Gates
Gates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gates has 4.0 star rating based on 3 customer reviews; consumers are mostly satisfied. Reviewers value reliability and customer service and note a low price level.
Key Takeaways for Future Customers
- Gates reviews note good product quality and industry trust.
- Check mini barb fitting sizes; miss-packaged parts reported.
- Expect warranty processes to be slow or difficult to navigate.
Negative Feedback / Risk Areas
- Customer complaints about miss-labeled fittings and sizing errors.
- Warranty claim delays and limited support from customer service.
- Inconsistent service at some service locations.
Positive Feedback
Many reviewers praise reliability, good service interactions, and overall product quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gates has 4.0 star rating based on 3 customer reviews; consumers are mostly satisfied. Reviewers value reliability and customer service and note a low price level.
Key Takeaways for Future Customers
- Gates reviews note good product quality and industry trust.
- Check mini barb fitting sizes; miss-packaged parts reported.
- Expect warranty processes to be slow or difficult to navigate.
Negative Feedback / Risk Areas
- Customer complaints about miss-labeled fittings and sizing errors.
- Warranty claim delays and limited support from customer service.
- Inconsistent service at some service locations.
Positive Feedback
Many reviewers praise reliability, good service interactions, and overall product quality.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
You have part miss-packaged. I ordered...
You have part miss-packaged. I ordered fittings (5 types) listed for 3/8" hose Mini barb, but barb is only 0.27" (NOT 3/8).
Listed as 3/8" but only fit my 1/4" hose.
I would like to send you a PDF page that will show what I'm telling you about, miss labeled parts. (I feel correct)
Preferred solution: I would like the correct listed product, Listed as 3/8", would like 3/8 and NOT 1/4" (0.27")
User's recommendation: Be aware Mini barb fitting my be smaller than package listing (P/N)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficult to claim warranty
Purchased a Gates serpentine kit from the Gates Store on a major online retailer. Fourteen months later and less than 5000 miles, the tensioner developed a squeal.
Headed to the online retailer to see what kind of warranty was available. Was provided a link to Gates which I clicked. On Gates own website it was stated clearly that this tensioner was warranted for life. I then emailed the company asking how to go about starting a warranty claim.
Days went by so I again emailed the company. The supplied me with a link to start the claim. Again, days went by so I, yet again, emailed Gates about how to proceed. A reply by Gates wanted to know where I filled out the required form which I provided Gates with.
The form was for the repair shop that installed the tensioner to fill out, and for me to submit. The repair shop filled out the form and I sublimated it online on the Gates website. Another few days went by and again, I emailed Gates about what to do next. Gates replied that there was some miscommunication between gates and myself and directed me to send in the kit, or at least the tensioner, I assumed.
Here is where it goes bad for me. In order for me to send in the part(s) for Gates to examine, I would either be left without a vehicle to drive while the parts are shipped to Gates, or, I would have had to purchase another kit, just under $75.00, and pay the repair shop to do the work. I emailed Gates that either option I thought I had would not work for me. 1.
I cannot go without a vehicle for more than a few days. 2. Why should I have to fork over more money in order to have a drivable vehicle while Gates examined the part(s). And to what end?
I also let Gates know that their warranty claim process is hard.
I had not heard back from Gates for the particular email conversation so, last week, I let Gates know that I had purchased a new tensioner from the main competitor, Dayco, and will not be wasting my time with Gates from this point forward and that I would never again purchase a Gates product and will warn the repair shop about buying Gates products. I have yet to hear back from Gates so at this point I will accept that Gates, while offering a warranty, makes it too difficult for a lay person to make a claim.
- Industry and consumer trust
- Unwilling to help the little guy
Preferred solution: Full refund
User's recommendation: Don't try to save a few dollars and buy parts and have a repair shop install them. Pay the shop's added price for the part. When the parts fail they'll have to deal with Gates which they are better able to handle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
You have part miss-packaged. I ordered...
You have part miss-packaged. I ordered fittings (5 types) listed for 3/8" hose Mini barb, but barb is only 0.27" (NOT 3/8).
Listed as 3/8" but only fit mt 1/4" hose.
I would like to send you a PDF page that will show what I'm telling you about, miss labeled parts. (I feel correct)
Preferred solution: I would like the parts to be the correct size as listed, 3/8, not 1/4". And I will return for refund.
User's recommendation: Be aware that the mini hose barb brass fitting be miss packaged, 3/8 is only 0.27", fit my 1/4" ID hardwall hose. (Not 3/8)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a issue with the service department and I can't contact anyone from customer support
- - Car stalls after service at Gates of Granger.
- - Mike in service would not listen or check parts.
- - Car is still stalling; no help received.
I took my car in for service my car is stalling I brought my car from Gates of Granger and I am not getting any help my car my 2014 Jeep compass latitude is darling Mike that works in the service department in the Granger area would not listen to me would not check the parts that I asked him to check this is just crazy and my car is still stalling no help thank you for nothing try gates at your own risk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood Service
Ty fixed the problem with no hesitation good rebound when the problem was noticed couldn't ask for better for service
- Good credit
- Good credit
Preferred solution: Full refund
Gates requested it
Representaive very informative regarding my questions Only thing was -Representaive was not able to tell me if parts came from China or Japan plant
User's recommendation: Gates sells a good/quality product
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