(8 of 373 reviews match)
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...Read more
The worst customer service imaginable You never get to speak to the same agent that promised you "the world". Took your initial deposit and never wants to speak to you again. They promise you whatever you want to hear because they know that they will never speak to you...Read more
I didn't like
- Will be the last
- Experienced was not there the 2nd time
- Second time booked tour
They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm before I leave for a trip and found this out several days before. The hotel in London was nearly...Read more
Don't trust Gate 1! Knowing where we sit is important to us. Can't handle a middle seat - so I always request an isle seat before booking my trip. Gate 1 booked American Airlines/Iberia to Spain, assured us they would handle the seats but unfortunately did...Read more
BEWARE! I made a big mistake using Virgin Vacations operated by Gate 1. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it...Read more
I've used Gate 1 Travel for my trips to Turkey and Morocco. I planned on using them again for my trip to Ecuador but my flight was canceled due to Hurricane Irene. Now customer service is not taking my calls and they aren't giving me a refund or allowing me...Read more
I booked a trip to Beijing with a single supplement. When I arrived I found out that I was the only person who booked the tour. I asked for my money back for the single supplement. It was so difficult trying to get a response from them and when I did they were...Read more
NEVER USE GATE 1 TRAVEL!!! We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was...Read more
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