Product: Gate1travel Vacation Package Booking Clear all filters (15 of 15 reviews match)
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1 comment
Had a trip to Greece booked but Gate 1 Travel failed to competently arrange options requested... so we had to do without! Told there was no refunds and Gate 1 couldn't bother to arrange for a supervisor to call back. Thanks Jennifer Issacson at Gate 1 Travel - for...
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Gate1Travel
#1630479

Hello, We are sorry to hear of any issues you may have experienced and regret if you felt like you experienced any lapse in service when contacting us. However, we have been a...

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
Review #1430254 is a subjective opinion of poster.
1 comment
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Gate1Travel
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
Review #1338219 is a subjective opinion of poster.
1 comment
2.3
Details
I have travel wtih Gate 1 planned.I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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Gate1Travel
#1422324

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

Author
Service
Gate1travel Vacation Package Booking
Pros
  • Only using becuase my group selected this agency
Cons
  • Poor customer service
  • Will be the last
  • Lack of problem resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1173119 is a subjective opinion of poster.
1 comment
2.6
Details
Booked a trip to Morroco.The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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Gate1Travel
#1392807

Hello,We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we...

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Pricing issue
Review #1104665 is a subjective opinion of poster.
10 comments
1.0
Details
They cancelled an international trip at the last minute because they claim that there were not enough participants.In other words, they could not make enough money on that particular trip. Instead of keeping their commitment to those that had paid for the trip and made...
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Anonymous
#1473601

I choose not to leave my name. Find an attorney in Philadelphia where the company is located. You may have to make a few calls.I am in the process of a lawsuit now.

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
Review #1066482 is a subjective opinion of poster.
4 comments
1.0
Details
I'm sure you'll be just fine if you don't have any issues, but god forbid any issues come up- THIS COMPANY IS WORRIED ABOUT ONE THING AND ONE THING ONLY- AND IT'S NOT YOU! My best friend and I booked a trip to Greece through Groupon with Gate 1 Travel. I scheduled the...
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Gate1Travel
#1324409

We are sorry to hear of your unhappiness with the service provided by our staff. We do understand that a supervisor was in communication with you prior to your departure to ad...

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Poor customer service
Review #1040500 is a subjective opinion of poster.
0 comments
On Jan.28, 2017 I attended the above captioned show at the J. Javitz Center. I was alerted by email that your company would be there, and if I stop by, I will be entered into a raffle. Your "hosts" were so friendly, and informative, and they made sure that my badge was...
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Author
Service
Gate1travel Vacation Package Booking
Reason of review
Good customer service
Review #1005984 is a subjective opinion of poster.
1 comment
I have had the chance to travel with Gate 1 travel first in Jan 2016 to Isreal.We sent in all information from our passport but for some reason for our trip in Oct.2016 I had to pay an additional $50 cause they didn't have my middle name correct. Now the same thing is...
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Gate1Travel
#1269351

Hello,Please understand that we do ask clients to review names at the time of booking and advise us immediately of any discrepancies. That said, we do regret to read of your u...

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
Review #985466 is a subjective opinion of poster.
5 comments
Booked a trip with Gate 1 to Iceland January 2, 2017 paid $1300 as a down payment and purchased insurance in the event that the trip needs to be canceled.Tried to cancel the trip today November 31, 2016 ( several months in advance) and was told that the deposit of...
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Anonymous
#1240446

Perplexing is that November 31 doesn't exist and I am reading this complaint on November 14th.I question the truthfulness of this writer's complaint.

Author
Service
Gate1travel Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Review #946762 is a subjective opinion of poster.
1 comment
5.0
Details
Booked a trip with Gate1 travel for Thailand. We paid them for our trip and paid delta for our connecting flights to get to the airport Gate1 books from. Gate1 told us they didn't book our flights and now the rates went up 1500 dollars which puts my family out of our...
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Anonymous
#1233353

My name is Kennedy Christiansen and I would like to revolk my previous comment and review, as it was spoken too soon. I would also like to give a special thank you to Karen f...

Author
Location
Salt Lake City, Utah
Service
Gate1travel Vacation Package Booking
Reason of review
Order processing issue
Loss
$2500
Preferred solution
Price reduction
Review #942513 is a subjective opinion of poster.