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on September 16, 2016 we had a 4 hour vatican tour. pickup was late. We were let off the bus 6 blocks away from entrance, herded into a lot, and left. After all others were taken in, it started to rain, drenching rain. We had to yell at the female guide to take...
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1 comment
Kit
#1217410

We are sorry to hear of any disappointment with your tour. Although we do try to provide as much information as possible with the tour description, and do mention the departure and drop-off area, we do regret any misunderstanding. Naturally, we do not take your concerns lightly and will share your feedback with the appropriate departments for review.

Review
#923192 Review #923192 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
Francesca Mafolino was our tour guide. I can't say enough good things about her. She was always so upbeat and made everything so much fun. She was our "mother" for the 9 days and did a wonderful job. She was always available and offering to help with everything!!! The...
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Review
#918172 Review #918172 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Pros
  • Quality
Reason of review
Good quality
We just returned from the Enchanting Italy tour. From the moment we got off the plane and met our tour manager Francesca Mafolino we had nothing to worry about. Francesca took care of everything. She went far beyond anything we could have imagined. She was...
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Review
#916195 Review #916195 is a subjective opinion of poster.
Service
Gate1travel 12 Day Enchanting Italy Tour
Reason of review
Great Vacation
Booked my 5th gate 1 trip on gate 1’s 2015 “black Friday” special in late November of 2015. Led to believe we were saving $500 for 2 of us on the package. On January 12, of 2016 we looked at the same package and were disappointed to find out that we could have booked...
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1 comment
Kit
#1093953

In regard to the pricing, there are many reasons that the prices can fluctuate. Continuously changing airfares can have a significant affect on the overall cost.

However, for the land

portion, it does seem that you are paying less than the current land only price. We do regret any misunderstanding and should you wish to review this further, please don’t hesitate to contact us.

Review
#768992 Review #768992 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
We booked a trip with Gate 1 on Black Friday 2014 to go to Greece in September 2015. This was the fourth trip we have booked with them. All the other trips were great. Unfortunately, I cannot say the same about this last trip. I called their office 7 or 8 times to...
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2 comments
Anonymous
#1060128

Just completed a Gate 1tour of Greece Including Athens ,Peloponnese Santorini and Mykonos

It was fabulous !

Gate 1 helped get the 6 of us very good air seats esp considering this was a tour

All logistics were handled professionally and very competently

I have taken 4 tours with Gate 1 and all have been great

Planning next one to Southern Italy Campagna and Puglia region

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Review
#721011 Review #721011 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
We took the 6 day tour to Macchu Picchu from New York. The air arrangements were good, the hotels were good. The tour guide ,Luis, was excellent.So were the driver and the assistant guide Freddie(super organizer). My few peeves were these. While the arrangements were...
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3 comments
Anonymous
#1092312

I took this same trip to Peru Oct 2014 and loved ever aspect of it. I had no complaints.

I have now taken three Gate 1 tours and will now use this is my only tour company because I really trust them. A doctor friend and his wife have taken 15 Gate1 trips and will only use them. BTW, I am age 67 and have traveled all over the world and the USA.

I can see where inexperienced travelers may have false expectations. To them I say, chill out or stay home.

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Review
#717201 Review #717201 is a subjective opinion of poster.
Reason of review
Poor customer service

Gate1travel - Vacation Tours Review from Rumson, New Jersey

When I toured with gate1 We had to get up super early to catch the train to Machu Pichu...then we had to take a bus and then we climbed up to the sight and yes we also got about 3 hours of time up there which was entirely spend by our fantastic tour guide Edgar ...explaining everything you ever wanted to know about this site while taking us around...he had a helped I remember who climbed higher up with us "younger" ones in the group and then he took over with his knowledge about the site...I can not imagine why one needs more time then 3 hours at this site...it was a very active day consummed by time to get to and from...I am usually one of the younger people who travels with Gate1 ...I would rather complain that gate1 drags you to the shops to buy..carpets..jade and God only knows what else and the time you spend there is amazingly looking...I have friends who travel with more expensive agencies and they even got less time then Gate1 gives... There is only so much time in a day and again if you look back...getting up at 3:30 am on that day ...not coming back to the hotel till very late..3 hours was plenty time!
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Review
#627832 Review #627832 is a subjective opinion of poster.
Reason of review
Bad quality
The first 6-8 trips with Gate1 Travel were handled nicely and we were pleased. Last year it didn't go too smoothly and my travel docs arrived at the last possible moment. This year I have a trip planned and have spoken to a rep once. All other attempts at...
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Review
#111901 Review #111901 is a subjective opinion of poster.

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