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1.8
Details
2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to...
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2 comments
Anonymous
#1249287

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives.

Make sure you read their sub-par BETTER BUSINESS BUREAU reviews as well as all the NEGATIVE reviews on forums such as these before making your travel decisions.

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Review
#936809 Review #936809 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Threatening
  • Misleading sales
  • Customer service
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Price reduction
Tags
  • Customer Service and Delviery
  • Baltics
4.7
Details
I have travelled to China, Thailand, Peru, Ecuador, and the Galapagos Islands, with Gate One and been very pleased with them. I have recommended them to two other couples who were also pleased. The hotels were always very comfortable though not always fancy. It's hard...
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Review
#868907 Review #868907 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
Trip was great. Our tour guide Maria was excellent. She really took care of all her guest.The other guides were hard to understand but ok. Our cruise was very nice. We had a great group. We were all on time for meetings and tours. We had a variety of foods and...
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1 comment
Anonymous
#1153701

It looks like you enjoyed it but gave it all one star?

Review
#836073 Review #836073 is a subjective opinion of poster.
Pros
  • Liked
Reason of review
Good customer service
My husband & I & a friend went on the Classic China tour in March 2016. Beijing, Xian & Shanghai. Flew out of LAX to Beijing in China Air with internal flights to Xian & Shanghai as well. Excellent value for the tour including airfare, hotels & most breakfasts &...
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Review
#825081 Review #825081 is a subjective opinion of poster.
Reason of review
Fair pricing
3.5
Details

Update by user Mar 29, 2016

forgot to mention the trip coordinator that gave us a summary, criteria for the weeklong trip. Much of what she said was difficult to understand and much was left out, ie where to buy the bus tickets in Florence and exactly where the bus was. Many thought we were...

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1 comment
Gate1Travel
#1137171

Although it seems that you may have purchased an independent package, which does not include the level of service that our escorted tours do, we do appreciate you taking the time to provide feedback. Naturally, we will share your comments with the appropriate departments as we are always looking for ways to improve.

Review
#819248 Review #819248 is a subjective opinion of poster.
Reason of review
Fair pricing
I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I...
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Review
#780424 Review #780424 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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2 comments
Anonymous
#1209017

Did you report to Better Business Bureau to get a refund ?

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Review
#731691 Review #731691 is a subjective opinion of poster.
Cons
  • Information supplied
  • Poor customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
1.4
Details
Gate 1 is horrible. They will lie just to get you to book. Prior to booking an independent tour package, I asked several different agents about whether the time of train travel can be specified to a time of day (late afternoon vs. morning, for example) and each one of...
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1 comment
Gate1Travel
#885965

We are concerned by your comments and would like to have a supervisor reach out to you. In order to do so, we will need the relevant information. Please send these comments via email to service@gate1travel.com and include your reservation number and the best number to reach you and we will contact you as soon as possible.

Review
#546776 Review #546776 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation. Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed...
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4 comments
Anonymous
#797004

wow, watch out for those groupon deals. i guess that's why they are selling there

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Review
#401406 Review #401406 is a subjective opinion of poster.
Loss
$450

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions

Gate1travel in Austin, Texas - Gate1 Travel Bait and Switch

We recently purchased an group tour to Italy. One of the main reasons I booked through Gate 1 was based off of the hotel amenities. This tour was booked several months in advance. A few days prior to going on the tour they changed our hotel in 2 destinations. The hotel changes were downgrades based off of user reviews from tripadvisor. When you pay for a tour you are paying for the amenities as well. Come to find out...There is some small clause in the agreement you sign that says that can switch hotels, tour destinations, and basically anything else they want to without them having to take any responsibility. This is an extremely bad way of doing business, and bad customer service. When calling customer service they were rude and wuld not do anything to make the situation better. Beware of Gate 1.
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3 comments
Anonymous
#351929

I just came back from a Gate 1 trip to Italy, one of our hotel's in Sorrento was switched, but to a Better Hotel, the view was incredible!! Also when I traveled to Egypt last year we were upgraded to Palace rooms with Nile views....for the money you can't beat them!! If you want luxury hotels, don't expect their low prices!!

Anonymous
#348564

If by chance due to an overbooking situation a hotel has to be changed, we will only accept accommodations that are of equal quality and rating. Changes such as this fortunately do not occur frequently and as soon as we are advised we contact our clients immediately. If a client has a concern we certainly urge them to contact us directly to review the matter.

Anonymous
#344025

If you feel that strong about the bait & switch why are you anonymous. I'm thinking of using Gate1 to South Africa and your message was helpful. Thanks

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Review
#261015 Review #261015 is a subjective opinion of poster.
Loss
$5000