State: New York City: New York Clear all filters (8 of 380 reviews match)
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Gate1travel - Mama Mia! Awesome trip to Italy!
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...
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Review
#907771 Review #907771 is a subjective opinion of poster.
Reason of review
Good quality
2.0
Details
The worst customer service imaginable You never get to speak to the same agent that promised you "the world". Took your initial deposit and never wants to speak to you again. They promise you whatever you want to hear because they know that they will never speak to you...
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2 comments
Anonymous
#1143437

I'm having the exact same problem now. Very frustrating!

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Review
#815258 Review #815258 is a subjective opinion of poster.
Cons
  • Will be the last
  • Experienced was not there the 2nd time
  • Second time booked tour
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm before I leave for a trip and found this out several days before. The hotel in London was nearly...
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Review
#429503 Review #429503 is a subjective opinion of poster.
Tags
  • incompetent
Don't trust Gate 1! Knowing where we sit is important to us. Can't handle a middle seat - so I always request an isle seat before booking my trip. Gate 1 booked American Airlines/Iberia to Spain, assured us they would handle the seats but unfortunately did...
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5 comments
Anonymous
#971924

Thank you for the information. My husband and I had planned on booking a vacation through Gate 1, upon reading all of the negative comments on there customer service and lies to there consumers, we have chosen against using this company for our booking needs.

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Review
#317144 Review #317144 is a subjective opinion of poster.
BEWARE! I made a big mistake using Virgin Vacations operated by Gate 1. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it...
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2 comments
Anonymous
#465475

We can certainly understand how frustrating it can be when any part of our clients planned travel is changed. We do understand that any cruise line can change the ship being utilized, at any time, without our agreement or advanced knowledge, we therefore outline this possibility in our terms and conditions for our client to review prior to making a reservation. As the passenger was not in agreement with the change we immediately issued a full refund for the cost of the cruise.

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Review
#311199 Review #311199 is a subjective opinion of poster.
Loss
$5000

Gate1travel in New York, New York - Gate 1 Travel are *** Artists

I've used Gate 1 Travel for my trips to Turkey and Morocco. I planned on using them again for my trip to Ecuador but my flight was canceled due to Hurricane Irene. Now customer service is not taking my calls and they aren't giving me a refund or allowing me to reschedule for a future date. Similar to what other travelers said about them, they are more than happy to take your money, but won't help you when something goes wrong. The travel agent told me that I should have gotten travel insurance, but the one from Gate 1 Travel only covers illness and loss of baggage, not weather! And don't pay the balance by check even if they give you a discount because you won't be protected by your credit card (I definitely learned my lesson!). I am reporting them to the Better Business Bureau. They are *** artists!
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3 comments
Anonymous
#747719

My bet is that those with issues relating to air travel decided to save money by booking their own air travel rather than taking te air included option. If air is included and weather causes a flight to be cancelled, the tour vendor is responsible for making things right. If you book the air then you are responsible.

Anonymous
#403413

It's troubling to see issues like this! This is one of those situations where a Travel company has to *** the bullet and pay its customers back for a trip they never took or at least provide them the ability reschedule their trip for a later date.

Anonymous
#365951

Buy travel insurance.

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Review
#260154 Review #260154 is a subjective opinion of poster.

Gate1travel in New York, New York - Gate 1 Travel

I booked a trip to Beijing with a single supplement. When I arrived I found out that I was the only person who booked the tour. I asked for my money back for the single supplement. It was so difficult trying to get a response from them and when I did they were extremely rude. I travel a lot and I had used this company a few times before this incident. However, now I go with their competitors. Just know that this is a company that will take your money but if you have an issue, good luck. You're on your own.
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2 comments
Anonymous
#747723

You mean you got a private tour and you want money back?

Anonymous
#340491

This is the most bogus complaint I've ever heard. Please limit posts to things are REAL problems so that the rest of us can make an informed decision.

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Review
#244100 Review #244100 is a subjective opinion of poster.
NEVER USE GATE 1 TRAVEL!!! We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was...
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1 comment
Anonymous
#1009282

I sent Gate 1 Travel an email 9 days ago about a China tour in the summer of '16. I asked what a "first Class" hotel was (3, 4, or 5 star)?

No answer after 9 days. This caused me to dig a little deeper and read some reviews.

They seem to have some very, very bad reviews. I will NOT be booking w/ Gate 1 for my China Tour.

Greg

Review
#130033 Review #130033 is a subjective opinion of poster.
Loss
$2200

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