Product: Gate1travel Vacation Package Clear all filters (15 of 15 reviews match)
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Update by user May 18

Someone wrote that I was getting a refund for my stay at the Park hotel never received anything. Gate1 notified me that no one was aware of my situation I said it was our last night and we left at 1am. They said the hotel checked and there was no evidence of bed bugs

Original review posted by user Apr 18

We...
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2 comments
Anonymous
#1686245

As of May 14th I have not received a refund. Please advise

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Review
#1517288 Review #1517288 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Pros
  • Our tour guide was excellent
Cons
  • Did not like some of the hotels not centrally located
1.5
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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2 comments
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age.

Gate 1 has no control over the flights. The price is always higher if you change the departing city. I have been on 16 Gate 1 trips, so I kind of know what I am talking about. The only issue I think that is legitimate is the cancellation of your car rental reservation.

However, there seems to be something missing from your story. It doesn't make sense and details don't add up. As retired doctors, why didn't you dispute the $100 on your credit card.

Certainly, you know you could do this? Again, details don't add up.

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Review
#1492559 Review #1492559 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
My family and I just returned last week.I want to praise Gate 1 for how smoothly our trip went for the most part. Hotels were very accommodating for the most part. We spoiled Americans do usually use our washcloths which were not provided, but I had taken some. Staff...
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Review
#1002066 Review #1002066 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Good quality
3.8
Details
My daughter and I took a trip to Italy using Gate1 for our travel agent. Our trip took us from Rome, to Florence, to Venice. Overall it was an excellent experience. All of the travel vouchers were accepted with no problems. Our shuttles to and from our hotels and...
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1 comment
Gate1Travel
#1275633

Hello,

We are glad to know that overall you had an excellent trip. We certainly regret however, if the hotel accommodations caused you any disappointment or if you had any trouble reaching us by phone. Please be assured that we will share your comments with the appropriate individuals for review for the future.

Review
#995256 Review #995256 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Our first hotel
Reason of review
I am happy for all of the above.
So we decided to order our next trip to Israel through Gate 1. They changed flight ticket schedule few times and they end up with tickets from Tel Aviv at 5 am which means that last night of our vacation we would not sleep Terrible planning without any concideration...
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2 comments
Anonymous
#1273901

The same thing happened to me and I'm really ticked off. I'm also looking at a couple of the hotels that they've chosen on the itinerary which I am yet to take and I'm very concerned about them due to the complaints I say on TripAdvisor

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Review
#993528 Review #993528 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Bad quality
Gate1travel - Iceland in the summer
We took power bars for lunch. Iceland is not ready for tourism, but Gate 1 did a super job. Great tour guide and driver. Gate 1 is not top of the line, but prices aren't either. We've done 2 trips w/ them..and one is coming up. I'm impressed w/ value of their...
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Review
#923935 Review #923935 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Fair pricing
4.8
Details
Went to Peru a couple of years ago, and most recently to Turkey. I cannot recommend them highly enough! From the moment they greet you at the airport the guides take good care of you. The trips are nicely paced with options for you to take a day to yourself or go and...
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Review
#890278 Review #890278 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Good quality
They get too many people in everything and jam people in to get more for their money and screw the travelers over. When I emailed them and told them I wasn't happy with their services they didn't do anything at all or offered us anything so we got screwed over our Dubai...
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4 comments
kylie_571
#1226269

I had book all of the services for my trip to Dubai through TLT Limo (hotel,tours,guide, car) and have a great experience with them. The staff is very proffesional, trusted, respectful and very kind.

I highly recommend everyone :) as they take care of every detail.

p.s. beside the good service, they have the best rates and very affordable

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Review
#886285 Review #886285 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Poor customer service
Loss
$2000
Our daughter got vacation package for us from Gate1travel.Let me tell you it was nightmare.Rental car place Maggiore charge insurance again even that was included in package and they rent GPS which was not working and took us total different direction.Driving to Hotel...
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1 comment
Gate1Travel
#1188067

In regards to your car rental, please know that we always do our best to advocate on our clients behalf with our suppliers. Regrettably we are not able to make decisions on behalf of our suppliers. That said, please know that we have made the appropriate departments aware of your concerns.

Review
#885379 Review #885379 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Bad quality

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts
2.7
Details
I have done two trips with Gate 1. On the first one, to Myanmar/Burma, we were allegedly in Mandalay for 'two days and nights'. The truth of the matter was that we arrived late one evening, with just enough time to have a quick dinner and go to bed ASAP, as our wake...
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Review
#831891 Review #831891 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
consistent poor planning
Preferred solution
Let the company propose a solution