Product: Gate1travel Vacation Package Booking Rating: 2 Stars Clear all filters (2 of 15 reviews match)
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Rating:
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Gate1Travel
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this reason, we are unable to simply switch you to a different trip and you must make the exchange with Groupon.

Review
#1338219 Review #1338219 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
2.3
Details
I have travel wtih Gate 1 planned.I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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1 comment
Gate1Travel
#1422324

Hello,

We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.

Review
#1173119 Review #1173119 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Pros
  • Only using becuase my group selected this agency
Cons
  • Will be the last
  • Poor customer service
  • Lack of problem resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts