(8 of 380 reviews match)
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...
Reason of review
The worst customer service imaginable You never get to speak to the same agent that promised you "the world". Took your initial deposit and never wants to speak to you again. They promise you whatever you want to hear because they know that they will never speak to you...
- Will be the last
- Experienced was not there the 2nd time
- Second time booked tour
Reason of review
Poor customer service
Let the company propose a solution
They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm before I leave for a trip and found this out several days before. The hotel in London was nearly...
Don't trust Gate 1! Knowing where we sit is important to us. Can't handle a middle seat - so I always request an isle seat before booking my trip. Gate 1 booked American Airlines/Iberia to Spain, assured us they would handle the seats but unfortunately did...
BEWARE! I made a big mistake using Virgin Vacations operated by Gate 1. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it...
Gate1travel in New York, New York - Gate 1 Travel are *** Artists
I've used Gate 1 Travel for my trips to Turkey and Morocco. I planned on using them again for my trip to Ecuador but my flight was canceled due to Hurricane Irene. Now customer service is not taking my calls and they aren't giving me a refund or allowing me to reschedule for a future date. Similar to what other travelers said about them, they are more than happy to take your money, but won't help you when something goes wrong. The travel agent told me that I should have gotten travel insurance, but the one from Gate 1 Travel only covers illness and loss of baggage, not weather! And don't pay the balance by check even if they give you a discount because you won't be protected by your credit card (I definitely learned my lesson!). I am reporting them to the Better Business Bureau. They are *** artists!
Gate1travel in New York, New York - Gate 1 Travel
I booked a trip to Beijing with a single supplement. When I arrived I found out that I was the only person who booked the tour. I asked for my money back for the single supplement. It was so difficult trying to get a response from them and when I did they were extremely rude. I travel a lot and I had used this company a few times before this incident. However, now I go with their competitors. Just know that this is a company that will take your money but if you have an issue, good luck. You're on your own.
NEVER USE GATE 1 TRAVEL!!! We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Gate1travel? What happened? What can we help you with?