State: New York Clear all filters (20 of 380 reviews match)
filters
State:
City:
Show
Product:
Show
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
View full review
2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational.

We will, as always, review all documents...as directed.

We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma

View more comments
Review
#1525752 Review #1525752 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
On December 22 I made a reservation for the “13 Day Chile and Argentina with Patagonia’s Glacier” trip with a single supplement and business class airfare leaving from JFK on February 1rst. I paid for the airline portion ($2.873.16) and a $300.00 deposit for the trip....
View full review
3 comments
Anonymous
#1273905

You had a horrible experience with Gate 1. I feel so sorry for this.

I am a single traveler and I understand why you went with them to begin with. Numerous people I have talked to have recommended them but obviously you got the shaft and I applaud you for going the extra mile and pinning people to the wall. It didn't get you anywhere but it did get you self respect.

And you got the word out. Thank you

View more comments
Review
#982074 Review #982074 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
4.6
Details
While travelling on your tour of Portugal and Spain in May, 2016, we found a painting which we really liked in a shop in Sevilla. the owner could speak no English, so we involved our tour manager - Fatima Bugarin - to buy and to see that the painting was shipped to...
View full review
Review
#921610 Review #921610 is a subjective opinion of poster.
Pros
  • Whole tour was terrific
Cons
  • Group was too large and cumbersome
  • Group too large
Reason of review
Good quality
Gate1travel - Mama Mia! Awesome trip to Italy!
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...
View full review
Review
#907771 Review #907771 is a subjective opinion of poster.
Reason of review
Good quality

Gate1travel - Review in Travel Agencies category from Plainview, New York

4.7
Details
Gate1travel - Review in Travel Agencies category from Plainview, New York
We just got back from one of the best tours ever. We went on the Grand Canyon, Zion, Sedonna, Bryce trip. There were many factors that made it perfect. The folks we traveled with were a big part of it. But the one thing that really made it shine was our tour guide Karen Armagost. She got us all together on the very first night we all met. She was patient, knowledgeable, and just an all round asset. This is our second gate one vacation and it definitely won't be our last. Thank you.
View full review
Review
#877817 Review #877817 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
Gate will take your money easily enough but will provide no support at all when thing do go as expected. Months later we have received four more charges against our credit cards. Gate1 claims that their vendor - yes, their vendor - Maggiore Car Rental has nothing to do...
View full review
2 comments
Anonymous
#1166783

We just returned from a Gate 1 tour of Thailand and had an issue with the front desk people at the La Meridian in Bangkok.They would ask where you were going and have one of their staff drive you there for triple the taxi cost. They pressured you to shop in their recommended stores and then want to know what you bought and the price paid.

This happened twice and I demanded a metered taxi after that.

This had a negative effect on our trip but did not reflect on Gate 1 as a supplier. I have asked Gate 1 to review this hotel's policies and change hotels in Bangkok.

View more comments
Review
#838151 Review #838151 is a subjective opinion of poster.
Cons
  • Partner with disreputable companies
  • Take your money and provide no support
Reason of review
Bad quality
Preferred solution
I want Gate1 take responsibility for the harassment we are experiencing at the hands of their partner - Maggiore.

Gate1Travel Jordan Trip Review

4.5
Details
I used Gate 1 for a trip to Jordan in Feb. 2015. What a wonderful trip! The only down side were some of my fellow travellers. They complained about the lovey Marriott in Amman, the breathtaking Marriott resort and spa at the Dead Sea, and the older but still wonderful Marriott in Petra. I'm ready to go back to Jordan with Gate 1.
View full review
Review
#821639 Review #821639 is a subjective opinion of poster.
Reason of review
Good quality
5.0
Details
Our Gate 1 trip to Italy exceeded our expectations. My husband and I and our 2 sons (mid 20's) traveled with my sister and her husband and 4 sons (ages 22, 20 (twins), 12) to Venice, Florence and Rome. The itinerary was perfectly laid out and impeccably organized where...
View full review
1 comment
Anonymous
#1235506

Too funny! I was looking for reviews of Spain trips (thinking of going 4/2017) when I read this review.

We were on the same tour! We were the family of 4 from Winter Park, FL traveling with my sister from Chicago. Micheala and the local guides were wonderful. I do agree that the Venice Grand Principe was ok, not great.

Our room was very hot in December, but it was a beautiful building. Overall, I wish the hotels had been closer to the sights, since we managed to get lost in Venice and Florence on our spare time!! I guess that is part of the Italian experience, but it would have been easier to ask for directions if we had closer better known landmarks to refer to. I wanted to give some suggestions after the trip, but the review surveys did not allow much commentary.

Still, we lucked out with tour guides and other travelers, which makes a big difference.

Review
#818422 Review #818422 is a subjective opinion of poster.
Reason of review
Good quality
2.0
Details
The worst customer service imaginable You never get to speak to the same agent that promised you "the world". Took your initial deposit and never wants to speak to you again. They promise you whatever you want to hear because they know that they will never speak to you...
View full review
2 comments
Anonymous
#1143437

I'm having the exact same problem now. Very frustrating!

View more comments
Review
#815258 Review #815258 is a subjective opinion of poster.
Cons
  • Will be the last
  • Experienced was not there the 2nd time
  • Second time booked tour
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
1.0
Details
I have a trip booked for Spain in 2016 but have not been able to get a return call from agent. Trying to get answers on charges that were added after we extended our trip by two days. Original invoice included return trip to airport but now they are charging us for...
View full review
4 comments
Anonymous
#1182760

Call and would hit "2" in prompt. Keep trying for a real live person.

Ask for customer service - they should be the ones handling everything once you are booked. Be persistent.

I hate to tell you but this is getting to be more the norm in many areas of the travel industry.

View more comments
Review
#778552 Review #778552 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service