Gate1travel Tour Guide Reviews and Complaints
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We've been with Gate 1 Travel for a tour in Italy, the guide name is Alessandro Ricciardi - At the first meeting, where after he introduced himself, he invited all the guests to introduce themselves. After the few guests , one of us stand up (representing our group of...
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Review
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
Been traveling with gate,my last was just last week to Peru and very disappointed with the tour manager,in my opinion that he need more training with the gate 1standard. The included meals were terrible,Ruben Aguirre was arrogant. I asked one time to use the whisper so...
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1 comment
Hello,While we have received many positive comments about Ruben, we regret if you felt there was any lapse in service. We do take our clients feedback very seriously and carefully evaluate the performance of every tour manager.
We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.
Review
Service
Gate1travel Tour Guide
Reason of review
Poor tour manager/included meals terrible
His knowledge of Inca, Spanish, and current day culture, horticulture, astronomy, architecture, politics, local amenities, and more was truly amazing. He is intelligent and a great problem solver (which is needed when one travels in a developing nation). I can not say...
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Review
Service
Gate1travel Tour Guide
Reason of review
Good quality
Gate1travel in Fort Washington, Pennsylvania - Amazing
I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
Review
Service
Gate1travel Tour Guide
Reason of review
Good customer service
To Whom It May Concern, I recently toured on your Germany, Switzerland, and Austria tour.The countries's Vistas were magnificent and the cuisines were excellent. What made the trip so spectacular was our guide Annamarie de Vries, intelligent, charming, and a great...
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Review
Service
Gate1travel Tour Guide
Reason of review
Good customer service
Just returned from South Africa June 3rd.Our tour guide told us on the first day if we were late he would leave us. Every time we got off the bus he said no shopping and only gave us time to go to the bathroom. Every time we arrived to sit in the hotel for 3 hours...
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2 comments
We are planning our trip as well. What's name of tour guild ?
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Review
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
Just returned from 10 day Southern England & Wales tour with Gate1.Our tour guide Laurent Robert is the WORST tour guide I ever had. From day one, he said " l won't bored you with more information. If have question ask, other wise just sit back and enjoy the ride." We...
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2 comments
How about GATE 1 accepting responsibility and providing some sort of compensation? How quickly Gate 1 is to accept compliments and even quicker to pass the buck!
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Review
Service
Gate1travel Tour Guide
Reason of review
Worst tour guide
Just home after 12 days in Vietnam what a great experience thanks to your organisation and most of all to Tran our guide for 33 of us.He was exceptional in his knowledge of his country in his honesty in the history and understanding of so many aspects, he gave us an...
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Review
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
Book a last minute trip with Gate 1, they arranged everything as per their package.Shalini Pinto who' s of Indian descent was our tour operator. She was fluent and very knowledgeable one of the best in the business. Her local knowledge of the various subjects about...
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Review
Service
Gate1travel Tour Guide
Reason of review
Good customer service
Tour guide canceled one paid for tour and failed to take us to the next paid tour that we paid for and it been two weeks and they haven't credited my credit card they suck
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1 comment
We are sorry to read of any unhappiness that you have experienced with your trip. We would highly recommend contacting Gate 1 Customer Service via the "Contact Us" page.
Naturally, we will be happy to review what happened and address your concerns. We do hope to hear from you soon.
Review
Service
Gate1travel Tour Guide
Reason of review
Order processing issue
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Hello, We sincerely apologize if you experienced any lapse in service with your tour guide. We do take our clients feedback very seriously and carefully evaluate the performance of every tour manager. We do appreciate you sharing your feedback as it is an invaluable training tool.