Product: Gate1travel Tour Booking Rating: 3 Stars Clear all filters (3 of 19 reviews match)
Filter by rating
filters
Product:
Rating:
3.0
Details
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
View full review
3 comments
Anonymous
#1591337

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

Review
#1346374 Review #1346374 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Tour guide did her job well
Cons
  • Misrepresentation at the time of booking
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
2.5
Details
I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit toward my trip to Iceland. I even asked if she was positive about the credit and she said yes. The next day they called me back and told me I can not...
View full review
1 comment
Gate1Travel
#1543562

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

Review
#1317861 Review #1317861 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Large selection of vacations
Cons
  • Will be the last
Reason of review
Pricing issue
Loss
$675
Preferred solution
Let the company propose a solution
3.0
Details
Let me be brief: *Insufferable hold time on phone to book *Agent took me through booking process and when we enter credit card it was not available *Suggested alternative date. Of course, more expensive. Had to check with others on trip so could not commit. *Booked...
View full review
1 comment
Gate1Travel
#1139267

As you can imagine, the call volume does increase significantly when packages are offered that are highly discounted. That said, we certainly regret any lapse in service when ...

Review
#820974 Review #820974 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts