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My 1st experience with Gate 1 was when Delta Airlines delayed my departure from JFK so that I missed my connecting flight. No only did Gate1 know of my delay, they had a driver with a name sign waiting for me at 10:30pm. Almost 7 hours late. From then on I was...
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Author
Location
Ashburn, Virginia
Pros
  • Tour guides
Reason of review
planning my next trip
Review #922269 is a subjective opinion of poster.
1 comment
2.7
Details
Just got back from their 8 day tour of Mt. Rushmore and Yellowstone. It was our third tour with Gate1 and we were expecting good things. We used Gate1 to book all of our airline reservations. When we arrived in the destination airport of Rapid City, SD, there was...
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Gate1Travel
#1216980

While we do our best to provide as much information as possible within our travel documents, we are sorry to hear if there was any misunderstanding in regards to the transfer....

Author
Location
Springfield, Virginia
Pros
  • Our tour guide richard
Cons
  • Travel and arrival
Reason of review
Poor customer service
Tags
  • Mt Rushmore
  • Yellowstone
Review #922140 is a subjective opinion of poster.
2 comments
We traveled to Turkey on a 13 day tour and ended sitting in a bus most of the tour. The tour guide was sick, he was on a waiting list for a knee surgery and because he couldn't walk as much, he shortenes visiting time or gave the group a lot of free time. Extremely...
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Gate1Travel
#1200661

We certainly do regret any disappointment on your recent trip. While we have not received similar feedback, we are unable to locate your reservation to review the reports for ...

Author
Location
Fredericksburg, Virginia
Reason of review
Bad quality
Review #900185 is a subjective opinion of poster.
4 comments
2.3
Details
On Tuesday 6/12/16, I called Gate1 and spoke to a rep. named Mika to discuss a tour to Jordan. The attitude of the rep. was really terrible. She gave me incorrect information and debated me about it. She placed me on hold to get additional information related to my...
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Anonymous
#1194654

Call any US Government agency and ask a question. People that don't know the answer will place you on hold and then hang up after 5 minutes. Others make up an answer to get ri...

Author
Location
Ashburn, Virginia
Reason of review
Poor customer service
Review #882105 is a subjective opinion of poster.
1 comment
First problem was a bait and switch of hotel after paying the deposit moved us from a 4-5 star with heated indoor pool and great location to an arguably 2-3 star cheaper hotel. Second problem that started the trip badly on day one Gate 1 allowed minutes to transfer...
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Gate1Travel
#1132123

Although the replacement accommodations were at a hotel of equal star rating, we are sorry to hear of any disappointment. It is not our custom to make hotel changes after a re...

Author
Location
Chesapeake, Virginia
Reason of review
Bad quality
Review #813008 is a subjective opinion of poster.
10 comments
This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a...
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Anonymous
#598998

Hamed is a ***. This is exactly what happens when you do NOT reade all of your travel docs in triplicate before you leave. Yes Gate 1 made a human error, but the fault is tha...

Author
Location
Alexandria, Virginia
Review #126554 is a subjective opinion of poster.

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