Product: Gate1travel Tour Booking Clear all filters (19 of 19 reviews match)
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I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear that you were not able to travel with us. Please kindly note that our cancellation policies are dictated by pre-negotiated vendor agreements. This ...

1.0
Product
Gate1travel Tour Booking
#1507776
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Anonymous
Sandra Bozzuto

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

3.0
Product
Gate1travel Tour Booking
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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Gate1Travel
Gate1Travel

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted...

Product
Gate1travel Tour Booking
#1334249
I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit toward my trip to Iceland. I even asked if she was positive about the credit and she said yes. The next day they called me back and told me I can not...
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Gate1Travel
Gate1Travel

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

2.5
Product
Gate1travel Tour Booking
I liked
  • Large selection of vacations
I didn't like
  • Will be the last
#1317861
I booked a trip Months ahead in advance that I thought was inclusive of everything for the price but apparently wasn't due to lack of info from the advertising.Called them to rebook to a different trip just to avoid 35% of the original payment already made. They said...
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Gate1Travel
Gate1Travel

Hello,We are sorry to hear you are having any issues with a refund. We would certainly like to look into this on your behalf, however your comments do not provide enough infor...

Product
Gate1travel Tour Booking
#1058347
Had the terrible experience with Gate 1 Travel.The worst travel company of my lifetime led by Dani Mosher Pipany as a president , Beth Feleger as supervisor .. others... They do not care about people. The king in this company is money. I should read this review before...
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Anonymous
Anonymous

Just returned from Puglia/Sorrento etc trip to Italy. It was the best. Last May we did northern Italy with Perrillo. Perrillo put us in two atrocious hotels - one we had to ch...

jcondino
jcondino

we experienced significant problems with this company too, their customer service is terrible, they do not help you when you run into problems, they just want your money, then...

2.3
Product
Gate1travel Tour Booking
I didn't like
  • Stiff 35 50 penalty 2 and a half month before departure
#1039764
I booked a trip to Paris through Gate1 and I specifically selected a hotel and paid more for the location. Gate1 told us a month before and said they cannot accommodate that hotel and put us somewhere else that is further away from central. I called back and said no I...
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Gate1Travel
Gate1Travel

Hello,First of all, we sincerely regret any disappointment caused by the hotel being unavailable. Please understand, on occasion we are unable to find availability with the su...

1.1
Product
Gate1travel Tour Booking
I didn't like
  • Did not promise services as paid for
#1017841
I am feeling incredibly concerned about the trip I booked with Gate1.After booking a Groupon I called in to complete yhe reservation flying out of an alternate city. Within 13 hours of speaking to them when I called back because I was told I needed my passport the...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, airline prices do constantly fluctuate and are beyond Gate 1’s control as we do not own or operate the airlines. However, we regret if this was not explai...

Anonymous
Traveller

I was going to book this as well through Groupon but now I will do my own thing. Thanks

1.7
Product
Gate1travel Tour Booking
#994167
Please find below reference to the tour and customer itinerary that I am discussing below.I had a great time at the Galapagos. However, I wanted to bring to your attention a fact that I found to be deceptive by Gate 1 Travel. You tried to book the Horizon deck for us...
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Roscoe2017
Roscoe2017

That could have been true, as blocks are sold to agencies not all rooms would be available to them, only the block that was sold to them. They same is true of airline tickets....

Product
Gate1travel Tour Booking
#984361
Will never book with Gate 1 again they took my money and cancelled my trip never again run do not book with these
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Anonymous
Traveling Pat

That is a ridiculous and ignorant statement. I have traveled with Gate 1 on 5 trips. I have had excellent customer service and fabulous trips. I have traveled with people wh...

1.0
Product
Gate1travel Tour Booking
#957582