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I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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Gate1Travel
Gate1Travel

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for l...

3.5
#1437166
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Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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Gate1Travel
Gate1Travel

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignment...

2.1
#1392988
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Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Complete lack of empathy
  • Customer service unwilling to offer options or be reasonable
  • Repeated refusal to make things right
#1363617
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Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Anonymous
Sandra Bozzuto

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

3.0
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
Reply to reviews
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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Gate1Travel
Gate1Travel

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted...

#1334249
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I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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Gate1Travel
Gate1Travel

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

2.5
I liked
  • Large selection of vacations
I didn't like
  • Will be the last
#1317861
Reply to reviews
My neighbor and I booked a reservation for our 3rd Gate 1 trip. This trip was our first to Peru. The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and...
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4.8
#1288915
Reply to reviews
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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Anonymous
Tee

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not...

Gate1Travel
Gate1Travel

Hello,We sincerely regret the difficulties you encountered on your return flights. We do understand how frustrating flight delays can be especially when it causes someone to m...

1.2
I didn't like
  • Unreliable company
#1230823
Reply to reviews
This is perhaps one of the most unethical companies that I have come across. I travel extensively and am top-tier on many hotel, car rental, and airline programs. I have NEVER used Gate1 for any of my travel needs, as I am smart enough to book my own trips, vacations,...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, we were only able to locate one email however, this matter has been addressed by our Marketing Department. If there are other emails or contact informatio...

Anonymous
Jafo22

Wah wah

1.0
#1217334
Reply to reviews

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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Latest Question

Gate1travel Questions
Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
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Gate1Travel
Gate1Travel

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Tr...