State: Texas City: Houston Clear all filters (5 of 373 reviews match)
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2 comments
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2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to...
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Anonymous
#1249287

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives. Make sure you read their sub-par BETTER BU...

Author
Location
Houston, Texas
Pros
  • Website
Cons
  • Misleading sales
  • Threatening
  • Customer service
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Price reduction
Review #936809 is a subjective opinion of poster.
0 comments
I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I...
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Author
Location
Houston, Texas
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #780424 is a subjective opinion of poster.
2 comments
MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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Anonymous
#1209017

Did you report to Better Business Bureau to get a refund ?

Author
Location
Houston, Texas
Cons
  • Poor customer service
  • Information supplied
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Review #731691 is a subjective opinion of poster.
0 comments
Gate 1 is a ripoff. Oh I am so mad. Save yourself troubles. Do not believe in low price ads. Do not buy air ticket from them. You will be sorry. Cancelling signed tours and then asking you to sign expensive alternate tours with money you have paid is their muntra. Stay...
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Author
Location
Houston, Texas
Loss
$2500
Review #239030 is a subjective opinion of poster.
11 comments
Turkey is such a wonderful country, with its great cultural and historical assets. Unfortunately, we chose the wrong company for this trip, because GATE1 TRAVEL delivers tours of very poor quality. The hotel in Istanbul was old, poorly kept, and located in a seedy part...
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Anonymous
#451547

I just finished a 13 day Turkey tour with Gate 1: all of the hotels were very good, one restaurant was not up to par and I understand Gate 1 will be dropping this hotel becau...

Author
Location
Houston, Texas
Review #147969 is a subjective opinion of poster.

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