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My husband and I returned from the Discovery trip "Gems of SE Asia" in January 2016. Fascinating countries, great sites and travel companions. However, we were very disappointed with the tour group leader, e.g. leaving people behind in the airport; disengaged from...
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3 comments
Anonymous
#1116629

Gate 1 comment is generic and disingenuous. When my wife complained regarding this same trip (she is not the person who posted this complaint), Gate 1 made no attempt to contact others who took the trip.

Gate 1 simply stated that the complaints would be reviewed by various departments (3, I believe). No mention that travelers would be contacted, when review would occur, or whether my wife would be informed of results (not holding our breath).

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#795438 Review #795438 is a subjective opinion of poster.
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Gate1travel Tour
Reason of review
Poor customer service

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