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2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to...
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Anonymous
Anonymous

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives. Make sure you read their sub-par BETTER BU...

Gate1Travel
Gate1Travel

We certainly appreciate your continued business and regret if you experienced any lapse in service when contacting us with your concerns. In regards to the pricing, please und...

1.8
I liked
  • Website
I didn't like
  • Misleading sales
  • Customer service
  • Threatening
#936809
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I have travelled to China, Thailand, Peru, Ecuador, and the Galapagos Islands, with Gate One and been very pleased with them. I have recommended them to two other couples who were also pleased. The hotels were always very comfortable though not always fancy. It's hard...
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4.7
#868907
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Trip was great. Our tour guide Maria was excellent. She really took care of all her guest.The other guides were hard to understand but ok. Our cruise was very nice. We had a great group. We were all on time for meetings and tours. We had a variety of foods and...
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Anonymous
Anonymous

It looks like you enjoyed it but gave it all one star?

1.0
I liked
  • Liked
#836073
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My husband & I & a friend went on the Classic China tour in March 2016. Beijing, Xian & Shanghai. Flew out of LAX to Beijing in China Air with internal flights to Xian & Shanghai as well. Excellent value for the tour including airfare, hotels & most breakfasts &...
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#825081
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I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I...
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#780424
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MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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Anonymous
Anonymous

Did you report to Better Business Bureau to get a refund ?

Gate1Travel
Gate1Travel

We understand that a supervisor has our records and had contacted you directly to review your concerns in greater detail.

I didn't like
  • Information supplied
  • Poor customer service
#731691
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Gate 1 is horrible. They will lie just to get you to book. Prior to booking an independent tour package, I asked several different agents about whether the time of train travel can be specified to a time of day (late afternoon vs. morning, for example) and each one of...
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Gate1Travel
Gate1Travel

We are concerned by your comments and would like to have a supervisor reach out to you. In order to do so, we will need the relevant information. Please send these comments vi...

1.4
#546776
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We recently purchased an group tour to Italy. One of the main reasons I booked through Gate 1 was based off of the hotel amenities. This tour was booked several months in advance. A few days prior to going on the tour they changed our hotel in 2 destinations. The...
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Anonymous
Karen Williams

I just came back from a Gate 1 trip to Italy, one of our hotel\'s in Sorrento was switched, but to a Better Hotel, the view was incredible!! Also when I traveled to Egypt last...

Anonymous
Gate 1 Travel

If by chance due to an overbooking situation a hotel has to be changed, we will only accept accommodations that are of equal quality and rating. Changes such as this fortunat...

#261015
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Gate 1 is a ripoff. Oh I am so mad. Save yourself troubles. Do not believe in low price ads. Do not buy air ticket from them. You will be sorry. Cancelling signed tours and then asking you to sign expensive alternate tours with money you have paid is their muntra. Stay...
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#239030
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Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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We get teased by the first hotel in Amman Jordan , but after that its not good, almost 3 stars at the most. Some smell like mildew and drapes broken. Customer service is bad on most of them.Cats every where around us in and out the restaurants and outside terrace area ...
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Anonymous
Brendarr

Sorry to hear you had a bad experience in Jordan. The hotel star rating in the US are not the same as they are in other countries. A 5-star hotel in another company is not c...

#170982
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