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I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip. I have no confidence I'll get even part of the deposit...
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1 comment
Kit
#1607836

Hello, We are sorry to hear that you were not able to travel with us and regret if you felt like you experienced any lapse in service when contacting us. Please understand that per our terms, deposits are always nonrefundable which is one of the reasons we strongly encourage clients to purchase travel protection. Should you need further assistance with regards to your insurance claim, please don't hesitate to contact us.

Review
#1414357 Review #1414357 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Gate1travel review - 15 Day India with Rathambore
Gate1travel review - 15 Day India with Rathambore
Gate1travel review - 15 Day India with Rathambore
Gate1travel review - 15 Day India with Rathambore
Gate1travel review - 15 Day India with Rathambore
Gate1travel review - 15 Day India with Rathambore
I'm sorry you had such a terrible experience. We did the same tour in January 2016 and it was fantastic. Our guide was wonderful and everyone gave him extra big tips at the end because he was such a wonderful guide. He did a couple of little extra things that everyone...
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Review
#922531 Review #922531 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Good customer service
Gate1 tours is a terrible tour company. Gate1 cons customers into buying their Cancel For Any Reason insurance which they do not honor. This is a scam, plain and simple! Additionally, the quality of the tour is not remotely worth the money paid. I could not wish this...
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2 comments
Anonymous
#1129056

wow, that is useful. You state no information but ok I'm being warned. What a useless posting.

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Review
#803587 Review #803587 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Entire tour company
Reason of review
Poor customer service
My husband and I returned from the Discovery trip "Gems of SE Asia" in January 2016. Fascinating countries, great sites and travel companions. However, we were very disappointed with the tour group leader, e.g. leaving people behind in the airport; disengaged from...
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3 comments
Anonymous
#1116629

Gate 1 comment is generic and disingenuous. When my wife complained regarding this same trip (she is not the person who posted this complaint), Gate 1 made no attempt to contact others who took the trip.

Gate 1 simply stated that the complaints would be reviewed by various departments (3, I believe). No mention that travelers would be contacted, when review would occur, or whether my wife would be informed of results (not holding our breath).

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Review
#795438 Review #795438 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Lisa from Gate1 did a great job coordinating our classical Portugal/Spain tour. Of course such a bus tour with 37 "strangers" needs a bit of luck to succeed. Should the participants not be on time or enjoy criticizing, the enjoyment factor sinks. But our group was...
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Review
#711650 Review #711650 is a subjective opinion of poster.
Pros
  • Guides
  • Organisation
  • Hotels
Cons
  • Tip for main guide not included in tour package
Reason of review
Good customer service

Other Product Review

1.5
Details
STAY AWAY!!!! They will *** the first chance they get!!!!
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Review
#564934 Review #564934 is a subjective opinion of poster.
Think Twice about whether to even VISIT that country! primitive roads shared with Cattle and rickshaws You WILL get dysentary especially when the guide Virendra has you eat lunch outdoors with flies all over at truck stops. Also the Hotels with a few exceptiohs were...
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12 comments
Anonymous
#770487

Having spent 3 weeks in India on our own during Feb 2012 - no Gate 1 - I have to comment on this post. I traveled with a Chennai native. We were both women in our forties. First of all, India is a very dirty country filled with very nice people who are quite poor and are brought up that it's every person for themselves. This is true in every third world country I have been to (and first world countries too!) I traveled to the N, S, E and W of India in those 3 wks and can say the hotels are for the most part very poor quality - remember that their rating system is vastly different from ours making a "3 star" hotel really a 1 star, and a "5 star" varies from an actual 5 (rare) to a 3 or 4 star. The elephant rides up the fort are fun, but they are not easy necessarily.

The trinket shops are overpriced and sell very cheap quality. You have to bargain! The Taj is wonderful and on my bucket list to see so I'm glad I went. Don't waste time paying for a safari in Ranthambore - you will not see any tigers - they keep killing them. DO see the ancient temples and forts! I am a seasoned traveler and was lucky not to get sick because I was OCD with washing every fruit with soap & water, then drying thoroughly with a napkin (which are hard to find in India, so I took extras from restaurants) then peeling the fruit! Do not eat salads, or anything that could have local water in it, unless it's hot coffee, tea, etc. Wipe the water off the plates or banana leaves at serve-yourself restaurants! Brush your teeth w/bottled water. I did all this and only got a cold as I tend to do when exposed to so much diesel (we did too many auto rickshaws).

India is definitely not for everyone, and the roads are a mess, so keep this in mind if booking a guided tour - you WILL be late to places! Overall I'm glad I saw this interesting country, but really have no desire to go back anytime soon.

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Review
#283312 Review #283312 is a subjective opinion of poster.
Service
Gate1travel Tour
Loss
$4000

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