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Resolved: My order

5.0
Update by user Dec 24, 2022

Company fixed the issue and I have been provided with apology. It seems that there phone system had issues and they didn't know.

They did get back in touch and made things right.

I have full trust that they are not a flaky company and will do business with then in the future. If you call them ask for Brandy, she is on top of everything, from product to what the status of your order is.

Original review posted by user Dec 22, 2022
They tell you two day shipping and that turns out to be 9, they will not answer the phone or emails. When they shipped my order it was short an item that I needed the most and never told me they were out of stock or I could have purchased it from another company so I could get my customers gate working before Christmas.

User's recommendation: Don't buy from them.

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ID
#4239376 Review #4239376 is a subjective opinion of poster.
Cons
  • Bad company
Loss
$143
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Real bad service

They say same day shipping!...waited 12 days, they never answer their phone, I know I have tried calling them many times and was on hold one time for 38 mins. The email option never gets a response. I wonder if this guy is working out of his garage and is at his day job. So received my order today and they back ordered a critical part I needed and they never told me, I could have ordered it from 10 other companies. I SUGGEST STRONGLY THAT YOU DON'T BUY ANYTHING FROM THEM!

User's recommendation: BAD COMPANY.

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#4239279 Review #4239279 is a subjective opinion of poster.
Loss
$142
Preferred solution
A PHONE CALL!

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Verified Reviewer New Reviewer

Bad return policy: Money Grabbers

1.0
I did order an incorrect part, description which was misleading in the Linear manual, sent the part back, unopened and 100% intact and ordered the correct part; after waiting for two weeks, there was no update on shipping and when I checked the attitude was 'we will contact Linear blah blah blah'. I cancelled the order and now 'per their return policy' had to pay 20% on the earlier return. Do read the fine print else you will pay for it!

User's recommendation: Buy from elsewhere.

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#3075205 Review #3075205 is a subjective opinion of poster.
Cons
  • Terrible return policy you lose money
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Front door lock broken

3.3
Gatehouse Supplies - Front door lock broken
Gatehouse Supplies - Front door lock broken
Sad front Lever door broken inside here is pictures don't know part number help call me 661805**** Sherry Frye
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#2573031 Review #2573031 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Gatehouse Supplies - Shipping Service Review

1.0