Product: Gate1travel Vacation Package Booking Clear all filters (15 of 15 reviews match)
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Had a trip to Greece booked but Gate 1 Travel failed to competently arrange options requested... so we had to do without! Told there was no refunds and Gate 1 couldn't bother to arrange for a supervisor to call back. Thanks Jennifer Issacson at Gate 1 Travel - for...
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1 comment
Kit
#1630479

Hello, We are sorry to hear of any issues you may have experienced and regret if you felt like you experienced any lapse in service when contacting us. However, we have been advised that a supervisor has reached out to you in an effort to address all of your concerns.

Review
#1430254 Review #1430254 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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1 comment
Kit
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this reason, we are unable to simply switch you to a different trip and you must make the exchange with Groupon.

Review
#1338219 Review #1338219 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
2.3
Details
I have travel wtih Gate 1 planned.I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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1 comment
Kit
#1422324

Hello,

We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.

Review
#1173119 Review #1173119 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Pros
  • Only using becuase my group selected this agency
Cons
  • Will be the last
  • Lack of problem resolution
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.6
Details
Booked a trip to Morroco.The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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1 comment
Kit
#1392807

Hello,

We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we do not own or operate the airlines. Additionally, we are sorry to hear of your negative experience with our service department.

Review
#1104665 Review #1104665 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Pricing issue
1.0
Details
They cancelled an international trip at the last minute because they claim that there were not enough participants.In other words, they could not make enough money on that particular trip. Instead of keeping their commitment to those that had paid for the trip and made...
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10 comments
Anonymous
#1473601

I choose not to leave my name. Find an attorney in Philadelphia where the company is located. You may have to make a few calls.I am in the process of a lawsuit now.

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Review
#1066482 Review #1066482 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
1.0
Details
I'm sure you'll be just fine if you don't have any issues, but god forbid any issues come up- THIS COMPANY IS WORRIED ABOUT ONE THING AND ONE THING ONLY- AND IT'S NOT YOU! My best friend and I booked a trip to Greece through Groupon with Gate 1 Travel. I scheduled the...
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4 comments
Kit
#1324409

We are sorry to hear of your unhappiness with the service provided by our staff. We do understand that a supervisor was in communication with you prior to your departure to address your concerns.

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Review
#1040500 Review #1040500 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
On Jan.28, 2017 I attended the above captioned show at the J. Javitz Center. I was alerted by email that your company would be there, and if I stop by, I will be entered into a raffle. Your "hosts" were so friendly, and informative, and they made sure that my badge was...
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Review
#1005984 Review #1005984 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Good customer service
I have had the chance to travel with Gate 1 travel first in Jan 2016 to Isreal.We sent in all information from our passport but for some reason for our trip in Oct.2016 I had to pay an additional $50 cause they didn't have my middle name correct. Now the same thing is...
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1 comment
Kit
#1269351

Hello,

Please understand that we do ask clients to review names at the time of booking and advise us immediately of any discrepancies. That said, we do regret to read of your unhappiness. Please don’t hesitate to contact us, via

our website, with your reservation details so that we may assist you further.

Review
#985466 Review #985466 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
Booked a trip with Gate 1 to Iceland January 2, 2017 paid $1300 as a down payment and purchased insurance in the event that the trip needs to be canceled.Tried to cancel the trip today November 31, 2016 ( several months in advance) and was told that the deposit of...
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5 comments
Anonymous
#1240446

Perplexing is that November 31 doesn't exist and I am reading this complaint on November 14th.

I question the truthfulness of this writer's complaint.

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Review
#946762 Review #946762 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy

Contact Gate1travel Customer Service

Website:
www.gate1travel.com
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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Gate1travel reviews
5.0
Details
Booked a trip with Gate1 travel for Thailand. We paid them for our trip and paid delta for our connecting flights to get to the airport Gate1 books from. Gate1 told us they didn't book our flights and now the rates went up 1500 dollars which puts my family out of our...
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1 comment
Anonymous
#1233353

My name is Kennedy Christiansen and I would like to revolk my previous comment and review, as it was spoken too soon. I would also like to give a special thank you to Karen from Gate 1 travel.

They have gone out of their way to find us flights and we will now be going on our Thailand vacation after all.

I appreciate their efforts towards my family's trip! Thank you!!

Review
#942513 Review #942513 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
Loss
$2500
Preferred solution
Price reduction