State: Victoria City: Melbourne Product: Gate1travel Customer Care Clear all filters (1 of 37 reviews match)
We haven’t commenced our tour with Gate1 and are already having a second thought about it. We booked European kaleidoscope and made one payment for two couples. We have provided travel consultant Saun Miller with two e-mail addresses and asked him to e-mail any...
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I contact Gate 1 to travel to Spain. I was ready to purchase the package, but had a few questions and wanted to speak with a person before submitting any payment and making a commitment.

The woman who answered the phone was rude to me. She could not answer my questions, would not put me through to speak with someone and told me to look at the website. She was in a hurry and it felt like she just needed to pick up the phone and end the call because she had to make a quota for connecting to phone calls. I phoned another company, had my questions answered and booked my trip.

This was in 2014 for a trip in 2015. Gate 1 lost my business.

They need training in customer support and business practices.

#899132 Review #899132 is a subjective opinion of poster.
Gate1travel Customer Care
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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