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Gate1travel - Mama Mia! Awesome trip to Italy!
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...
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#907771
The worst customer service imaginable You never get to speak to the same agent that promised you "the world". Took your initial deposit and never wants to speak to you again. They promise you whatever you want to hear because they know that they will never speak to you...
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Anonymous
Anonymous

I'm having the exact same problem now. Very frustrating!

Gate1Travel
Gate1Travel

Naturally, we regret any lapse in service you may have experienced with our agents. We recently divided our Reservations call center into a Sales and Service departments, so t...

2.0
I didn't like
  • Will be the last
  • Experienced was not there the 2nd time
  • Second time booked tour
#815258
They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm before I leave for a trip and found this out several days before. The hotel in London was nearly...
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#429503
Don't trust Gate 1! Knowing where we sit is important to us. Can't handle a middle seat - so I always request an isle seat before booking my trip. Gate 1 booked American Airlines/Iberia to Spain, assured us they would handle the seats but unfortunately did...
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Anonymous
Morgan Family

Thank you for the information. My husband and I had planned on booking a vacation through Gate 1, upon reading all of the negative comments on there customer service and lies ...

Anonymous
george robertson

My wife and I have taken 2 tours with Gate1 and they have been to our total satisfaction. In Italy our hotels were first class and well situated in the touring districts. In...

#317144
BEWARE! I made a big mistake using Virgin Vacations operated by Gate 1. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it...
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Anonymous
Gate 1 Travel/Virgin Vacations

We can certainly understand how frustrating it can be when any part of our clients planned travel is changed. We do understand that any cruise line can change the ship being u...

#311199
I've used Gate 1 Travel for my trips to Turkey and Morocco. I planned on using them again for my trip to Ecuador but my flight was canceled due to Hurricane Irene. Now customer service is not taking my calls and they aren't giving me a refund or allowing me...
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Anonymous
Curious

My bet is that those with issues relating to air travel decided to save money by booking their own air travel rather than taking te air included option. If air is included an...

Anonymous
Jerry

It\'s troubling to see issues like this! This is one of those situations where a Travel company has to *** the bullet and pay its customers back for a trip they never took or ...

#260154
I booked a trip to Beijing with a single supplement. When I arrived I found out that I was the only person who booked the tour. I asked for my money back for the single supplement. It was so difficult trying to get a response from them and when I did they were...
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Anonymous
Curious

You mean you got a private tour and you want money back?

Anonymous
ExperiencedTravelr

This is the most bogus complaint I\'ve ever heard. Please limit posts to things are REAL problems so that the rest of us can make an informed decision.

NEVER USE GATE 1 TRAVEL!!! We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was...
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Anonymous
Anonymous

I sent Gate 1 Travel an email 9 days ago about a China tour in the summer of '16. I asked what a "first Class" hotel was (3, 4, or 5 star)? No answer after 9 days. Thi...

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