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2 comments
1.8
Details
2 reviews 1.0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to...
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Anonymous
#1249287

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives. Make sure you read their sub-par BETTER BU...

Author
Location
Houston, Texas
Pros
  • Website
Cons
  • Misleading sales
  • Threatening
  • Customer service
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Price reduction
Review #936809 is a subjective opinion of poster.
0 comments
4.7
Details
I have travelled to China, Thailand, Peru, Ecuador, and the Galapagos Islands, with Gate One and been very pleased with them. I have recommended them to two other couples who were also pleased. The hotels were always very comfortable though not always fancy. It's hard...
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Author
Location
Texarkana, Texas
Reason of review
Good customer service
Review #868907 is a subjective opinion of poster.
1 comment
1.0
Details
Trip was great. Our tour guide Maria was excellent. She really took care of all her guest.The other guides were hard to understand but ok. Our cruise was very nice. We had a great group. We were all on time for meetings and tours. We had a variety of foods and...
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Anonymous
#1153701

It looks like you enjoyed it but gave it all one star?

Author
Location
Euless, Texas
Pros
  • Liked
Reason of review
Good customer service
Review #836073 is a subjective opinion of poster.
0 comments
My husband & I & a friend went on the Classic China tour in March 2016. Beijing, Xian & Shanghai. Flew out of LAX to Beijing in China Air with internal flights to Xian & Shanghai as well. Excellent value for the tour including airfare, hotels & most breakfasts &...
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Author
Location
Addison, Texas
Reason of review
Fair pricing
Review #825081 is a subjective opinion of poster.
0 comments
I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I...
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Author
Location
Houston, Texas
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #780424 is a subjective opinion of poster.
2 comments
MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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Anonymous
#1209017

Did you report to Better Business Bureau to get a refund ?

Author
Location
Houston, Texas
Cons
  • Poor customer service
  • Information supplied
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Review #731691 is a subjective opinion of poster.
1 comment
1.4
Details
Gate 1 is horrible. They will lie just to get you to book. Prior to booking an independent tour package, I asked several different agents about whether the time of train travel can be specified to a time of day (late afternoon vs. morning, for example) and each one of...
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Gate1Travel
#885965

We are concerned by your comments and would like to have a supervisor reach out to you. In order to do so, we will need the relevant information. Please send these comments vi...

Author
Location
Pearland, Texas
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #546776 is a subjective opinion of poster.
3 comments
We recently purchased an group tour to Italy. One of the main reasons I booked through Gate 1 was based off of the hotel amenities. This tour was booked several months in advance. A few days prior to going on the tour they changed our hotel in 2 destinations. The...
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Anonymous
#351929

I just came back from a Gate 1 trip to Italy, one of our hotel\'s in Sorrento was switched, but to a Better Hotel, the view was incredible!! Also when I traveled to Egypt last...

Author
Location
Austin, Texas
Loss
$5000
Review #261015 is a subjective opinion of poster.
0 comments
Gate 1 is a ripoff. Oh I am so mad. Save yourself troubles. Do not believe in low price ads. Do not buy air ticket from them. You will be sorry. Cancelling signed tours and then asking you to sign expensive alternate tours with money you have paid is their muntra. Stay...
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Author
Location
Houston, Texas
Loss
$2500
Review #239030 is a subjective opinion of poster.

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1 comment
We get teased by the first hotel in Amman Jordan , but after that its not good, almost 3 stars at the most. Some smell like mildew and drapes broken. Customer service is bad on most of them.Cats every where around us in and out the restaurants and outside terrace area ...
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Anonymous
#157941

Sorry to hear you had a bad experience in Jordan. The hotel star rating in the US are not the same as they are in other countries. A 5-star hotel in another company is not c...

Author
Location
Dallas, Texas
Review #170982 is a subjective opinion of poster.