State: Texas City: Houston Clear all filters (5 of 380 reviews match)
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2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to...
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2 comments
Anonymous
#1249287

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives.

Make sure you read their sub-par BETTER BUSINESS BUREAU reviews as well as all the NEGATIVE reviews on forums such as these before making your travel decisions.

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#936809 Review #936809 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Threatening
  • Misleading sales
  • Customer service
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Price reduction
Tags
  • Customer Service and Delviery
  • Baltics
I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I...
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Review
#780424 Review #780424 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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2 comments
Anonymous
#1209017

Did you report to Better Business Bureau to get a refund ?

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#731691 Review #731691 is a subjective opinion of poster.
Cons
  • Information supplied
  • Poor customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Gate 1 is a ripoff. Oh I am so mad. Save yourself troubles. Do not believe in low price ads. Do not buy air ticket from them. You will be sorry. Cancelling signed tours and then asking you to sign expensive alternate tours with money you have paid is their muntra. Stay...
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Review
#239030 Review #239030 is a subjective opinion of poster.
Loss
$2500
Turkey is such a wonderful country, with its great cultural and historical assets. Unfortunately, we chose the wrong company for this trip, because GATE1 TRAVEL delivers tours of very poor quality. The hotel in Istanbul was old, poorly kept, and located in a seedy part...
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11 comments
Anonymous
#451547

I just finished a 13 day Turkey tour with Gate 1: all of the hotels were very good, one restaurant was not up to par and I understand Gate 1 will be dropping this hotel because of complaints. The tour guide was outstanding!

My last trip (Ecuador 2011) was just as good an experience!

The only problem I had was my room, in an otherwise acceptable hotel--and Gate 1 gave me a significant credit because of the condition of that room. I thought it was fair and didn't have to push them on it.

My next trip will be Gate 1, without any reservation!

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#147969 Review #147969 is a subjective opinion of poster.

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