Product: Gate1travel Tour Guide Rating: 3 Stars Clear all filters (3 of 35 reviews match)
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Rating:
3.0
Details
Just returned from 10 day Southern England & Wales tour with Gate1.Our tour guide Laurent Robert is the WORST tour guide I ever had. From day one, he said " l won't bored you with more information. If have question ask, other wise just sit back and enjoy the ride." We...
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2 comments
Anonymous
#1345140

How about GATE 1 accepting responsibility and providing some sort of compensation? How quickly Gate 1 is to accept compliments and even quicker to pass the buck!

Review
#1058005 Review #1058005 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Worst tour guide
3.1
Details
"Guide" in Venice took entire afternoon to hand out hotel keys.She wasted our time & tried our patience. The gondola ride did not have the promised music & singer. She said the music down river from us was also ours although, we could not hear it. Croatia guide was...
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2 comments
Anonymous
#1207825

The customer service response was unsatisfactory.

Review
#895378 Review #895378 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Warranty issue
Loss
$339
Preferred solution
Full refund
Tags
  • Gate One
3.3
Details
Italy and France were great.Canada was the worst. The guide was lousy and more interested in speaking Swedish to another passenger then he was in explaining things to us. At one point, he even admitted he forgot because he was talking to his Swedish passenger and he...
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1 comment
Gate1Travel
#1194857

We certainly regret to hear of any lapse in service or disappointment with your tour. Please don’t hesitate to reach out to Gate 1 directly via our “Contact Us” page on our we...

Review
#893262 Review #893262 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Pros
  • Iteneraries were great
Cons
  • Customer service
  • Bus rules
  • Incompetent guide in canada
Reason of review
see my comments
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts