeing to not take any disparaging conduct directed at them and to refrain from making any negative or derogatory statements on social media/internet, and that I agree not to file any legal actions against them. What a joke...I expect nothing more from these people. Forget their measly refund, after all the money, time and effort I've gone through dealing with this, and the pain I've suffered, I'd rather the people be aware of places like this. Do not go to "Gateway Dental" in Carlsbad or "Camino Dental" in Encinitas, trust me, they are irresponsible and just in it for the money. Of course they're nice when you talk to them, but their ethics will leave you unpleasantly surprised. Go find yourselves a competent dental office that cares about what they do and their clients. Good luck!
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#793495 Review #793495 is a subjective opinion of poster.
San Marcos, California
Reason of review
Poor customer service

Gateway Dental Group

Talk about a joke of a company! I know that no one likes to go to the dentist, but this company finds every possible way to rip people off that they can manage. I have a dental discount card, but they find ways to add on services so I may as well not have any insurance at all because I am sure it would be cheaper to pay out of pocket! Dr. Aimee Montgomery is a total ***. According to the office manager, she has been "talked to" on several occasions about her nasty bedside manner and rough treatment of patients, but this doesn't stop them from keeping her as an employee, so what does that say about the company? This woman caused me to have to have a tooth pulled because she drilled past my tooth and into my bone. She then tried to blame it on my gums, but when the periodontist confirmed that my gums were not the problem she tried to put an ill fitting temporary crown onto the tooth (which kept coming off). I have seen people who are on drugs and I would swear in court that this woman is on cocaine. She also treats her staff like *** in front of patients. If you like to waste money and if you are into pain, definitely go there.
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#422191 Review #422191 is a subjective opinion of poster.
Riverside, California

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