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My 1st experience with Gate 1 was when Delta Airlines delayed my departure from JFK so that I missed my connecting flight. No only did Gate1 know of my delay, they had a driver with a name sign waiting for me at 10:30pm. Almost 7 hours late. From then on I was...
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I liked
  • Tour guides
#922269
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Just got back from their 8 day tour of Mt. Rushmore and Yellowstone. It was our third tour with Gate1 and we were expecting good things. We used Gate1 to book all of our airline reservations. When we arrived in the destination airport of Rapid City, SD, there was...
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Gate1Travel
Gate1Travel

While we do our best to provide as much information as possible within our travel documents, we are sorry to hear if there was any misunderstanding in regards to the transfer....

2.7
I liked
  • Our tour guide richard
I didn't like
  • Travel and arrival
#922140
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We traveled to Turkey on a 13 day tour and ended sitting in a bus most of the tour. The tour guide was sick, he was on a waiting list for a knee surgery and because he couldn't walk as much, he shortenes visiting time or gave the group a lot of free time. Extremely...
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Gate1Travel
Gate1Travel

We certainly do regret any disappointment on your recent trip. While we have not received similar feedback, we are unable to locate your reservation to review the reports for ...

Gate1Travel
Gate1Travel

We certainly do regret any disappointment on your recent trip. While we have not received similar feedback, we are unable to locate your reservation to review the reports for ...

#900185
Reply to reviews
On Tuesday 6/12/16, I called Gate1 and spoke to a rep. named Mika to discuss a tour to Jordan. The attitude of the rep. was really terrible. She gave me incorrect information and debated me about it. She placed me on hold to get additional information related to my...
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Anonymous
Anonymous

Call any US Government agency and ask a question. People that don't know the answer will place you on hold and then hang up after 5 minutes. Others make up an answer to get ri...

Anonymous
Anonymous

I contacted them last year to clarify some information for a trip to Spain. The "customer service rep" was very rude, didn't want to answer my questions and kept referring me...

2.3
#882105
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First problem was a bait and switch of hotel after paying the deposit moved us from a 4-5 star with heated indoor pool and great location to an arguably 2-3 star cheaper hotel. Second problem that started the trip badly on day one Gate 1 allowed minutes to transfer...
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Gate1Travel
Gate1Travel

Although the replacement accommodations were at a hotel of equal star rating, we are sorry to hear of any disappointment. It is not our custom to make hotel changes after a re...

#813008
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This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a...
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Anonymous
frequentraveler

Hamed is a ***. This is exactly what happens when you do NOT reade all of your travel docs in triplicate before you leave. Yes Gate 1 made a human error, but the fault is tha...

Anonymous
Just-Dropped-In

WOW!! Talk about one mess after another. I hope you still were able to at least somewhat enjoy your holiday.

#126554
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