State: Pennsylvania City: Fort Washington Product: Gate1travel Tour Booking Clear all filters (4 of 19 reviews match)
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3.0
Details
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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3 comments
Anonymous
#1591337

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel.

However, at one hotel, it was one bed frame with two mattresses. Believe me, that is not separate.

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Review
#1346374 Review #1346374 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Tour guide did her job well
Cons
  • Misrepresentation at the time of booking
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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1 comment
Gate1Travel
#1544366

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted their information online as this is a potential security risk.

Review
#1334249 Review #1334249 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Reason of review
Poor customer service
2.5
Details
I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit toward my trip to Iceland. I even asked if she was positive about the credit and she said yes. The next day they called me back and told me I can not...
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1 comment
Gate1Travel
#1543562

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are eligible to receive a $300 per person price reduction on your next escorted tour or river cruise with Gate 1 Travel." Unfortunately, as the Iceland trip was Independent, the credit was not applicable. We do apologize for any misunderstanding.

Review
#1317861 Review #1317861 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Large selection of vacations
Cons
  • Will be the last
Reason of review
Pricing issue
Loss
$675
Preferred solution
Let the company propose a solution
2.3
Details

Update by user Apr 28, 2017

Stiff , unreasonable %35 - %50 penalty 2.5 months before departure

under all sold out condition. Terrible policy.

Terrible company. Terrible president and customer service.

Money is king for them not people they work for.

Original review posted by user Apr 27, 2017

Had the terrible experience with Gate 1 Travel.The worst travel company of my lifetime led by Dani Mosher Pipany as a president , Beth Feleger as supervisor .. others... They do not care about people. The king in this company is money. I should read this review before...
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2 comments
Anonymous
#1495880

Just returned from Puglia/Sorrento etc trip to Italy. It was the best.

Last May we did northern Italy with Perrillo. Perrillo put us in two atrocious hotels - one we had to change rooms 4x- FB theoughout the trip substandard for Italy. Skimpy lunch in Venice.(we were told Perrillo only ordered one salad now per huge table and one bottle each of red and white.

NO MORE.Gate 1 awesome hotels and food. Francesco the group escort so knowledgeable, helpful and interesting.I will not use any other than Gate 1.

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Review
#1039764 Review #1039764 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Cons
  • Stiff 35 50 penalty 2 and a half month before departure
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1984
Preferred solution
Full refund

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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