State: Pennsylvania City: Fort Washington Clear all filters (20 of 380 reviews match)
filters
State:
City:
Product:
Show
2.9
Details
First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel. Secondly, my upcoming trip to...
View full review
5 comments
Anonymous
#1376980

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later.

I do however, feel the hotel and meal quality has been declining on my last few trips.

Does anyone have an alternate company which offers similar tours? We have used ric Steves with satisfaction but all travel arrangement need to be made separately.

View more comments
Review
#1097318 Review #1097318 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Not as described/ advertised
1.0
Details
Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
View full review
1 comment
Gate1Travel
#1450902

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

That said, we sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will certainly review how this is handled in the future. Naturally, if we can be of any further assistance, please don't hesitate to contact us.

Review
#1205972 Review #1205972 is a subjective opinion of poster.
Service
Gate1Travel 7 Day Prague Value Vacation Package Booking
Reason of review
Poor customer service
1.9
Details

Update by user May 05, 2017

Please be warned, this company was not helpful when we were stranded, they would not help us meet up with the tour group after our fights were cancelled, they wanted us to deal directly with the airlines even though we were having so many problems rebooking two...

View full review
3 comments
Anonymous
#1328566

I have read a number of Gate1 reviews doing my research for a proposed holiday and I think the adage ' you get what you pay for' seems to sum up the Gate1 experience comments.

If a price seems too good to be true do your homework is my advice. So after reading many reviews I will follow my own advice and look elsewhere.

View more comments
Review
#1041715 Review #1041715 is a subjective opinion of poster.
Service
Gate1travel 11 Day Enchanting Italy Tour
Cons
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
provide customer service, don't leave people stranded, train your staff to actually help
3.6
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
View full review
2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out at time of booking.

View more comments
Review
#1165405 Review #1165405 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution

Gate1travel in Fort Washington, Pennsylvania - Amazing

5.0
Details
I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
View full review
Review
#1183662 Review #1183662 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Good customer service
5.0
Details
It was wonderful. We have taken 7 trips with Gate 1 and this was a favorite, right up there with Greece, Ecuador and Galapagos cruise. Our guide was Henry Melgarejo who did an excellent job. His love and knowledge of his country were evident. Hotels were very good and...
View full review
Review
#1130048 Review #1130048 is a subjective opinion of poster.
Service
Gate1travel 10 Day Affordable Peru Tour
Reason of review
Good quality
3.7
Details
On June 14, 2017 at around 11:30am, AZ time, I contacted Gate1 travel concerning the 11 day Affordable China with 4 Yangtze River cruise (LA) special. I talked to Edward (number for agent provided upon request). I inquired if I could pay the whole price of this tour...
View full review
5 comments
Gate1Travel
#1343130

Hello,We sincerely apologize for any lapse in service when contacting us with your questions. Please know that we have reviewed and shared the concerns you have outlined with our management team. Please dont hesitate to call us and request to speak with a supervisor as we do want to be able to assist you.

View more comments
Review
#1061003 Review #1061003 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Poor customer service
5.0
Details
Four of us scheduled a 5 day three night tour to Rome, Italy. We flew out of LAX to FCU on Delta. We did not expect much because the cost even with adding all possible options was the lowest available we could find. The rooms were in a hotel called The Grand Hotel...
View full review
2 comments
oak234
#1429883

Why is the address on the top of this review, the address of Gate 1?

Who wrote this?

View more comments
Review
#1046855 Review #1046855 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Entire tour from booking to return was excellent
Reason of review
Good customer service
5.0
Details
I just finished a tour of India and Kathmandu with Gate1 travel. Gate1 delivered on their described itinerary and tour of Rajasthan Agra, Delhi and Mumbai. The Oberoi hotels are exquisite places their location, luxery and service is beyond what one can imagined Just a...
View full review
1 comment
Anonymous
#1317355

Yes!!. I believe we were on the same tour, and everything she says is true. It was an amazing experience, a superb tour guide, and we now are looking forward to other Signature tours with Gate 1.

Review
#1013246 Review #1013246 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Pros
  • Tour guide
Reason of review
Good quality
I am very upset, because I paid in total my trip to Great Britain and in the airport I do not have ticket, I call to somebody to resolve the problem and spoke with Eliza and after with Margo Paaske ext 1371 and told me that was because I did not paid insurance. This...
View full review
2 comments
Anonymous
#865566

Maybe they didn't understand you?

View more comments
Review
#528683 Review #528683 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund